I made a reservation for class via website & received a text message stating my calendar request had been received & we were added to the class. After receiving confirmation, I sent a text to the phone number on website asking a few questions so we would be prepared. Approximately 2 hours before class was to begin, I received a reply to my text telling me the class was full & I'd have to select a different date. I questioned why the website would allow a reservation when the class was full, she responded with "it's an automatic calendar & it doesn't know when she marks the class as full." I told her it was poor business practice to use a tool she KNEW didn't work & that I had been warned by others about this. She became incredibly offensive! She stated she NEVER had a bad review. I told her my warnings/reviews were by word of mouth and again she said, "I doubt this as I only receive compliments." (ummm see previous review!)
She resorted to name calling when all I did was question why I would be allowed to schedule a reservation, even receive confirmation that we were registered, and provide my negative feedback over my personal experience while sharing with her that I had been warned about using this company. I was straight forward with my feedback. I told her as a business owner I would want BOTH positive & negative feedback so I could grow & improve my business when needed. When I told her I would be sharing my experience by writing a review (so I could help someone else avoid this mistake) she accused me of threatening her. I fail to see how I could "threaten" her by simply advising I would be writing a review??? I wonder if she made the same accusations against the person who wrote the previous review?
I had read the previous review from 8 months ago stating the website was difficult to use to schedule an appointment and I still chose to schedule an appointment via the website as it is easier for me. I would have thought after 8 months, this problem would be corrected! I was told we were "removed" from the class because she didn't have enough canvasses. After sharing my negative feedback, she offered us the option to keep reservation & use a canvas 1/2 the size of the regular canvas while still charging full price. What a bargain that offer was, ha! Between the lack of interest in updating the website & not having the proper supplies NEEDED, leads me to believe she has no concern about customer experience. This is merely my opinion.
After my interaction with the owner I would NEVER conduct business with her. Again, this was my personal experience & felt it needed to be shared to help others avoid the same situation. I would like to point out that there are a LOT of these classes offered throughout the city and I highly recommend using a different company, one who cares about their customers. I hope this review will help others avoid this same terrible experience. read more