We purchased a queen mattress from Urban Mattress about ten years ago and remembered how much we enjoyed our experience with the company (and our mattress itself, which was divine), so we went back when it came time to upgrade to a king. Unfortunately, UM didn't carry the brand of mattress that we had anymore (we originally wanted to buy the same one, just bigger), but we chose a UM branded mattress that was just as comfortable. Shannon helped us and was a bright and cheerful presence as we figured out what we wanted. And we knew we wanted to test every mattress in our price range -- you can't do that with those mail-away mattresses! Due to supply chain issues, we didn't get the new mattress for about two weeks, but we were happy to sleep on our old mattress until then (Shannon did offer us a loaner, but it wasn't necessary). On the delivery day, the delivery guys called about ten minutes out and then expertly hauled our old mattress away and placed the new mattress on our bedframe. They were in and out and done in 5 minutes. The customer service here is top-notch and we love our new mattress. Definitely recommend Urban Mattress if you need a new mattress. read more

I want to start by first saying that the mattress we received was of extremely low quality for the amount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children. read more

To start, I have never left a review but I feel I have to as this is the worst experience I have ever had in my entire life. Days before the birth of my 7th baby, My husband and I walked into Austin premier mattress looking for a healthy comfortable bed. Shane helped us. He seemed lovely. We ended up choosing a very expensive aireloom king mattress for us and 4 full mattresses for some of our kids. We also got bed frames and protectors for them all. He said his beds were healthy and they would not cause us any health problems. I was concerned being a very sensitive person as I saw his mattresses were actually not organic and he said no one has ever had a reaction and we could try risk free for 100'days and get our money back if it's not for us. I also told him my concerns about having a home birth and being freshly postpartum with our baby, breastfeeding, and toddlers in the bed and he said it was fine. We took his word and paid for our order. The next morning I was feeling off about it, we tried to canceled the order. He held it instead. I ended up in the hospital and getting an emergency c section that next day. Now my healing looked even more different. Needing a bed, he once again told us to try his risk free and we went with it. It took three weeks for our bed to arrive being delayed for delivery, three times! Then the first week our bed was falling apart. Not to mention very uncomfortable. Time goes on in my newborn bubble... the bed doesn't get more comfortable and continues to fall apart. My kids have rashes all over their bodies, my newborn is constantly sick, and I'm getting so sick with the most painful inflammation that won't budge. Turns out we are allergic to this bed!! Took off the cover to see if it lessons and it does, just so slightly. Still awful! Still sick! We try to reach Shane for a return and he said we can't! We have now been going back and forth for about a week, still within the 100 days. Barely any response from them. I WOULD NEVER RECOMMEND THIS PLACE! EVERYTHING SHANE SAID WAS A LIE. HE SET US UP TO FAIL. PLEASE, GO TO AUSTIN NATURAL MATTRESS. This bed is 6,000$. We can't use it. Unfortunately, legal steps are our next steps. The stress this company has brought us with health issues and all is unbelievable. I will leave this review on every platform. read more

We purchased an Urban Mattress branded king 2 years ago. When it was delivered, I noticed that it was too short for our bed frame - there was a 3"-4" gap between the mattress and the headboard. When my wife contacted Urban Mattress we were told that it would expand over time. I was skeptical but gave them the benefit of the doubt. 2 years later, the mattress is still the same size. A king mattress should measure 76" x 80". I have measured ours at 74" by 77". I have spent 2 years going to bed with my pillows falling behind my mattress, and every night I feel a little bit ripped off. Now 2 springs are broken and poking out of the side. This was the last straw and I contacted UM. I wanted to give them a chance to make this right, as it may have been an honest mistake (though I don't see how you accidentally leave out 3 inches of a mattress). My initial contact was several weeks ago. I was told to take pictures of a measurement of the mattress and the bed frame - DONE. I was told to provide the manufacturer of the bed frame - DONE. I was told to provide a picture of the "law tag" on the mattress - DONE. After several weeks of inconsistent response from the store management, I was told to email the warranty department as "this appears to be a warranty issue". DONE. This was sent a week and a half ago. I have received NO RESPONSE from the warranty department, not even a courtesy "Hey we got your email and we'll get back to you" message. I've given this company more than enough chances to fix this without me having to leave this review. The quality of the mattress: ONE STAR. The quality of the customer service: ONE STAR. I am beyond fed up with this situation. If you shop here, buy one of the reputable branded mattresses. Don't buy their "store brand" unless you want to be RIPPED OFF. read more

