They were good for seven years until they were not and then it was a horrible experience. I'm not…read moresure if it's the change in management from when I started using them or not but the integrity is just gone. I walked away after all that time when the manager refused to take any accountability for an incorrect assumption and reactionary decision she mistakenly made. So disappointing.

The Cleaning Authority came to my home on 6/28/24 to give me a quote for monthly home cleaning…read moreservices. The plan was to book an "Initial Deep Clean A" for 7/12/24 at $236. Following that would be "inital deep clean B" at $236 and then regular monthly cleanings at $186, areas cleaned would rotate. What actually happened and the service I received: 1. Told me I could see my appointment and take care of everything in the app. 2. In order to get into the app, I needed the account number. Which I had to request from them. Very little communication to set that up. I can imagine it would be very confusing for older folks, I'm 34, it was confusing for me and I'm tech savvy. 3. When the cleaners showed up to my house, the communication they had was to do a regular maintenance cleaning at $186. I said well this is the very first appointment, it's supposed to be a deep clean. They tried reaching out to their boss, supervisor, whatever, via phone. No answer. So they did the $186 cleaning as scheduled. 4. Therefore I did not receive the service I wanted and that we had planned when they sent whoever to come to my house for the quote! 5. When looking at the paper left at service, it says areas for "next rotational clean" and so this tells me I will never get my initial deep cleans. 6. The actual cleaning performed was subpar. Many missed spots, but the most glaring was all the dust left under the dresser in our master bedroom. They didn't even touch under there. Layers of dust and piles of dust bunnies / hair / pet hair that I cannot get myself and hence why I hired and was willing to pay good money for a cleaning service. Attached are screenshots of communication with this company, the original paperwork scheduling the deep clean and then the post-cleaning paper showing them giving the wrong service. Also, this company is so incompetent they never took payment information from me (customers set that up themselves in the app) before rendering service. Poor service. Poor communication. Poor quality of work. STAY AWAY AND GO WITH SOMEONE ELSE! UPDATE: The company got back to me, argued with me, try gaslighting me and then exposed and admitted even more shitty business practices. DO NOT WORK WITH THESE FOOLS.

I will start by saying that I am SUPER picky when it comes to house cleaning. When I do it myself,…read moreI wash the tile on my hands and knees because I feel like it's the only way to get ALL the dirt off - so that's how crazy I am. I've had other companies/individuals clean my house and I am always frustrated because inevitably there are spots left on the shower chrome or fingerprints on the banister or some other detail that I think they should have done better. Amy and her team (with the cleaning authority) have cleaned my house 4 times now. I have them come bi-weekly. They are reliable and consistent. I am always relieved when I get home from work and she and her team have been there. They do an absolute fantastic job. They don't miss the finer details that many people overlook (like ceiling fan dust, or the front and sides of stairs carpet). I'm very glad I hired this company...it saves me the time and frustration of having to spend a portion of my precious time off cleaning the house... I just hope they always have Amy come out - I don't want to try another team because I don't think they could possibly do a better job. :)

Please stay away, they steal things! They had cleaned our office for over a year. It was average…read moreservice, staff was always changing each week. In December, they come in and didn't announce they were in the building. Letter we discovered someone had stolen about $1000 for a desk. They refused to do anything about it.

This is one of those companies that needs a zero star button. I used them to clean my house before…read moreI moved in. The house was completely empty and I wanted the floors, cabinets, and kitchen to be cleaned. When I got home the floors were still dirty, used a swifter to clean the tile and it was turning the pads black. I called them to see if they could issue a refund or come back out. They told me only a manager could decide on a refund, called a couple of times, they never did anything. Claimed they sent people back out, they did not send anyone. I figure if they cant even clean a empty house, good luck if you are living in the home! I just got a flyer from this company and they claim that they are reliable, affordable, guarantee work, and thorough. I would not agree. Maybe affordable, but whats the point if the service is trash. Do yourself a favor and do not use this company.

I've used this cleaning service for years, and overall the cleaners have always done a pretty good…read morejob. They've never necessarily been overachievers, but I've also rarely had complaints. I continued using them for a long time because they were reliable enough, and I understand accidents happen in any business. Over the years, small things have broken here and there during cleans, but I've always been understanding about it because mistakes happen and no one is perfect. Recently though, we had brand new carpet installed that was literally only four days old. During the cleaning, something happened that left marks on the carpet that honestly looked like burn marks. I was able to lessen some of it myself, but the carpet is still damaged. What disappointed me most was not necessarily the accident itself. It was the response afterward. Someone did reach out fairly quickly, but instead of trying to understand what happened or discuss a solution, the immediate response felt focused on proving it could not have been caused by their vacuum. I really just wanted honesty, accountability, and to know if they were willing to help make it right. After looking through other reviews, I realized this seems to be a recurring issue. Defensiveness instead of accountability when problems happen. One of the main reasons I originally chose this company years ago was because they were insured and bonded, which gave me peace of mind if accidents ever occurred. When I explained that I wanted to cancel services because our brand new carpet had been damaged and there didn't seem to be any resolution, I never heard back at all. I completely understand accidents happen. That was never the biggest issue for me. It was the lack of accountability and communication afterward that left a bad impression.

