Seek an alternative to United Granite and avoid hate and discontent in the future!…read more I'll try to keep offer you an abridged and more detailed review, depending on what kind of reader you are. Contributors who get too emotional and write long rants about a business or service are generally dismissed. Plus, if you're lazy, like me, you won't read anything that's too long. The most important takeaway is that I'm presenting facts, not opinions. So, I highly suggest that if you are in need of natural/stone materials (marble and granite), you read this review and consider avoiding United Granite. I've had nothing but trouble with United Granite from the jump. For those who are impatient, lack the time to read a long review, or haven't taken their Adderall, here's the short version. - Customer Service: Poor (UG doesn't stand by their work, doesn't stand by their products/materials, and repeatedly told me why they couldn't correct the problems I was having with my new granite surround while continually reminding me that I was lucky to get the purchase price I received for this particular type of granite because the price per square foot increased since the original purchase date. What are those problems? Two cracks. One upon installation, which they did a reasonable job collecting, and the second, appearing for no discernible reason at all over the holidays. Strangely, this second crack was in the flat horizontal cross-piece of granite at the top of the surround. When I contacted UG about this, they said there was nothing they were willing to do, and essentially refused to send anyone out to even take a look at the issue and try to correct it) - Tech/Installer Proficiency: Below Avg (template technician was totally lost and the installers made excuses as to why they couldn't or wouldn't do things that I've since learned are simple and rudimentary for a fireplace surround installation. And oh, yeah - they cracked a piece of granite while installing it) - Quality of Installation: Poor (installer cracked the floor slab in front of the hearth on day one. UG had to dispatch yet another technician to fill the crack and re-polish the slab. Of everyone I dealt with, this particular technician seemed to be the only one who really knew what he was doing, and his work was satisfactory) - Quality of Materials/Products: Poor (most of the detail about my issues with the granite are above, but how ridiculous is it that they offer granite that is so flimsy that it cracks upon installation, and cracks again for absolutely no apparent reason at all? What's more, why would UG increase the price of granite that is so fragile that it can't even support itself when affixed to a wall? I have since learned that the reason the price went up was more for UG's convenience than because of the actual 'high quality' of the granite. One of their customer reps disclosed to me that this particular type of granite was a real pain to deal with because it was so fragile. OK, well then why is UG even offering it to customers, and why did they increase the price by nearly 50%?) Bottom line - look elsewhere for your granite Bottom line: Consumers should avoid purchasing materials or paying for services provided by United Granite. Failing to do so would be a frustrating and costly mistake easily avoided by seeking more dependable and reputable alternatives for their granite and tile needs. They're not the only game in town, and as I mentioned above, spending a few more dollars per square foot will help you avoid a lot of hate and discontent in the future.

Professional and personal support as you go from picking out your granite to finish coread more

They arrived on time and did an outstanding job with the installation. They were very professional,…read moreexplained what they were doing , how to clean and maintain the granite countertop. We are very pleased with the whole experience. I highly recommend them.

We got both our kitchen and bathroom remodeled through Faris. It was a wonderful experience working…read morewith him. The attention to detail and excellent work ethic is what stands out for me. I would not hesitate to recommend The Countertop Guy to anyone that is looking for a good quality and value. Appreciate everything he and his team has done for us.

When we bought a new fixer upper home, we were referred to CityRock for new quartz countertops. The…read morewhole experience was so great. From viewing the showroom with really helpful and nice staff to installation, I couldn't be happier. The countertops were a bit pricey but they were upfront with all costs and to be honest, they are so beautiful and worth every penny. Big thanks to all your hard work, especially to Allyson R. and Emily M. who I worked a lot with.

I sent in an email asking if we should make an appointment, the response I got was " Yes, that…read morewould be an excellent option. We can review available stock options and, if sizing permits, also consider any suitable remnants. When were you thinking of scheduling this?" I told him Saturday at 11am would be ok and he confirmed. Then Saturday 1/10 we get to the showroom and we were told the remnant warehouse is closed on the weekends. POOR communication and it almost seemed like since he was busy with someone else when we came in our small project wasn't even worth his time.

Chose MU for a med/large quartz countertop/backsplash job on our kitchen reno. Two other local…read morestone installers were rude or didn't get back promptly. People on phone site were friendly and helpful, plenty of stones to choose from in a variety of patterns and colors. There was some confusion over whether an item marked "sold" actually was (spoiler alert: it wasn't) so make sure to ask if you like a particular one even if it's marked (especially given the stone deliveries come infrequently). Brian and the installer crew were punctual, friendly, careful and meticulous (as was the initial measurement and selection of stone sections for the parts of the kitchen for best effect). Clearly these guys knew what they were doing, and it showed. That said we are a detail-oriented house and noticed (over time) some small issues (a small seam that needed some revision as well as a stain left by a silicone drain mat (advice: don't use them if you have white stone)). Suffice to say Brian returned three times, listened, was friendly and made the needed changes. The company really stands behind their work which is both rare and very appreciated. Our sincere thanks to Brian and the team at BU--we are very happy with our countertops and backsplashes and have received many positive comments on both the materials and workmanship. We highly recommend them for your countertop needs.

