My mother was sick with colon cancer when it was discovered there was hail damage to her roof. It was a big issue in her life and caused much worry. Once reported to the insurance co, the first roofing company to look at it determined the pitch was so slight that rolled shingles had to be used. Also, there was truss damage, which the first company was not licensed to correct. In stepped Mr. Arthur Wells, owner of AJ Wells Roofing. My mom had already experienced problems with Travelers Insurance paying a claim she had on her NC mountain house property. Instead of her haggling with them, Mr. Wells said he would handle all of that. All my mom had to do was pay the $500 deductible. This was a huge relief to her! Sadly, my mom passed away in late Jan, 2016. It would have been very easy for Mr. Wells to take advantage of this and slap up a roof, as we are planning to sell the property. Instead, he delivered on his promises plus a bunch more, personally overseeing the job and updating me of what was happening often. I am living in her house, as I was her caretaker, so I saw a lot of how it was done. He had a very professional and hard-working crew that made short work of a huge job (large house and garage with a covered walkway). The workers kept things safe, thoroughly cleaning the yard of all debris as they worked, which relieved my fear of my kids getting nails in their feet. The garage portion was always an issue before. It was not built all that well as an addition to the place. The house itself is around 80 years old. Upon completion, the roof looks better than it ever has in the 40+ years my mother owned it. The rolled shingles look far better than expected from viewing examples online. I know my mother would have been thrilled with the end result and I cannot sing enough praises for Mr. Wells on how he proved to be a man of his word. He completely relieved the worry from my mom, which greatly improved her quality of life to the end. With all the sadness this time brings my family, it would have been easy to find fault if this was not done absolutely professionally and with appropriate compassion. Fortunately, it was restored beautifully by a company that has the highest of ethics and craftsmanship. There is nothing more we could have asked of AJ Wells Roofing that it did not deliver. No detail was left undone, and we did not have to point out any concerns for that to happen. I certainly feel a debt of gratitude I do not think I can repay. read more

I truly can not say enough good things about this company. I just had my roof replaced due to hail damage and some of my neighbors are having theirs replaced as well. Myself and one of my neighbors both had our roofs replaced by A.J. Wells Roofing, but one went with brand X roofing instead. The difference between our roof replacement vs. brand X is like night and day. They identified potential problem areas before even beginning, and sure enough that's where the problems were. They made sure that all damaged areas where not only repaired, but made even better then what was done when my home was built 16 years ago. They completely rebuilt my fireplace and repaired the gable and replaced a window on the top of my home where a bonus room is located (the window was the cause of the problem). This is not a re-roof but a complete roofing solution done the right way. Brand X company didn't even replace the flashing next door. A.J Wells replaced all the flashing to include the portion that ran under the stucco and then had everything replaced afterward. I must say it looks even better then it did before. This is way more than a roofing company and all of the people that worked on my house did an outstanding job. Additionally, their employees were courteous, hard working, adhered to all safety standards and cleaned everything up when they were done. My neighbor regrets using brand X after seeing the caliber of work that myself and my other neighbor received and I'm encouraging others in my neighborhood to use A.J. Wells if you want a roof that is second to none in my opinion. read more

Extremely happy with my roof replacement and associated hurricane repairs from AJ Wells. I try to thoroughly research just about every product I buy and every professional service I use. I checked out four highly rated roofing contractors to get my roof replaced due to Hurricane Irma and felt the most comfortable and confident with the folks from AJ Wells. They told me I would not pay more than my deductible for the roof AND additional repairs to an exterior wall due to water damage and they would make it better than as originally constructed (to comply with current building codes, of course). I tend to be very skeptical when hearing things like that, but they kept reassuring me and really came through to make the repairs 100% correct, as they should be. A couple of the other companies I had come out and look at the damages did not recognize the water damage and out of building code compliance issues that AJ Wells informed me about during the initial evaluation. They really know what they are doing and have great customer service. On customer service... as with any construction/repair job, there were a couple minor issues, but they worked quickly to resolve them to my complete satisfaction. That's one aspect of a company I think very important, having great customer service. Every employee was diligent and respectful, and the owner appears to be hands-on and communicates well with his employees and his customers... I highly recommend them. read more

This company is an example of how all companies should present themselves! Superb Service..... My family required a new roof as well as interior construction after a pine tree fell on/through the house. I was referred by three different people I know and trust (that do not know each other) to contact AJ Wells. Although I still obtained numerous estimates/bids, AJ Wells stood out! He (Arthur) arrived early to his promised appointment. He provided comfort in the already stressful situation, direct answers to all of my questions, and workable solutions to resolve any existing problems. He had a well-mannered, good-natured demeanor about him. My gut was spot on! The ENTIRE AJ Wells team was professional, helpful and respectful! Any/All expectations I had were exceeded! For the roof, from start to finish, an excellent job foreman was always present during the roofing process. For the interior, Arthur showed up many times as the job progressed, constantly updating me on the status of the project. They were thorough and meticulous. I cannot say enough positive about this company.....I will always have an A-1 relationship with AJ Wells for the outstanding experience they provided me. I will recommend them to anyone and will contact them in the future for anything needed. read more