As a Purple refugee, I greatly appreciated the opportunity to walk in and spend upwards of an hour trying out and learning about mattress options offered at Urban Mattress from the friendly and helpful staff. Shane was very knowledgeable and more than happy to answer all of my numerous questions. I found the white-glove delivery to be as positive an experience as making the in-store purchase. The handlers were friendly, and even carried my old mattress down a flight of stairs to the garage for me. The delivery took less than 15 minutes. I found their selection of mattresses to be wide enough to find the mattress that I felt the most comfortable on. Note that they do not offer returns, and instead will apply a credit worth the value of the mattress (less $100 for pickup) should you wish you exchange your mattress for another. It won't be a problem finding a good quality mattress here, but make sure that you find one you love. On the whole, my experience with Urban Mattress was a very positive one, and I'd recommend at least stopping by for anyone in the market for a new mattress. read more

Walked in today really wanting to try mattresses and buy one today. Walked the floor and wasn't greeted at all. Nothing, just 3 dudes sitting in the computer in the corner. So unwelcoming. read more

We're very disappointed with our experience. We tried several different beds at the store and we were told by Shane they would take back any bed if we were not satisfied "no questions asked". Sounded too good to be true and it was. We also noticed an extra $100+ added on to the final total which Shane stated was for the mattress cover which he didn't even think about asking us if we wanted... honestly, we should have walked at that moment, being up-charged for something we did not ask for or need. But with a return guarantee from Shane, we decided to continue. Delivery, etc was fine with no complaints. But after night 1 we realized this bed slept very hot. We gave it a bit to see if we could get used to it, but a few weeks later (well within the guarantee) we went back to initiate our return. This time we were told by another salesman that they only do exchanges and that we're the only people he's heard of "sleeping hot" in this bed. Shane, was not honest with us as their guarantee is not all it's explained as. Us, being defeated and having no recourse, this other salesperson sold us a different mattress cover (another wasted $100) which he stated would keep us cool. It did not work. The original cover we purchased (without our knowing) was blamed as the culprit. These people are dishonest salespeople... the definition of it. This was not a small purchase and we were completely taken advantage of. I'm so disappointed in the folks that work here and product we ended up with. Dishonesty to make a sale. We wanted to support an ethical company, get a product that met our needs and improved our sleep. We, unfortunately, didn't achieve any of those goals. They're rebranding because they've done wrong... the new co will have to prove they're not the same. TLDR: they don't care read more

I had previously attended a yelp event at Urban Mattress and had blast. My husband was back into town and wanted to show him the same experience I had. We arrived and spent close to an hour trying new mattresses. We were offered free drinks to include; water, coffee, and beer. We were explained throughly about the mattresses as we tested them out. There was no pressure sales and we were encouraged to come back again to test out mattresses again. We were given quotes to the two mattresses we really linked. Please note mattresses shopping is hard. Some of the sales of mattresses here go to non profits. read more

Today I bought three new mattresses for my daughters & I from Urban Mattress. Shannon worked with us to get us what we needed delivered on Monday. I'm very pleased and we look forward to sleeping well on our wonderful new mattresses! read more

My boyfriend and I are totally different people, and Urban Mattress has somehow managed to completely satisfy us both. I bought a new mattress from here five years ago, when I moved to Austin for graduate school, and I love it as much as ever. It has held up well and even been a source of comfort during what can be a challenging and unstable time of life. My boyfriend slept on a mat for the last ten years or so. He was ideologically against buying beds. When he started to have serious back pain, I decided enough was enough. Shane at Urban Mattress sold us a floor model of the Silver Lake bed. It was exactly what we needed, and my boyfriend has since converted from his previous ideology and loves his new bed. read more

These guys are awesome. Came in looking for a futon (really don't have them in Autumn anymore), and left with an awesome deal on a great mattress and cool frame! Plus they have a massage chair and beer! My favorite place-super friendly and helpful guys!!! read more

Shane at the Central location was incredibly helpful during my mattress selection experience. There was no one else in the store, so he helped guide me through all the mattresses that were on my horizon, and I was able to take the time to try all of them out. I ended up selecting the Tempurpedic Medium Firmness King mattress and was incredibly happy with my selection upon delivery. Shane was understanding of my financial situation and helped me find a compromise on price that I could afford. Very grateful for my experience with these guys and satisfied with the process. read more

