1 Star - 13+ HOUR ORDEAL | DANGEROUS NEGLECT & ABUSE…read more My sister arrived coughing up blood at 12:30 AM. Her X-ray was finished at 3:55 AM, yet we were left in the waiting room with zero consultation or answers until 9:00 AM. Overall, we were stuck there for nearly 14 hours just to get a diagnosis. We didn't need a bed; we needed a doctor to review her results and tell us if she was safe. The front desk conduct was appalling. A receptionist named Marella told me she "DID NOT CARE" my sister was coughing up blood and intentionally flipped her ID badge to hide her name (a violation of WA law). Another staff member earlier that morning refused to provide a grievance form. While the clinical staff was kind and attentive once they finally saw us at 9:00 AM, the 13+ hour total time spent for a respiratory emergency is a massive safety risk. Formal reports have been filed with the WA Department of Health and Legacy Leadership. Avoid this ER.

I've had the privilege of experiencing Legacy Salmon Creek Medical Center firsthand on several…read moredeeply personal occasions, and I feel compelled to share my positive experiences based on the overwhelming number of negative reviews I'm reading about this place. The staff in this hospital have been there for me and my family through many important, and a few times, heartbreaking moments. I witnessed firsthand the labor and delivery staff's joyful exuberance in caring for my friend's newborn child; these people love what they do for a living! I recently witnessed the doctors and nurses care for my grandmother after a traumatic fall that resulted in the diagnosis of terminal illnesses and a monthlong hospital stay. I've also been treated in this hospital and received quality care at a time in my life where I wasn't sure how I would pay my medical bills. I'm happy to say care comes first here, and over the years it has been nothing short of outstanding. Here's where things get problematic. Hospitals are public institutions that cater to a wide range of patients who have vastly different needs. It's impossible to accurately predict the outcome in any situation, especially with so many unpredictable factors at play. But I feel it is important for me to say the caliber of care my friends, family and I have received at Legacy Salmon Creek has never been anything short of amazing. The doctors, nurses, technicians and admin staff have always been patient, understanding, and extremely dedicated to healing those in their care. I've always been impressed by the hospital's commitment to basic human decency as it shines through in every interaction. I'm telling you, this is the only hospital in the area I would want to receive care. Clearly, hospitals aren't always perfect, and my heart goes out to anyone who has had challenging and frustrating experiences here. Just know, from my personal experience, I can say that Legacy Salmon Creek has been a model of quality care and compassionate service when it mattered most. Areas for improvement: Please find some funding for staffing the hospital giftshop! I haven't seen it open once during the last month of regular visits to see my grandmother. Also, I'd love for there to be wheelchairs or assistance available for people with mobility issues who want to visit family receiving care. This may be available, but I've not found these resources during any of my visits.

I've been coming to this Vancouver Clinic location since 2019, when my PCP moved out of state and I…read moreneeded to find another doctor. There weren't any female doctors at the 87th location, so I decided to start coming to the Salmon Creek location. This location is very similar to the 87th location I'd been going to for years. Same spa-like feel when you walk in with water fountains and a real calming vibe. There's plenty of plush chairs and benches in the long lobby area with plenty of gender neutral restrooms and hand sanitizing stations. They also have a pharmacy and lab for bloodwork. I appreciate not having to go to different locations to get things done. They use the MyChart app, making it easy to schedule appointments, pay bills, and ask your doctor's team medical questions. It's very easy to use and I usually get responses within 24-48 hours. Overall I am happy with this Vancouver Clinic location. I will continue to come here for as long as my PCP is available.

I called before my appointment specifically to verify that my insurance was accepted and was…read morereassured that I was in network. The very next day, I was told I owed hundreds of dollars because the provider was actually out of network. When I explained that I had called in advance and was explicitly told otherwise, the response I received was shockingly dismissive and condescending: "It doesn't matter," followed by, "You owe this amount, and we don't negotiate." No one should be treated this way, especially when they're already dealing with health concerns. The lack of accountability, compassion, and professionalism was incredibly disappointing. Be sure to verify everything yourself before receiving care--I felt this was a classic bait-and-switch experience.

I would be very cautious coming here. I suffered a very scary health concern and went to the ER in…read moreMarch. They referred me here. Dr. Foley did not feel that me losing my ability to see, hear, or move my body temporarily warranted an urgent referral. When I asked if they would please document in my chart that they didn't feel this was urgent, they decided update my referral to urgent and ended care with me. So you're not allowed to tell providers here that you don't feel cared about. THEY TRULY DON'T CARE ABOUT YOU as a human being here.

I have always had wonderful care at this clinic. The front office staff check your in promptly and…read moreeach PCP I've seen are very attentive and caring. I needed to change PCP's and it was done quickly and without hassle. Dr. Steele was wonderful with my mother in law through her dementia and ultimate placement in dementia care facility. Don't under appreciate the Nurse Practitioners and Physician Assistants either. They are knowledgeable and experienced to give you the best care. Thank you for your hard work. Dumler, Steele, Paul, Sen, Roddy, Puterbaugh

This is my first time at the Kaiser Permanente Salmon Creek clinic. Wow! This was a wonderful…read moremedical environment. It was almost like a one stop shop for all of your medical and optical needs. The place is super clean high-tech and very efficient. It really changed the experience in going to see a medical professional. Wait time was minimal and the doctors were thorough. Thank you, Kaiser Permanente for such a wonderful Clinic.

