We have had a wonderful experience there. My Mom has been in several times and each time the care…read morehas been amazing - thoughtful and kind. The staff really cares and is eager to implement ideas that may help the patient return to their baseline or better.

Good Evening All, I am writing to bring to your attention…read moreseveral incidents that occurred during my mother's stay at your facility, which I believe require further review and action. I have outlined the key situations below: Thursday, May 22, 2025 - Cellulitis Diagnosis and Treatment: On this day, my brother Andrew and I noticed that our mother was not feeling like herself. Andrew observed that her legs felt like they were on fire. I immediately informed Dr. King, who briefly examined her and diagnosed cellulitis, but did not provide any further details or explanation. Later that day, another provider confirmed the same diagnosis and began antibiotics, but there was no improvement by the following day. I then requested more aggressive treatment. The provider suggested starting ceftriaxone, but it took over two hours for this to be administered. After that, we saw significant improvement by the next day. (pictures attached) Friday, May 23, 2025 - Bathroom Assistance: While visiting Ruth, she needed assistance to use the bathroom. Winston, who came to help, initially assisted Ruth onto the toilet, but then left to tend to another patient. He was gone for so long that Ruth became distressed and started to cry. Despite pulling the emergency cord, no one came to assist her. Fortunately, another nurse eventually arrived to help, but this delay caused unnecessary distress to my mother. Request for Air Mattress: On Thursday, May 22, 2025, I requested an air mattress for my mother. I followed up on Friday and again on Saturday. Unfortunately, the mattress was not brought to her until late Sunday afternoon, which was an unacceptable delay given her condition. (picture attached) Bathroom Assistance and Nurse Interaction: On another occasion, a nurse assisted me in bringing my mother to the bathroom. However, once we arrived, Ruth was too fatigued to use the toilet. The nurse then left to attend to another patient. I was left to manage the situation, but when I tried to assist my mother in getting back onto the toilet, a different nurse entered and raised her voice at me. (the nurse was white and on the hefty side) She insisted that Ruth be returned to her wheelchair and put back to bed, even though I had already nearly helped Ruth onto the toilet. Sunday, May 25, 2025 - Fall Incident: On this date, Ruth fell and sustained injuries. The images of her injuries are attached for your reference. This incident is of particular concern, and I believe it warrants further investigation into the circumstances surrounding her fall. I am reaching out with the hope that these situations will be thoroughly reviewed and addressed. The care my mother received did not meet the standards I expect from a healthcare facility, and I would appreciate any steps that can be taken to ensure better care in the future.

Where do I begin? I entered this facility in 2022 and 16 months later I was discharged…read more The type of care residents receive here is minimal at best. Three roommates I had were degraded and talked down to and sometimes completely ignored when they soiled their diapers or when they needed their ostomy emptied and cleaned. It was difficult and saddening to see this happen. The common theme with the CNA care is " don't make a fuss or they'll be repercussions. Fortunately, I did not have to depend on others to take care of me. I didn't experience these acts of degradation but I certainly witnessed it. Another huge problem here are the drugs and alcohol that get brought in by visitors and possibly staff. I've witnessed overdoses and death related to this problem. The reaction by management here is minimal. The way this facility is run and the lack of funding is readily apparent by the staff shortage, the dirty and poor condition of the facility and the low quality staff that is hired. Many of the CNAs and Nurses are overwhelmed and unhappy. This directly affects the patients here. They hire ONE nurse to distribute medication to 32 residents on one wing. This process can take up to 3 to 4 hours and many miss their time window for much needed meds. The food here is pretty good but a lot of times you do not receive what you ordered and get a random tray. Staff in the physical therapy component are truly incredible people. It's unfortunate they are restricted by lack of funding and staff as the "gym" has little, very little, equipment. On a positive note, about 50% of the staff like their jobs and it shows in their attitude and cordial behavior. The other half, only do their job for a paycheck and is apparent in the way they treat patients and lack empathy or compassion. All in all this place is not somewhere I'd recommend if you have private insurance or are self pay.