Give them your firstborn before you give them your email address, because they will keep emailing you 7 years after you buy a mattress. The mattress was fine. It started to get uneven and sag after 4 years or so. We moved and it didn't move with us. I kept getting emails though. The buying process was much more pleasant than most, which is a big bonus. PS: Give them a fake email address or they will spam you. read more

What a fabulous experience this afternoon with Isaac! My boyfriend and I came in exhausted from the used car sales approach at Mattress Firm and Factory Mattress. We had literally been into every mattress store between North and South Austin over the last 3 weeks. Walking into Urban was such a breath of fresh air. Isaac offered us a beer and we got to laying. They have everything in there! From $800 to $13,000 they've got quite the variety. My favorite part was that the prices were fair and there wasn't the haggling involved like most big box stores. What you see is what you get. Phew. Isaacs 6 year old son was walking around the store in his Spider Man mask offering customers water. Literally adorable and half the reason we loved the place. Just kidding... But the kid sure did help! We ended up settling on a Evo mattress made in Texas. Super comfy and we also bought a great frame, bed cover, pillows, etc. Super thrilled for that to be delivered (for free) next week! Quick, painless, and wish this would have been our first stop!!!! What a lovely experience and we'll be sure to send our friends this way. Thanks so much!!! read more

Austin Premier Mattress - The lovely people behind Urban Mattress! Isaac and his son, Mason. A local mattress joint is the way to go. - Mattresses Near Me - Austin, Texas

The best mattress store, period! I've had the best experience thanks to Shane. He'll educate you on the technology of different mattresses to fit your needs (based on your body temperature, sleep position, sleep habits, etc.). It's a really tailored shopping experience that makes you feel really deeply taken care of, which is important considering sleep is a deeply meaningful part of life, plus it's fun to try all the different mattresses out (like testing ice cream flavors!) and the best part is their selection is already narrowed down to the best of what the market has to offer read more

Super awesome! I walked in, never felt like I was being sold to, and walked out with an awesome mattress! Thanks Isaac! :) read more

Austin Premier Mattress - Mattresses Near Me - Austin, Texas

Above and Beyond... owner communicative, funny, and went out of his way to help me get things sooner. best mattress store experience I've ever had. read more

I had a great experience with Isaac. I went to the 3 top rated places between here & Burnet. I pretty much asked the same ?'s at each, stayed in the same price range & ended up buying here. Mattress is being delivered today and I expect it will be the quality I tried out. Other than that, these guys made an experience I was absolutely dreading pretty darn good, can't wait to sleep on it. Someone at work overheard me talking about getting my mattress here & exclaimed, "ooohhh, fancy!!!" The mattress seemed higher quality & was within $50 of the ones I was looking at the other places. I'd buy from them again based on the experience alone.. read more

Shane is a great salesman. Very personable. Not trying to sell us most expensive mattress like Mattress Firm tried to do. No pressure. Great experience. Can't wait for our mattress to come! read more

Urban Mattress has the best customer service ever! From the moment I walked in the door and met Shane, I had confidence in his knowledge of every bed and helping me find exactly what I wanted. Not to mention, he's one of the friendliest guys you'll ever meet! Quick delivery and super friendly delivery guys. Excellent experience!! read more

UPDATED: I have since heard directly from the Store that although the manufacturer did not approve the warranty for defect, they subsequently decided to approve a replacement according to the guarantee card I received in 2016. Although I'm not happy about the effort it took, I am pleased with the result. I appreciate their integrity in holding up their "end of the deal", so to speak. ORIGINAL REVIEW: I have loved my mattress for years, until I didn't, but I remembered when I purchased it, "Guaranteed 10 years" "No Questions Asked@ and "No Hassle" replacement. I even found the warranty card. Unfortunately Urban Mattress has refused to honor their terms. My mattress has developed a deep dip over the years and they will not replace it because despite using a mattress protector the mattress is stained. I wrote the warranty office. I provided my invoice. I took a dozen photographs to document the defect. (This is the no questions and no hassle part) Then I waited and waited. Then I emailed to follow-up and was told I could get a discount off a new mattress, but they have decided the mattress warranty doesn't apply. (I guess this is what they mean by guaranteed). I couldn't be more disappointed having referred many friends and neighbors over the years. read more