The Cleaning Authority cleans our DC Ranch home every other week and do a good job but two weeks…read moreago Elizabeth, Jolene and Kaetlyn took charge of cleaning our home and were exceptional. It is a pleasure to find people who take pride in their work as these ladies did. We hope to see them again soon. Dr. Philip Geiger

I scheduled the Cleaning Authority to clean my vacation home. I have cameras and smart locks in the…read morehome giving me the opportunity to know when they arrived and when they left. I also can see when the cleaners were working and when they were not . After 1 hour and 37 minutes the ladies decided they were finished. I could see on the camera that they had not mopped the floor. I called the agency, and they directed the ladies to mop the floors, which they did. There is no quality control with this business, I had to be the quality control. I feel the cleaners just do the minimum to get by I would not recommend this cleaning company. There is always additional work when cleaning a house, for $120 and hour with a two hour minimum they should be working the entire time. Blinds can be cleaned, window sills, there are endless things to do to fill out the two hours. This cleaning service was a complete disappointment. I hired The Cleaning Authority to clean my vacation home, paying $240 for a two-hour minimum at $120 per hour. My home is equipped with cameras and smart locks, allowing me to monitor the cleaners' activity. At 1 hour and 37 minutes the cleaners stood by the door and discussed how long they should stand there before they leave the house. my cameras revealed they hadn't mopped the floors. I had to call the agency to direct them back to complete this basic task. This lack of quality control is unacceptable. It's clear the cleaners are simply trying to do the bare minimum and leave as quickly as possible. I feel completely taken advantage of by this company. There are always additional tasks that could be done in a two-hour cleaning slot, such as cleaning blinds, window sills, or other details. Instead, they tried to leave before the agreed-upon time. My concerns were not adequately addressed by management. I would absolutely not recommend The Cleaning Authority. Their poor management, lack of quality control, and apparent disregard for customer satisfaction make them a company to avoid

Warning!!! Do not, even if you think for one second about this company... Do Not!…read moreWorst! I could truly go into all of the terrible things and bull$$it that transpire but it's really so much. Just do not think about them for one second.. terrible cleaning Terrible service

This review is specifically for team 5 Sabree and Kassie. They did a phenomenal job with our most…read morerecent clean. Extra shout out to Sabree - we've seen her come with a few others but every time she comes to our home I'm always grateful - her attention to detail is amazing and she always does an incredible job. Thank you so much to Sabree and Kassie for your hard work!!

Don't trust this company ... I gave a bad review and they removed it multiple time. SCAM And waste…read moreof money Respond: I had your company do a one moving in cleaning a two year ago , my house still dirt after they say they were done. Just by reply, how unprofessional and rude you are.

DO NOT USE. Missed appoinments, days late, no responses, unprofessional, confirming cleanings then…read morenever showing up, calling, or texting. In response to your comment, you never texted or calls me back at all. You should verify the screen shot posted to the review before you make false claims. I found another cleaning company to take care of the job you didnt. Thank you