Let me start off by saying my Dad was in here for mobility issues only. He also has a lot of…read moremedical issues. Here are my observations while he was there. I visited every day. Wheelchair was old and one brake that didn't work and had to be fixed. When I had to bring him to a Dr appt I had to tell them he needed legs on the wheelchair and the legs they gave me didn't lock on the old wheelchair and I had to take them off at the Dr's office because they would swing out. Only one aid that was assigned to him actually did her job (shout out to Marie). He has urinals which either I or his gf would empty since no one would show up. One day there were three aids sitting at the desk chatting and hadn't attended to him for at least 4 hours. There were days I would come in and he would still be in bed (2:30PM) and they would say they didn't have enough help. They were using a hoyer lift on him after 5 weeks of being there. He was fully capable of standing, but this would take time and patience. There's only one social worker for the entire building. Sorry, but that is unacceptable and cruel to the social worker who has a load of responsibilities that one person is incapable of handling. His cardiologist wanted blood work done every week which was not done. Lastly, the building needs to be scrubbed down and sanitized. The smell is terrible and his room was filled with knats/fruit flies the entire time he was there. I do want to give a shout out to Eric (PT), Dave (PT), Ron (nurse) Sandra (OT) and Marie (aid) for being absolutely wonderful and caring. Unfortunately their heavy loads don't allow for them to spend the amount of time with these patients they need. My recommendation is to hire more professionals and put them through proper training. I have no idea who is running this facility but I would not put my loved one here ever again.

Absolutely no facilities is a dirty rotten mess. Your dirty nursing care nursing home care from…read morefrom license should be taken aunt Milford at are the the worst hair ever. It took eight hours to get A to get my mother there on Sunday. The nursing staff stinks the CNA's stink. They're cruel to their patients. They're rude to the families. they don't care about anybody or anything. All they want is the money for Medicare they don't care about their patience. I totally would not put my cat there if she needed to go to rehab.

My brother was there after a lengthy hospital stay for rehab and to build his strength back up…read more This place is very outdated and run down. My brother is not incontinent but was kept in a brief again and again. Staff told him to "just go" and we will clean you later. Despite the family continuously asking he be dressed and brought to the bathroom - he was always in a brief. He was dressed over a Johnnie - dressed in pajamas to go to appointments and call bells went unanswered. They are supposed to supply rides to doctors appointments but the company they contract with do not show up. The family had to transport to appointments. When he got P.T. the people were pleasant but he did not get it as often as he was supposed to. His nurses were nice but there is not enough staff. After a late appointment, (he is in a wheelchair) we had to move him back inside ourselves because there was one aid for the entire floor. It took two days and multiple requests from his doctors to get records from Touchpoint. I would not choose to bring family here - he cannot advocate for himself, and if it weren't for an involved family, it would have been mush worse.

Most unprofessional company I ever dealt with! I took an early retirement so was looking for…read morepart-time work & stumbled upon All About Home Care in East Berlin. Hired me the same day without any experience but told me I'd have to take an online exam & an 8 hr training session. Was sent to a client a few days later with no training. Turns out the client was expecting a nurse, which I am not, and already has a companion 5 days a week. They also gave me a wrong show up time & didnt know client was extremely hard of hearing. They never had the courtesy to call me back when I left them a message asking them to so so nor did they apologize to the client. When I called to see if they received my msg, they said yes. So why didn't you call me liked I asked? Instead of taking ownership of their mistake , they tried to blame it on the client who had all her cognitive skills. AAHC is downright rude & definitely a fly- by-night LLC operating with no experience or compassion. They should turn their 2 room basement operation into a debt collection LLC.

Hired them to do intensive cleaning on my home, mainly because they were insured. They flooded my…read moresecond floor bathroom causing first floor ceiling damage. Arlene refuses to file a claim, and will no longer return my calls. I am not sure if she really is insured. This has become a nightmare as I now have to go to small claims court. Beware.