I'm a retired Naval Officer and have built a couple of businesses since retirement and am now currently working for a worldwide nonprofit with a focus on customer service. Two years ago our home in the Mandarin area of Jacksonville needed a new roof. It was nearing the end of its life but a lightening strike sealed the fate and a new roof was in order. I have previously written about that but in summary, their customer service was excellent and I chose them over three other companies that I interviewed and had bid on the work. AJ Wells' product and workmanship was exceptional. Fast forward less than two years and Irma blows into town. I am remote now and have tenants in the house. On Monday 9/11 at 440pm I receive a video and word from my tenant that a branch has pierced through our new roof as a result of Irma. I called AJ Wells that same day just before 5pm. They remembered me and told me they would be out the next day. True to their word, they were out there, assessed the damage, effected a temporary repair to prevent water intrusion and scheduled a complete repair for a few weeks from now. IMPRESSIVE customer service and response time in a city fraught with power and flooding issues. THANK you AJ Wells! read more

If you are seriously thinking about getting a new roof or want to have your roof repaired, I highly recommend A. J. Wells Roofing and Construction. When you are dealing with a roof, many variables come into play. First, you have no idea what damage has occurred under your shingles and tarpaper or is there damage around your chimney, your gables. Are your gutters attached to your flashing? These are just some of the questions that need to be addressed. Arthur Wells, (Owner of A.J. Wells) has both a General Contractor's License and a Roofing Contractor's License. Why do you care? If there is any structural damage to your roof or house, he is allowed to fix the damage having a General Contractor's License. So, this means one stop shopping for you. He can repair any repairs needed structurally to your house and put a new roof on your house at the same time. It was a very pleasant experience dealing with A.J. Wells. From their salesman (Toney Poole, who is fantastic and highly knowledgeable) to the various crews that came out to fix and install my new roof, repair my gables and chimney and install new seamless gutters. Bottom Line: A.J. Wells Roofing and Construction is outstanding. Call and ask for Toney Poole. read more

After having a Tornado passed through the area of my home, I meet with -3- roofing companies and decided to enter into an agreement with A.J. Wells Roofing to install the new roof. My main reason for choosing A.J. Wells was their attention to detail, specifically, advising what was required to ensure there would be no exterior water penetration after the install along the areas where the flashing would be replaced to include the chimney area. The roof was replaced in -2- days with an additional day to replaced stucco and repaint. The stucco/painter repaired and repainted the stucco mailbox as a gesture of goodwill. Upon completion, the work area was cleaned thoroughly with installers combing the yard with a magnetic wand for any stray nails. A.J. Wells Roofing quality of work exceeded my expectations. Based on their outstanding exterior workmanship, I opted to use them for some interior work to repair/replace ceiling and interior wall. That work was completed equally flawless. I am extremely satisfied with the level of work provided and would definitely recommend A.J. Wells to anyone looking for a quality roofing company. read more

We used A. J. Wells Roofing last month to install a new Owens Corning architectural duration shingles roof on my home. Paul Gunderson was my service pro. He was outstanding! From the initial meeting, to inspection of roof, meeting with my insurance adjuster and engineer, to helping with any questions or concerns I or my wife had. We were extremely impressed with the service. From top to bottom everyone we encountered was very professional. Paul is very knowledgeable; he really went to bat for us after discovering that our roof had storm damage. A. J. Wells Roofing installed a completely new roof and replaced a ton of bad wood that was discovered after all shingles were removed. We only had to pay our deductible of $1000. I had very good communication with them, they were out when they said they would be and very knowledgeable of the products they used. The crew that worked on my home worked very hard, and did a very good job cleaning up when they were done. Thanks read more

After researching multiple roofing companies to replace the roof on my parents home, and meeting a few of them to get a better idea what they provide, we decided to go with AJ Wells. First impressions go a long way and our first impression of the AJ Wells representatives were far better than the rest. Other company reps were very scripted, reminded me of the stereotypical car salesman and looked as if they did not want to be there. On the other hand, AJ Wells were much more attentive to our needs, our conversations felt personal, they were very knowledgeable and presented options which helped us tremendously; options other companies did not. Once we were on their schedule to get work completed, they explained all the details and what to expect. The work was completed as scheduled and both my parents and I are greatly pleased to have selected AJ to do the job. read more

