Technician was good and showed up on time within the suggested window. Reviewed the area to be…read moresprayed and focused on the troubled ant areas. Third time using Westside Pest Control recommended by neighbours.

Our home was treated for ants. The issue was not resolved…read moredue to an inadequate treatment. When we complained after one week and again after 10 days, we were told (never told this upfront) that they do not guarantee their treatment and were offered a "reduced rate" for a re-treatment!. Other companies we have dealt with in the past all stand behind their work (even though we never required a re treatment from them!) Very poor policies, not even conveyed to us. We would never use this company again.

Just want to add to the accolades for this business. I needed to have a quick assessment as a…read morecondition for an Inspection Report for the Sale of our family home. Our technician arrived promptly and dressed in a clean cut logo polo shirt and khaki. I thought he will just take a look but no, he crawled right up to the attic and did a thorough examination. He gave us his recommendations and proceed to do the job and he was done and came back 1 week later to check the progress and all is well. I highly recommend them as they arrive when they say, dress professional, courteous to our many questions, and did the job quickly and efficiently. He was also very honest about the pros and cons and think of alternative solutions to our financial needs. I will use them again if I ever find critters invading my home.

If you live in Burnaby and you have a pest problem look no further than Knockout Pest Control…read more Ryan has helped me for over 10 years with everything from ants to raccoons and he knows his stuff. He is very thorough. At one house I had squirrels in my attic and while the previous owner had another company block most of the entry points they missed some and Ryan solved the problem and installed a one way door so the squirrels could not get back in once they left. The previous owner used poison and that left a few dead carcasses in the attic. As import as being good is, just as import is being honest. Ryan will only recommend and do what is needed. If there is another trade like a roofer that can fix a problem better than him, he will recommend that - this is being honest and recommending to customers what is best for them. I could not recommend Knockout Pest Control more!

I called Carlos in a panic 3 months ago with a rodent problem in my new house. I was devastated to…read moresay the least. Carlos was super patient, super responsive, empathetic, caring and ridiculously nice while I was so stressed out. He was so quick to find the spots to seal up. He even said he would come back to help me spray something to skill spiders a few months later as a bonus and kind gesture. I am so, so thankful for Carlos. He is such an amazing person and there is no one else I will call for any pest control in the future. He is 150% recommended from me. I hope his business continues to do very well. Thank you Carlos!!!!!

Eco Pest Solutions helped me get rid of a wasp nest that was in the vent connecting the washroom…read moreand outside. They responded extremely fast and were able to fit our service within hours of inquiring. This was so important to me because the wasps made their way into the washroom. Carlos was very friendly, professional, and had great costumer service. He came back a couple days later because the wasps came back and started to rebuild the nest. The 6 month warranty is amazing! I would recommend this to anyone who needs to get rid of pests efficiently!

Angel came to help with a wasp problem. He was prompt, friendly, efficient and most importantly…read moreknowledgeable. I would highly recommend him.

terrible experience, I asked them to place rodenticides exposed not in the box because I don't have…read moreany pets or children but they didn't do it. I had 2 rats now they are 4 and they are ignoring their boxes

I paid for the year round home program. More economical in the end. This includes visits at anytime…read morefor any pest! The staff tend to come and go, so I havent been able to get the same representative twice upon request. However, on all 3 occasions that i have needed help, each person sent has been thorough, informative, and followed my directions as per my requests. kirk Hammett came this week and he was amazing! Thorough, listened attentively to my requests, respectful to my home, my dog and my elderly mom. I didn't want us in the home while he sprayed, so Kirk waited patiently while I got us all into the car. i left him in my home alone to lock up properly when he left and he did so. Thank you Kirk!

I just wanted to update my review from May/2022. Orkin requested that I e-mail them regarding my…read moreoriginal review, so they could get to the bottom of things. I did e-mail the company as requested and was open to hearing from them to understand where things went wrong, whether there was some miscommunication, etc... I heard nothing back from the company in response to my e-mail. So, not only did Orkin provide terrible service (that I paid for), they also did nothing at all to try and make it right.

June 22, 2024 I am…read morepleased to recommend Hassan and Sobia's services. Both Hassan and Sobia are very pleasant to talk to and very professional in scheduling appointments and completing work. I initally requested help with a squirrel problem in our atttic. This took about 7 or 8 visits by Hassan to repair/close entry points in our roof, set traps to catch the squirrels, and then several follow-up visits to inspect the attic to make sure squirrels had not returned. During the intial visit and survey of the roof and attic, Hassan pointed out some other issues he noticed: 1) there were several bee nests in the attic ---so I hired Hassan to remove the bee nests. 2) the gutters were full of debris from recent windstorms --- so I hired Hassan to clean the gutters. 3) one of the down pipes attached to the gutter was detached and bent --- so Hassan fixed that. 4) one of the soffits was hanging down a bit so Hassan fixed that. I always appreciate it when someone comes to provide a service and at the same time, points out other unrelated issues that could be a problem. Again, I am pleased to recommend Hassan and Sobia's services. Rob Adams, Surrey

I had a pipe burst completely by surprise, the ceiling came down and we found rodents. We tried…read morethree different places, all said 24 hours but only Elite actually showed up and took care of the clean up and treatment. I don't leave reviews but had to as it's scary when these things happen and it's nice to see that when an ad says 24 hours it truly is that. They were both kind, easy to work with, courteous and efficient, so very grateful I found them!

One of my biggest pet peeves is communication. As a service company I haven't had any problems in…read moreterms of calling them out when we need them to have our backs and have some extra man power needed for various pest control services on behalf of many of our clients. My struggle with them has always been communicating with the receptionist. As a maintenance manager of these clients communicating has always been a struggle. The problem isn't that the ladies on the phone can't or won't answer my questions but simply how they answer the questions. I know that it is super busy being a large firm which I appreciate and understand but they're more insistent on getting you off the phone in 30 seconds than actually listing to you. There has been numerous occasions, specifically with someone by the name of Rita, who always answers the question before I finish and often the answer she gives has nothing to do with my initial question. By not listening to me she has wasted both our time instead of taking the minute to hear the full question. This was a battle with her on the last call I had. We inherited a new portfolio and I required some up to date information but felt that Rita wasn't interested in helping me sort out my questions. On top of her not allowing me to finish she would talk over me in full sentences while I was talking. Speaking at the same time is very unprofessional. Again, when it comes to service calls I've never had any on site problems with these guy, however, their administration department loses points with me. In fact I've debating even reviewing their administration department, however, after the 6 interaction I was compelled to. The first few times I shrugged it off as a bad day but after the 6th it is beyond a bad day. Either they're severely overwhelmed and need more staff or their staff needs more customer service training, especially when it comes to active listening.