Wife and I had done extensive research online. Thought we knew "exactly" what we wanted. So glad we double checked and went to Urban Mattress before "buying" our mattress! While the mattress we thought we wanted was definitely great, we ended up really loving another mattress from the same maker AND it was significantly cheaper! Showed up about 20-30 mins before close and never felt rushed. Shane was there and incredibly helpful. The process for buying and trying a mattress is something that everyone needs to appreciate. Mattress delivery was on-time and friendly, words cannot appropriately express how pleased we are with this transaction! Thanks Shane! read more

Updating my review I wanted to buy local and visited the Lamar store. They have a good selection at various price points and I made a purchase. We had a bit of an issue with the outside delivery team arriving on the day promised - I needed an after hours delivery. So far, I love the mattress and it compares well with other quality products. read more

Really impressed, not only by the quality of the mattresses, beds, sheets, pillows, etc, but also by the human touch provided by th excellent staff at Urban Matress. Tamara is really the sleep queen and she will let you know which bed is the best for you. She is such a caring person that she won't let you buy anything you will not love. Go and buy local, you will be pleasantly amazed by their prices and their many years of warranty. read more

I just moved to Austin from San Francisco and needed a new mattress. The service and overall knowledge of the staff at Urban Mattress was superb. I always try to support local businesses. I'm looking forward to the delivery of my new mattress! read more

I was probably a little harder on the initial review because I was frustrated with ergomotion. Ergomotion got our bases repaired and things are good. It was frustrating, but that's over. The mattresses are really great quality. We're very happy with them. The owner is very responsive. read more

We had a great experience purchasing a new bed at Urban Mattress! We visited the South Austin store and Troy Landers guided us through the available options based on our budget and preferences. Troy was knowledgeable and friendly, and didn't make us feel pressured in any way. After doing some comparison shopping, we came back to Urban Mattress to order a Highland Firm. It has been very comfortable so far and I would highly recommend the Highland Firm as well as Urban Mattress to anyone shopping for a new bed! read more

The service here is excellent. We went to this store on two separate occasions once while shopping around to get a feel and the other to make the final purchase. Both Shannon and Shane helped us through the whole process. Both were very welcoming, knowledgeable, friendly and helpful. Took the stress out of such a big investment and made us feel confident in our choice. They are even dropping off a loaner mattress while the new one is prepared. Which is so very clutch in our situation since we don't have a bed at this time post move. All the beds we laid in seemed very nice and of good quality. If you're looking for straight forward, friendly service without that over pressure and extra nonsense stop in here and lay in some of their beds! I bet you'll be tempted to buy one too and leave happy instead of overwhelmed. read more

Buying a mattress could be stressful! But what if there were beer, a healthier night's sleep and a chance to do a good deed? Meet a great local business with a craft beer tap! You may be looking for a cleaner sleeping environment and you have come to the right place. The staff is very helpful and will educate you with no pressure to purchase immediately. But if you do decide to buy, you are supporting a local business that donates to an Austin charity with every sale! You get to choose from a list which charity receives the donation (which comes from the store's profits.) Quick, friendly delivery offers free pickup of items you no longer need! This is our family's second purchase with Urban Mattress and we recommend them wholeheartedly! read more

This is the only place to shop in central Texas for a new mattress!! These guys really want to get it right. I bought a mattress then realized after sleeping in it for a few months it was giving me back issues. They let me return it and helped me pick out another one that suited me better. Seriously the nicest guys! This IS the place to shop!! read more

Austin Premier Mattress - Best mattress ever - Mattresses Near Me - Austin, Texas

Urban Mattress is a great place to do business and they stand behind what they sell! I highly recommend them and give them an A+ rating. I have done a few transactions with them and they have followed through and made it a pleasant experience. I will definitely go back the next time I need anything in the bedding department read more

Shane was super helpful when I was shopping for a new pillow. Having had a shoulder injury last year, I was not able to sleep much. So, finding the right pillow was very important to my future sleep and overall well being. Shane was friendly and patient in walking me through all the options and letting me try everything out. Urban Mattress has fantastic customer service and I'd definitely recommend shopping there if the experience is just as important as the products you're looking to buy. Thanks again! read more

