We have had a wonderful experience there. My Mom has been in several times and each time the care…read morehas been amazing - thoughtful and kind. The staff really cares and is eager to implement ideas that may help the patient return to their baseline or better.

Good Evening All, I am writing to bring to your attention…read moreseveral incidents that occurred during my mother's stay at your facility, which I believe require further review and action. I have outlined the key situations below: Thursday, May 22, 2025 - Cellulitis Diagnosis and Treatment: On this day, my brother Andrew and I noticed that our mother was not feeling like herself. Andrew observed that her legs felt like they were on fire. I immediately informed Dr. King, who briefly examined her and diagnosed cellulitis, but did not provide any further details or explanation. Later that day, another provider confirmed the same diagnosis and began antibiotics, but there was no improvement by the following day. I then requested more aggressive treatment. The provider suggested starting ceftriaxone, but it took over two hours for this to be administered. After that, we saw significant improvement by the next day. (pictures attached) Friday, May 23, 2025 - Bathroom Assistance: While visiting Ruth, she needed assistance to use the bathroom. Winston, who came to help, initially assisted Ruth onto the toilet, but then left to tend to another patient. He was gone for so long that Ruth became distressed and started to cry. Despite pulling the emergency cord, no one came to assist her. Fortunately, another nurse eventually arrived to help, but this delay caused unnecessary distress to my mother. Request for Air Mattress: On Thursday, May 22, 2025, I requested an air mattress for my mother. I followed up on Friday and again on Saturday. Unfortunately, the mattress was not brought to her until late Sunday afternoon, which was an unacceptable delay given her condition. (picture attached) Bathroom Assistance and Nurse Interaction: On another occasion, a nurse assisted me in bringing my mother to the bathroom. However, once we arrived, Ruth was too fatigued to use the toilet. The nurse then left to attend to another patient. I was left to manage the situation, but when I tried to assist my mother in getting back onto the toilet, a different nurse entered and raised her voice at me. (the nurse was white and on the hefty side) She insisted that Ruth be returned to her wheelchair and put back to bed, even though I had already nearly helped Ruth onto the toilet. Sunday, May 25, 2025 - Fall Incident: On this date, Ruth fell and sustained injuries. The images of her injuries are attached for your reference. This incident is of particular concern, and I believe it warrants further investigation into the circumstances surrounding her fall. I am reaching out with the hope that these situations will be thoroughly reviewed and addressed. The care my mother received did not meet the standards I expect from a healthcare facility, and I would appreciate any steps that can be taken to ensure better care in the future.

In my experience with a family member, this Sober Solutions house in East Hartford is first and…read moreforemost a business, not a caring environment for individuals who have worked very hard for their sobriety. I don't think they put the health, needs, and sobriety of the residents first. Some of the people in charge seem to not know how to deal with the 'power' they have been given and lead with compassion. I would not recommend this house to anyone.

This place is awsome it saved my life truly blessed to be here staying here i know i wont use the…read morebest place to be. If your trying to do the rite thing.

Where do I begin? I entered this facility in 2022 and 16 months later I was discharged…read more The type of care residents receive here is minimal at best. Three roommates I had were degraded and talked down to and sometimes completely ignored when they soiled their diapers or when they needed their ostomy emptied and cleaned. It was difficult and saddening to see this happen. The common theme with the CNA care is " don't make a fuss or they'll be repercussions. Fortunately, I did not have to depend on others to take care of me. I didn't experience these acts of degradation but I certainly witnessed it. Another huge problem here are the drugs and alcohol that get brought in by visitors and possibly staff. I've witnessed overdoses and death related to this problem. The reaction by management here is minimal. The way this facility is run and the lack of funding is readily apparent by the staff shortage, the dirty and poor condition of the facility and the low quality staff that is hired. Many of the CNAs and Nurses are overwhelmed and unhappy. This directly affects the patients here. They hire ONE nurse to distribute medication to 32 residents on one wing. This process can take up to 3 to 4 hours and many miss their time window for much needed meds. The food here is pretty good but a lot of times you do not receive what you ordered and get a random tray. Staff in the physical therapy component are truly incredible people. It's unfortunate they are restricted by lack of funding and staff as the "gym" has little, very little, equipment. On a positive note, about 50% of the staff like their jobs and it shows in their attitude and cordial behavior. The other half, only do their job for a paycheck and is apparent in the way they treat patients and lack empathy or compassion. All in all this place is not somewhere I'd recommend if you have private insurance or are self pay.

Let me start off by saying my Dad was in here for mobility issues only. He also has a lot of…read moremedical issues. Here are my observations while he was there. I visited every day. Wheelchair was old and one brake that didn't work and had to be fixed. When I had to bring him to a Dr appt I had to tell them he needed legs on the wheelchair and the legs they gave me didn't lock on the old wheelchair and I had to take them off at the Dr's office because they would swing out. Only one aid that was assigned to him actually did her job (shout out to Marie). He has urinals which either I or his gf would empty since no one would show up. One day there were three aids sitting at the desk chatting and hadn't attended to him for at least 4 hours. There were days I would come in and he would still be in bed (2:30PM) and they would say they didn't have enough help. They were using a hoyer lift on him after 5 weeks of being there. He was fully capable of standing, but this would take time and patience. There's only one social worker for the entire building. Sorry, but that is unacceptable and cruel to the social worker who has a load of responsibilities that one person is incapable of handling. His cardiologist wanted blood work done every week which was not done. Lastly, the building needs to be scrubbed down and sanitized. The smell is terrible and his room was filled with knats/fruit flies the entire time he was there. I do want to give a shout out to Eric (PT), Dave (PT), Ron (nurse) Sandra (OT) and Marie (aid) for being absolutely wonderful and caring. Unfortunately their heavy loads don't allow for them to spend the amount of time with these patients they need. My recommendation is to hire more professionals and put them through proper training. I have no idea who is running this facility but I would not put my loved one here ever again.

Most unprofessional company I ever dealt with! I took an early retirement so was looking for…read morepart-time work & stumbled upon All About Home Care in East Berlin. Hired me the same day without any experience but told me I'd have to take an online exam & an 8 hr training session. Was sent to a client a few days later with no training. Turns out the client was expecting a nurse, which I am not, and already has a companion 5 days a week. They also gave me a wrong show up time & didnt know client was extremely hard of hearing. They never had the courtesy to call me back when I left them a message asking them to so so nor did they apologize to the client. When I called to see if they received my msg, they said yes. So why didn't you call me liked I asked? Instead of taking ownership of their mistake , they tried to blame it on the client who had all her cognitive skills. AAHC is downright rude & definitely a fly- by-night LLC operating with no experience or compassion. They should turn their 2 room basement operation into a debt collection LLC.

Hired them to do intensive cleaning on my home, mainly because they were insured. They flooded my…read moresecond floor bathroom causing first floor ceiling damage. Arlene refuses to file a claim, and will no longer return my calls. I am not sure if she really is insured. This has become a nightmare as I now have to go to small claims court. Beware.

amazing understanding, caring staff for residents who need so much; great job; very hard work. JIm…read moreM.

Absolutely no facilities is a dirty rotten mess. Your dirty nursing care nursing home care from…read morefrom license should be taken aunt Milford at are the the worst hair ever. It took eight hours to get A to get my mother there on Sunday. The nursing staff stinks the CNA's stink. They're cruel to their patients. They're rude to the families. they don't care about anybody or anything. All they want is the money for Medicare they don't care about their patience. I totally would not put my cat there if she needed to go to rehab.

More like 'iDont Care'. Depressing facilities and terrible admin. Don't bring grandma here...she…read moremight not make it out alive.