My sister's first week at Fox Hill Center for Rehabilitation & Nursing has been an incredibly…read morepositive experience, and I feel compelled to share how impressed we are. From the moment we arrived, we felt a sense of reassurance. The APRN immediately conducted a thorough review of all of my sister's medications. Her level of expertise and experience was truly remarkable--she carefully assessed, adjusted, and fine-tuned dosages with a level of attention that went above and beyond anything I could have imagined. Over the following days, she continued to observe closely and thoughtfully refine her approach, which gave us tremendous confidence in my sister's care. On day one, the physical therapy team completed a comprehensive evaluation and quickly honed in on exactly where my sister needed support. Their ability to identify and target the right areas has already helped move her toward improved mobility at a higher level. It was clear from the start that they are focused, skilled, and genuinely invested in her progress. This stood in contrast to one of our prior concerns at Woodlake at Tolland, where we felt there was overmedication and a lack of direct, personal interaction with medical staff. At Fox Hill, the system feels well-organized, proactive, and centered around the individual. The overall atmosphere here is exceptional. There is a strong sense of teamwork and genuinely positive employee morale. The staff are attentive and responsive, yet carry themselves in a calm, non-urgent manner that creates a smooth and reassuring environment for residents. It never feels chaotic or rushed, which makes a meaningful difference in daily life. The leadership team has also been outstanding. The directors are professional, highly approachable, and clearly on top of anything that needs attention. Most importantly, they act on concerns promptly, which brings real peace of mind to families. Dining has been another highlight. The kitchen staff and head chef are not only talented but also very attentive to individual dietary needs and concerns. It's clear they take pride in both the quality of the meals and the well-being of the residents they serve. One of the most impressive aspects is the number of long-term employees. That kind of consistency speaks volumes--it reflects a supportive workplace and builds trust for families knowing their loved ones are surrounded by experienced, familiar faces. This entire team has brought our family a deep sense of inner peace. After just one week, we already feel that my sister is in a caring, capable, and respectful environment. I truly cannot say enough about the level of attention, professionalism, and compassion shown by everyone at Fox Hill.

After a fall, I stayed for about two weeks, during which time I received excellent, friendly care…read more and physical therapy. I recommend this nursing home. The staff are great. The food was pretty good. Helen Koehn

I spent two difficult weeks there after an accident that left me wheelchair bound and needing…read morephysical therapy. The room I was given was used as a store room for other equipment. The food was disgusting and the breakfast "eggs" gave me such diarrhea that I actually had an accident in the doctor's office during my first visit post-surgery. There was one very nice and dedicated nurse but the rest were dismissive and all but two of the aides acted as if I was an inconvenience. I will say that the therapists were very good but also very overbooked. Only 30 minutes of therapy Monday through Friday and none on the weekend. The medical "staff" if you could call it that was seen via a cell phone link except for the nurse practitioner who was pretty much useless. They were also out of network even though the facility was supposedly in network.

My friend was here for post hospitalization rehab.The first thing I noticed was the urine stench as…read moreI entered the front door. The place is run down and gloomy. The semi-private rooms are too small for 2 patients and lacking in appropriate furnishings i.e. no guest chairs and no closets, except a rocket wardrobe. The bathrooms are sad. My friend filled out her meal orders, but was never given the items she ordered. We couldn't figure out what her meal was supposed to be. It did not look or smell appealing. She mostly ate cold cereal and snacks that we brought for her. My friend rang for assistance, but no one stopped into her room to see what she wanted. Good thing it wasn't an emergency. My friend said the physical therapist was nice. The front desk receptionist was polite and helpful. I don't know why the state of Connecticut allows this place to stay open. Disgusting.

More like 'iDont Care'. Depressing facilities and terrible admin. Don't bring grandma here...she…read moremight not make it out alive.