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    A Place for Mom

    5.0 (1 review)
    Open 8:00 am - 8:30 pm

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    1 year ago

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    Cypress Village

    Cypress Village

    3.2(19 reviews)
    20.9 kmSouthside

    Starting with Charlie Farrell, Retirement Counsellor, and then Ty Morgan, Executive Director, you…read morecouldn't find a more welcoming introduction. My dog Gracie also loved the welcome: tail wagging! So we'e moving in about 6 weeks!

    My family members and I generally find that most facilities have their strengths, but…read moreunfortunately, our experience with Cypress Village left us disappointed due to a couple of major issues during my sister's stay. She is diabetic and spent about a month there, but encountered two troubling situations. The first incident involved her request for snacks and water, which she needs to help maintain her blood sugar levels. When she politely asked a staff member for assistance, she was told the cafeteria was closed and was refused a second time when she asked again. It wasn't until the issue was escalated to management that she was finally provided with what she needed. This delay could have been dangerous for her health. The second issue was even more concerning. On August 6th or 7th, my sister noticed that $50 and a bottle of perfume were missing from her bathroom. She attempted to report the theft to the administration team (Melissa and Joy), but received no meaningful response. Instead of support or investigation, the situation was brushed off, and she was even made to feel as though she might not have had the items to begin with. At no point did anyone take accountability or offer reassurance. We expected a supportive and professional environment with strong management, but what we encountered was poor customer service and a lack of responsibility. I sincerely hope Cypress Village takes this feedback seriously and makes improvements to ensure future residents and families do not experience the same issues. I am going to try to make a grievance and I will pursue this issueto

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    A Place for Mom - assistedliving - Updated June 2026

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