Both experiences I've had with Urban Mattress have been very positive. The first time, I came in with my mom, who needed a mattress for a guest bed. She was looking for something with fewer chemicals and had researched Urban Mattress as well as another mattress store in the area. After going to both stores, she decided to purchase from UM because they had a wider array to choose from and a much friendlier, attentive salesperson (Isaac). A couple of months later, I decided to return to purchase two mattresses, and had the same great experience with a different salesperson, who went above and beyond to help me determine which box spring would best suit my needs. In any retail atmosphere, and especially in mattress sales, it can be difficult finding employees who are able to provide quality service without being pushy, but Urban Mattress does this extremely well. To make things even better, they offer free delivery, which was prompt and without any issues. I wouldn't bother mattress shopping anywhere else from now on. read more

I LOVE THIS STORE. Thank the heavens for Shane and his team of wonderful people. Buying a mattress is weird. Laying down in public with your significant other surrounded by others doing the same is awkward. But in Shane's store it's quiet, and cool, and kind of dark and relaxing. Plus they have beer (I think) but I didn't notice until we were leaving. We might have to stop in to get some when we pick up another set of sheets. We sort of walked in, laid down, and handed over our card. It was that easy. They can talk about mattresses as much or as little as you like. We bought a super premium mattress and today it was delivered by a group a three strong, friendly, funny speedy dudes. They ran up and down the stairs and carried our behemoth with ease. Shane said if our mattress didn't come in he'd see to it that we had a loaner. It did come in, and it's sitting up there in our bedroom ready to replace our garbage air mattress that we were sleeping on. This was all due of course to Atlas Moving for their 10 DAY DELAY on delivering our furniture. Anyway, this place is so awesome. They call you right away, they email you, they deliver on promises (and on time) and I'm not sure if they are the cheapest in town but they are local and they are FABULOUS and I would recommend them to anyone in the market for a new bed. Thank you Urban Mattress! read more

Well I haven't gotten my mattress yet, but coming in here made everything so much easier than what I thought would have been. Isaac is a very nice person, he remembers me and we have never even met before! I called him earlier and was asking about urban mattress and their process. Isaac was very honest and the delivery guys are super nice and even offered to remove my old broken bed frame. Prices are a bit high, but I'm a college student, everything is too expensive for me haha. read more

Austin Premier Mattress - New bed set and mattress! - Mattresses Near Me - Austin, Texas

Just moved back to Austin crashing on a couch for several days and was SOOOO ready to get back in a real bed! I've dealt with some fairly pushy mattress salesmen in the past, so was excited for the Urban Mattress experience after reading all the amazing Yelp Reviews. Loved Isaac's no-hassle, no-rush approach and after about a week in the mattress, I am very very happy with my purchase. The delivery team was also very kind and super fast. One thing to note is they do not deliver on Sundays & Mondays. Thanks again, Urban Mattress team! read more

The mattress is nice, a little firm, but we expected that... the customer service was pretty bad. The sales associate had a hard time managing his customers and he had people yelling at him during transactions (and he was yelling back). He was so unfocused, and had a hard time telling people to wait a few minutes. He seemed he needed to help everyone at the same time. It was annoying. Perhaps he needed help and a little more training. read more

Shane was incredible!! My fiance and I walked in and were immediately helped out. He was very personable and made the buying process very easy, he even threw in free pillows for us! I definitely recommend coming to Urban Mattress. It's local and supports a lot of non-profits. you don't feel like you're being sold per say either. Made mattress process super easy and love how engaged he is in the process. He is so about you and serving the community. read more

Great experience. My husband & I needed a new mattress and wanted something nice, but nothing too pricey. Isaac welcomed us, let us know the differences in the types of mattresses there and then gave us room to check things out on our end. He was super friendly & easy going and provided just the right amount of assistance. Delivery was incredibly easy -- they provide you with a 2 (i think?) hour window and call when they're heading to your house. Setup took a few minutes and the guys couldn't have been nicer. Easy and seamless experience and the bed is incredibly comfortable. Highly recommend them! read more

I hate....loathe...bed shopping. They all start feeling the same and how on earth am I suppose to know if I am going to like sleeping 8-9 hours on it by laying on it for 5 minutes?? SO, so glad I went to Urban Mattress. Isaac is so knowledgeable. He showed us three beds, explained the difference, and made sure it was in our budget. With the light, easy atmosphere we were able to freely pick which mattress suited our needs best with in 30 minutes. It was a huge relief to take care of that with no pressure and brilliant advice. My bed alone is 5 stars and Isaac made the process out of this world. (see what I did there...haha!) **Delivery was a breeze. The guys were great! read more