Ironside Storage is conveniently located off I-90, the units have been built within the last 5…read moreyears and come in a variety of sizes to meet all your storage needs. Mitch is a solid to mostly solid individual who will bend over forwards and backwards to help with every aspect of your move.

I placed a reservation a month ahead to pick up a 10' truck for the day of my son's graduation from…read moreUW-LaCrosse. We had to move him out this weekend. The day before graduation, an hour before we were going to leave home to head to LaCrosse so we could be here in time for the early ceremony Saturday, U-Haul called to tell me they didn't have a truck in LaCrosse for me. We would have to drive 60 miles to the U-Haul in MINNESOTA. So a three-hour round trip for us on graduation day. What made it even worse is that we had family who was ready to help us move out in the early afternoon, but who couldn't stay long enough to wait that extra three hours. The woman who called me had absolutely ZERO empathy - she told me I should have read the fine print, that they say they will call the day before to confirm and let you know if they have a truck available. How is that a reservation then? If I RESERVED a truck a month ago and all of a sudden you no longer have it? The only compensation they offered was extra mileage, but no compensation for the gas money it cost in both my car and the U-Haul to make that trip. Much less any compensation for the time and disruption on such a special day for my son. I find it hard to believe that they didn't know until the day before that they didn't have a truck. And I call BS - we stayed at the hotel right next to the U-Haul in LaCrosse and they had a TON of trucks on their lot. I have pictures to prove it. I will no longer be using U-Haul for any of my moving needs, nor will my family. Worst customer service ever!

These uneducated workers will tell you one thing and then expect another. Wouldn't go back it was…read moremy first time renting U-Haul and felt like they took advantage of me.

The facility is beautiful, drive in loading/unloading, clean, secure. BUT it is impossible to…read moretalk to anyone. Customer Service is not in LaCrosse, and they were not helpful when it came to canceling my storage unit. INo one respons to voice mails, don't leave one. I finally found the link on line to cancel the unit myself. But I removed my autopay and credit card info just to be sure.

Rented 2 units for a couple of years while I was caring for Mom in her condo. Just found…read moresignificant rodent damage and infestation in both units -- to the point that I will have to throw out furniture and linens, clothing. No response to two attempts I made to connect with someone onsite. I feel completely ripped off to the tune of $216.25 per month. Where does one go from here?