My project did not go well. The kitchen redo was good, or so I thought, but after a few years wood…read moreon a cabinet started to peal. I called the company and was told the cabinet only had a year warranty. I tried to contact them several times about the issue, and I was ghosted. During the installation, the workers damaged my kitchen flooring. Again, I complained, but they did nothing about it.

This was the smoothest experience we've ever had getting new countertops. Carolina Countertops…read moreupgraded our dark, 20-year-old kitchen countertops and island, backsplash, stovetop, sink and faucet, and they did our powder room countertop, sink and faucet installation. We even had a bit of a difficult kitchen because they had to remove old granite on a number of walls. We reached out to Carolina Countertops the first week of December with the long-shot aspiration of upgrading our kitchen before Christmas. Josh was quick to respond, and by that Friday he was consulting with us at our house. Even with a snowstorm that weekend, he was able to meet us at the showroom the following Tuesday to pick our stone. One week later, the countertops were completely installed! The plumber was out that same day, then the backsplash was installed the following two days. From the time we reached out to Carolina Countertops to the final installation, the whole process took fewer than three weeks. And again, there was a snowstorm in the middle :) On top of that, Josh was a complete joy to work with. He was consultative, actually listened to our requests, and he offered up good suggestions when we got stuck. Nothing seemed like a problem for him, and in the end he proved his team's competence by expertly working through every hurdle that came their way. We can't recommend Carolina Countertops enough. Our friends and family have been thrilled with our new kitchen and powder room, and we were excited to have them completely done with a few days to spare before the holidays.

We just had Josh and his fabulous team redo our kitchen this past month with beautiful quartz…read morecountertops, subway tile backsplash & new sink!! We are so happy and highly recommend Josh & his team!! He's professional, reliable, honest and does great work for a competitive price!!

I worked with Jessica on my project, and was nothing but pleased. The pricing I was quoted was…read moresubstantially less than other installers in the area. That allowed me to modify my project slightly. I highly recommend UrbanSource!

Job number two went just fine, a couple of hiccups but Kevin took care of all. These people are…read morevery easy to work with, they are the benchmark for remodeling and upgrading projects. I did all the plumbing re connections in bathrooms and kitchen and the house looks like a million dollar house. In the showroom Penny and Rey do everything in their hands to please the customer. Job number three coming up soon and we expect same results, on this next one I will do all the demolition and plumbing re connection as well and they will install the countertops and make one more trip to measure the distance between the tile and the stone. Being newbies it took us some time to chose colors but at the end of the day we are very pleased with the one we selected. Penny has a lot of patience and that helps a lot

From beginning to end working with NC Countertops was a pleasure! They were very responsive to our…read moreinitial inquiry so we were able to get moving quickly on our project. Their showroom in Henderson had many options to choose from. Maribel met us on a weekend (non-business hours) and was very knowledgeable and made our kitchen countertop reno easy. The templating was scheduled quickly and done expertly by Nils using a laser. On installation day Moses and Junior were very professional and did a beautiful job with the demo and installation - cleaning up the work area and wiping down the newly installed quartz countertops thoroughly before leaving. We were also provided with recommendations for caring for our new countertops. NC Countertops was highly recommended to us by good friends and we could not be more pleased with our new kitchen!

Warning: do not use this company. There are so many other companies in the area you can use and the…read moreones we spoke to to tell our experience here were shocked so my guess is it wouldn't happen with them. The one star is bc they did technically install half the of the job they said they would. Half of the job was left incomplete and the company has become unresponsive. Our house was left an absolute mess from the installer. They in now way clean up after their work. My appointment was scheduled the then rescheduled. No one showed up on install day. I had to follow up and ask where they were only to be told they would be there the next day. That is where they competed a pretty poor job of half the services. They also lie to their customers. They say their peoples truck broke down etc and I believed it. Only to accidentally get a text meant for another clients saying the truck was broken down and they would be late. All while the truck was at my house, working fine, just not completing a job in full. This company has done nothing to make things right for my family. They have ghosted us taking our money and leaving us high and dry. Their communication is a 1 at best. This is the only company out of an entire house renovation I would NOT use again. Run. They WILL take your money, time, sanity and leave your house unlivable.

They did a awesome job, Price was unbelievable Thousands $$$ cheaper than other estimates. I…read morerecommend TC countertops give them a first you want be disappointed. JEFFREY LUCAS...

From the owner: TC Countertop is a leader in the installation and manufacturing of granite, quartz, and marble. read more