My insurance company claimed I needed a roof repair, instead of a replacement, even though the roof was more than 15 years old and missing several shingles from various locations. The damage was from a hurricane as well. A.J. Wells was instrumental in getting a replacement approved. They took pictures of all the damage, as they repaired it, citing the code that required the repair. They had their own metal brake, allowing them to custom make the flashing as they went. Their employees have been very professional all the way through the process. When my lanai roof leaked months later, which wasn't part of the repair, Eric gave me the advice I needed to repair it for about $50. Heavy rainfall the day after the repair proved his advice was sound. Thank you A.J. And company for taking such great care of our home, and for the cost of the deductible only. read more

AJ Wells Roofing was a pleasure to work with. They had already done work on a few homes in my neighborhood, so I was familiar with their logo. After several months of battling roof replacement coverage with my insurance company, AJ Wells was prompt in getting me on their schedule to start work. Guss was very friendly and easy to work with, and he gave me and my fiancé a detailed and accurate overview of what we should be expecting. The roof itself was replaced in one day, and the finished work took 2 additional days. We communicated concerns about some damage (e.g. a tar splatter on the pavers, a couple of torn window screens), but those were quickly rectified. Our roof met all inspection criteria and looks great! read more

AJ Wells did some work for me approximately 2 years ago after a hurricane. Well, I recently had my chimney inspected and they advise me to have it replaced. I called AJ Wells scine their previous service was amazing. They sent out L. D. Phillips Co. to take a look and give me an estimate. From beginning to completion, everything was amazingly seamless. Mr. Phillips and his craftsman were Jam-Up Professional. All of them were a pleasure to work with. Mr. Phillips had mentioned that he'd been doing this for years, and it shows 100%. I appreciate AJ Wells requesting the right company to take care of my issue, as I'm sure, other 5 raters would agree. read more

I have had 4 roofs with AJWells in the past 6 years (2 residences, 2 investment properties). I wish Wells had not been so busy with hurricane work for #5 and 6 for which I ended up going elsewhere. Wow, what a difference! Wells offers a 10 year workmanship warranty, which many others don't. I had a brutal inspection selling a house and even though some of the items were outside of their scope, Wells helped us! What a class act. Teams are always punctual, careful around your property, the clean up is thorough, and they are always courteous. They don't under quote and then change. A great company to deal with. I would only recommend them. read more

I used AJ Wells Roofing Co to replace my roof and fence from wind damage. The work was done with perfection. The quality fantastic. The Roof was complete in 3 days flat. Changed the whole look of my home (gave it life and increased the value of my home). I received some suggestions from the office as to which roof went well with the color of my home and the selection worked out great. The old fence was removed and the new one added in one day. No trash left behind. The work done by AJ Well Roofing was so good that I was able to sell my house with ease and use his services on my new projects. read more

AJ Wells did a fantastic job on our roof. From the moment we contacted them, they treated us with respect and made us feel valued. AJ Wells helped us to get a brand new roof when our insurance only wanted to replace part of the roof. Every employee we dealt with was professional and knowledgeable in their craft. When the workers came to the house they were quick and efficient. AJ Wells is more than a roofing company, they were also able to repair the hole in the ceiling, retexture it, and paint our bedroom once the work was complete. I would recommend AJ Wells to all my family and friends. read more

We had 3 different companies talk with us and give estimates. I followed my gut feelings. Each company basically said the same thing but you get a sense at times of who is Real. Guss Plair is very professional as was the entire team that did the work. Never heard any unkind words from the crew. They arrived as planned , cleaned at the end of the day and completed work in a timely manner. WE LOVE OUR ROOF. IT IS 100% TOP NOTCH. Quality materials and and promises were kept. Thank you to AJ Wells Roofing for a job well done. Sincerely Richie Hillgardner The Hillgardner s read more

On August 4th 2016 we had a tornado in the area. Our insurance only wanted to patch a section of our roof based on the adjuster they sent out. But when a member of AJ Wells Roofing and Construction walked our roof and took pictures and did an estimate to the insurance company they agreed we needed a new roof. Without that additional inspection of our roof by AJ Wells Roofing and Construction to document the loose and damaged shingles we would have a patched roof now instead of a full new roof. The workers did a good job on the roof and we are pleased with the result. read more

A. J. Wells Construction & Roofing is a solid professional company. I found no complaints and was completely satisfied with the work and work ethics of this company. The roofing team were all amazing. Knowledgeable, personable, efficient, and skilled are a few words that come to mind. Weather reports with high percentages of rain posed a constant threat to the project. The coordinated effort of everyone involved was precise. The completed project is excellent. A. J. Wells Construction & Roofing is a company with integrity and comes highly recommended. read more

I want to thank AJ Wells Roofing and Construction for the excellent job they did on my roof. Everything Chris and Arthur told me about the roofing process was made easy. The customer service we received was awesome and we were treated first class through the roofing process. Chris was very knowledgeable of the insurance process and handled the adjuster very professionally. After the positive experience I had with this company, I recommend AJ Wells Roofing to anyone who needs a new roof. Thanks again for making our house a happy home. read more