We live in Scottsdale. We just fired these two after proving beyond doubt that they stole money…read morefrom our house. Do not be fooled by them and their feel-good advertising and claims! On the morning of their arrival for a cleaning (and we had been using them for a few months), I placed 3 $20 bills, folded and facing a specific odd way into a drawer on my dresser top men's valet (jewelry, rings, misc.). My wife was home when they cleaned. Upon my return from work, I opened the drawer and my heart sank. The money had been repositioned, and a single $20 bill was removed. My wife did not take the money, and there were no other people in our house in the 10 hour period of time. I was suspecting that something was not right with these two, but could not prove it, so I purposely set up this money in a closed drawer to see if my suspicions were correct. I feel violated and beyond upset with them! Response to comments posted: 1) Why are you claiming to be doing us a favor and feeling bad for us by offering a cheap price to clean the house? You were the ones who worked at a competitor we were using (Cleaning Authority), then solicited us by saying that you own your own business and could clean our house for much less money if we would leave our current cleaning service and employ you instead! We thought we would give 2 private local individuals a chance over a corporate franchised business. We were very wrong. 2) We would have you clean about every 2 weeks, or every 3 weeks. You never complained when we asked for a change in the frequency, and it was to accommodate our schedules for vacations and other matters. You say you are customer oriented, and you could have easily said something or refused our requests when we asked for an occasional variable cleaning schedule. 3) The filthy house with cat litter and feces everywhere is an outright lie, and an easy one at that because we do have 2 cats. Their litter box area has litter on cat mats surrounding the box, as typically happens with cats. As far as having a filthy house (not true), and isn't that why people hire a cleaning service anyway? 4) Why, if you have been in business as long as you claim, that mine is the ONLY Yelp review as of 8/21/2019? And I can't find too much other information on you? And the names you use for your business vary? And the other 2 'not recommended by Yelp' reviews appear to be very positive 5-star reviews written by...you?! 5) When we had you perform a minor plumbing enhancement, why did it take like 5+ tries for you to get it right, with comments made like "your husband should be able to do what is left to be done", and finally "if I can't fix it (on the 5th attempt) then it can't be fixed"? And not returning our phone calls for days, many times leaving our toilet leaking water from either the main valve, or its internal plumbing. 6) This is not a false review! I purposely set that money in a drawer in the morning, in a specific manner, and I absolutely 100% know that you opened the drawer, removed one of the $20 bills, then closed the drawer and left the money re-positioned, by the time I checked later in the day. Yes, $20 is not much, but if that happens to many other customers, it adds up to a more significant amount. Removing a little item or money here and there from many people, or the same people over time, making them think "did I misplace that item" or "did I have more money than that in my stack" can add up to a nice bonus for you both. With a purposeful intent to see what might happen, I carefully counted and set that money in the drawer in the morning, and after your cleaning, it was absolutely skimmed and moved! I only did this because I began developing suspicions about you. We are very disappointed in you both, and only want to inform others to be very cautious when using any of the many services that you sell.

From the owner: We are a husband and wife duo that have been cleaning Luxury Homes in North Scottsdale for over 10…read moreyears! We will make your home sparkle. Please believe us when we say, there is a huge difference between sanitized, and looking clean. We do both. We will sanitize your entire home, then polish your home to give it that glimmer every home owner wants. We are, and will remain at your service for life. We typically work off of referrals only, but we thought we would give Yelp a shot and see how that plays out. We thank Yelp for hosting our business, and we thank any, and all new potential new clients that need a great house keeper. Please consider us for all of your North Scottsdale Luxury hope cleaning needs. We only service North Scottsdale. We were born and raised there, it is our home, and we will treat your home as we do our own. God Bless, Nicholas and Nicole McConnell

Tried reaching out for a quote through Yelp quote system. They replied asking for my phone #. What…read morethe hell is the yelp quote system for if it's just a contact-grabbing tool? I recommend de-selecting your company from the Yelp Quote system. This is an ONLINE quote system and they're asking for my PHONE NUMBER so someone can "reach" me? What??? WOW.

The best solar installation in Arizona. Everything went as expected. These guys are the best in the…read moregame.

I had my home cleaned today by Maria and her team. I have three labs and to say my house was in…read moreneed of a deep clean would be an understatement. They did an incredible job and were extremely thorough. They even vacuumed my couch (God bless them.) Getting an appointment was super easy and seamless. This was the first time I had ever had my home professionally cleaned so I was a bit nervous. They did a great job answering the questions that I had prior to their arrival. Maria and her team were on time (early in fact!) and were extremely professional and kind! I will definitely be using them in the future and referring them to family members that live in the Valley! Thank you so much for doing such a great job!

Overall, I was dissatisfied with this cleaning service. The reason for this is that my home was not…read morefinished. The lead cleaner Bree was very nice and very professional I was told she would be coming with herself and two cleaners yet she showed up with herself two cleaners and two teens to assist them. After about 2 1/2 hours I was told they had five other jobs to go to and would not be able to complete my job today. They would be glad to come back another time. I said no I contracted for my home to be completed and that is what I expected. Bree was very cordial and nice but explained that they could not do this, but after talking with the owner was told they could give me a total of the five hours that I was told originally would take to clean my home. This did not happen although they were here for the five hours. My home was not finished. Several of the rooms were not cleaned properly, baseboards, not cleaned floor is not washed in the bathrooms upstairs as examples. We were dissatisfied with the way the company handled our account and therefore this was a waste of our time and our money. I will never use this service again.

I just had my recliners, area rugs and bedroom cleaned by Valley's Best Cleaners. I am thrilled…read morewith the work that was done by their employee, Jesse. Jesse showed up on time and actually took pride in the job he was doing making sure to give extra attention to those traffic areas that need but rarely got the attention from other companies I have used in the past. Even though we live in a hot dry climate, because of his deep cleaning I was concerned about having a long drying time, but his extraction of moisture was so well done that I am pleased to say everything was dry within 3-4 hours. I love seeing my carpets and recliners looking vividly bright and smelling great.

I continue to use this company for maid service, carpet cleaning and tile grout cleaning. Very…read morereliable!