My midwives have been great but there is one medical assistant that I've had the misfortune of…read moregetting stuck with almost every time who baffles me. I genuinely don't know how she passed schooling to become a med assistant. She's curt, doesn't have great bedside manner, and consistently messes up scheduling. She can't properly read the prenatal vitamins I'm taking (doesn't know what choline is...). Even one of my midwives mentioned that she knows the MA is not good about scheduling, which is really important in late 3rd trimester. It concerns me and I'm surprised my blood pressure isn't higher when I encounter her. I really wish there were other assistants available; I had a different one at one appointment who was wonderful and haven't seen her again.

Had the absolute worst experience ever. I went back to get test results from some blood work they…read moredid. First, the "receptionist" read my results to me in the lobby. Second, when I asked for a printout to take to my PCP, he got annoyed. Then when I had questions about the results and what was included as recommendations, he said "you need to find thst out on your own. Thats what adults do. Thats what being an adult is about." I literally was doing just that. Asking questions about my medical diagnosis and his response was "go find that out." Seriously? I could not believe how rude he was. Oh. And the reason I had to go in was because they were calling the wrong number. BUT they were able to text me reminders about my place in line? WTF?

Last summer I went into this location with my son to get Covid tested due to symptoms we were both…read morehaving on a cash basis. I kept getting billed for additional amounts after the hundreds of dollars that I already gave them for the "free" Covid testing. Even though my son and I were treated by the same provider during the same visit, the PA who saw me coded MY visit as treating me for nausea. Yes, nausea was one of my symptoms and I did take him up on his offer for a prescription to help alleviate it. I explained this to the billing department who said they would investigate. I received a letter this week that "after a thorough review" they have determined that "it was billed correctly and no adjustment will be made". I'm not sure how much they get reimbursed by the government for Covid testing, but I am willing to bet that it is far less than what they are trying to get from me. What a bunch of amoral thieves taking advantage of people like that. No sane person would come to that determination after seeing that not only did I get tested for Covid, but so did my son during that visit. I made it perfectly clear when I checked in and first spoke with the PA that I was there for Covid testing. Therefore, the only logical explanation to why they are coding is as treating me for nausea instead of Covid testing is the bottom line. It's practices like this that make people not go in, thus potentially spreading Covid. Shame on you

Maliheh Razavi is one of if not the worst medical professionals I have ever had the displeasure of…read moredealing with. A simple visit to get a DOT form signed turned into her suggesting a variety of medications that I didn't ask for, and accusing me of "forcing" her to sign the form. She also claimed she needed to collect "data" on my medications that I have been taking over a year without incident in order to proceed filling my medications, while actively trying to change my prescriptions. If you want a medical provider who will waste your fucking time, and talk to you like you're an idiot, go see her. I've never walked out of a doctor's office mid-appointment. This was a first.

Went in for my wife's tongue. Doctor barely looked at it (5 minutes time elapsed) Then took a blood…read moresample. (another 5 minutes or so) Cost for doctor: $506 Cost for test: $100 Here is the bad part, so they call with the results of the blood test, was all negative. Total time of the call less then 2 minutes. Nothing was talked about, all they said was the test was negative. TOTAL COST: $250!!!!! So I called them back and said: "Do you usually charge when relaying test results?" They said: "No we don't charge for that" So I asked why did I get charged and they said they didn't know and would call me back and remove it. They never called back and when I called them they acted like they didn't know anything. This place has horrible service and will over charge you. DO NOT GO HERE! Beware!!

This is the worst clinic I've come across. I have temporary insurance that sea mar accepts. I went…read morein to get my blood drawn that needed to be reviewed as soon as possible. I was told I would get my test results once they open on Monday, I called to see what my results were and they told they would call me back, I keep anxiously waiting and not getting a call back. The lady at the front desk has extreme attitude whenever I would call in. Also when you schedule your appointment for a certain time bring yourself some snacks, books, movies etc while you wait over an hour to get seen. I decided to give them a call one more time before the close and the front desk person transferred me to a nurse they discussed my results and stated that she called me today, which never happened. I don't recall seeing a missed call from them. I'd rather wait a month to go back to my actual clinic.

Best women's health clinic. I feel I've had the best care here. Dr. Kuebinick is my doctor and is…read morevery professional and caring.

After much thought, I decided to cancel my follow-up appointment. Dr. Hayes made inappropriate…read morecomments about my insurance and medical history that I just can't ignore. He barely examined me, did not let me answer any of his questions as he kept interrupting and talking over me, he didn't go over my X-rays with me, and he never asked about my previous foot surgeries or watch me walk in my current braces. I left feeling berated, ashamed, and unheard. Will never go back and would never recommend him to anyone.

By far, Dr. Hayes is the best podiatrist in the area. I went to a few other doctors for my plantar…read morefasciitis and they didn't want to treat the underlying cause, they just wanted to do physical therapy and charge a lot of money. Dr. Hayes took the time to explain the condition to me and give me options. I am now pain free and owe Dr. Hayes a huge Thank You!!!

I have had Urgent Med Center (in Salmon Creek) as my primary care clinic for about 5+ years now…read more.. I now live in Oregon and still travel to Washington to be seen by this clinic. During this Pandemic, me moving, my insurance changing, and a brand new baby...doctor appointments seemed quite stressful! However, UMC has been a relief through it all, with friendly and personable staff & doctors. They are always quick to answer any questions I may have. I appreciate everyone at Urgent Medical Center!

Always did a good job. I had an appointment, didn't have to wait long…read more Had no problems grate job.