My mother passed in the McGraw Center for Caring and had a wonderful experience. Even though she…read moreknew she was passing, it was the place she wanted to be. She thought her room was beautiful and that it felt like home. I liked that it was a dedicated facility, not a hospice floor in a larger hospital. She liked touring the pathways and looking at the plants and flowers as we pushed her in her wheel chair. The staff is very caring and went out of their way to ensure we and my mother were supported. I was able to work out of a private meeting room to take business calls and attend meetings while there. After a direct conversation, the kitchen was very accommodating to her unique dietary requests. Highly recommend this facility.

Community Hospice McGraw is such a caring and compassionate place. The nurses, CNA's and the Social…read moreWorker Shannon is wonderful and very sensitive and perceptive. We were blessed to have this resource. God bless!

I brought Community Hospice onboard, while my 97-year-old dad was in a nursing home with terminal…read morecancer. I wanted to have them available for additional support and pain management, to ensure his comfort. The outpatient staff was amazing. I had numerous problems with the nursing home following their own protocol, rather than the specific hospice orders they should have been following, especially regarding pain management. It was very upsetting. Three times, during the last week of my Dad 's life, a hospice nurse had to come out (after hours) to school the staff at Regents how to follow hospice orders (and we were still having issues). Finally Chris came out and he was absolutely wonderful. He was so compassionate and attentive to our needs. He made calls and advocated for my dad to be admitted to one of Community's inpatient facilities (SV on Belfort). This was truly a Godsend. Because of his going above and beyond, late into the night, he was able to obtain orders to have my father admitted. It was almost midnight, when he was transferred to the SV location, but I felt total peace for the first time in weeks, when I entered the 5W Hospice wing. My father wasn't there long, but died pain free and with dignity, giving me tremendous relief and comfort, during his final journey home. My gratitude to the entire staff at Community Hospice, for all they did to support me and my father, but especially to Chris for being a literal angel when we were in desperate need of one.

My 90 year old Mom had a terminal illness that she was not seeking curative treatment. She wanted…read moreto be put in the Hospice program and do end of life care at her home. The intake nurses were fabulous getting her transferred from the rehabilitation center to her home was smooth transition. Hospice brought equipment out the same day we brought her home. However, what was briefly explained to us pertaining to her home care such as towards the end of life she can either go to the Bailey center or she would have 24/7 care in her last days. We come to find out that wasn't true. There was certain stipulations which was not conveyed to us. Also, the process of the end of life care was not clearly discussed with us either. my mother got into the program on a Friday and then nine days later she passed away. She had suffered days before her passing! They switched up her pain meds to different medicine and the dosing was not equivalent to the prior meds she was taking. Therefore, she was in a lot of pain for a good 48 hours until we got the dosing correct. I called the nurses hotline with questions and concerns. They were very helpful but when it came to my mother's last day of living, I had to beg for them to send out a nurse. It took a two hours and 45 minutes and three phone calls before a nurse got out to see my Mom. The nurses that were on call were very educational and very empathy and compassion towards the primary caretakers and My Mom! Our CNA was fantastic and compassionate. Our regular team nurse, Cheryl , not so much! My mom has passed away this past Sunday the 30th, I have yet to receive a phone call from Hospice . And I'm her primary contact however, they contact the secondary caretaker to pick up the equipment the next day. So needless to say our experience with the Community Hospice and palliative care once we got my Mom home wasn't good!

My Mom was on this service with Team 209! I could not ask for a better team. My mom had a CNA come…read moreevery day and my mom loved her dearly! As for he RN she would keep me updated on my mom's care and treatment every time she would see her because I was working also during this time. I loved this service because it was the same people every time nobody different like it is with home health. As for the Chaplin service it was wonderful and more than I expected. My mom was on this service for over four months. She is no longer with us but what time we had we made the best of it and the people that surrounded my mom from Vitas Hospice were wonderful and I could not have ask for a better team than 209!!! I loved each and everyone of you and you are blessed to be able to do for patients like you do! Thank you all for a wonderful journey that you went thur with our our Mom! Thanks, Shella B

Vitas hospice. No communication whatsoever. A Vitas nurse went to visit the 87yo gentleman I watch…read more She decided EMS needed to be called and he sent to the hospital. SHE DIDNT CALL ME TO TELL ME. I had to find out late the next day ONLY because a family friend went to go visit him at his assisted living apartment to find he wasn't there. The communication is AWFUL. The only reason I chose Vitas for him was because I was under the impression and it was "sold" to me like they worked together with COMMUNITY HOSPICE, the nonprofit. I would think twice about going w Vitas. The care given was fine but with my experience caregiving, I have worked w COMMUNITY HOSPICE and they know what they're doing MUCH better than Vitas. Highly disappointed in Vitas.

I love this facility. After several places I help find for my mother in a 6 month time frame…read more Once I contacted them I felt this would be the right place. My mom was in rehab and I begin looking for smith place for her to go after her discharge. I called and Danny the son's owner went to the rehab the same day to visit my mother to see if she was a good fit for the assisted living in their facility. She was being discharged and again he went to to do a final assessment and we both agree that this was a good fit. She has been there for about 4 months now and loves the place. They are taking great care of her and she is very happy.

This facility is more than an assisted living. Ft Caroline Garden is fully of people who truly care…read morefor its residents. My Mom lived in Ft Caroline Garden before she passed away abs my Dad has lived there for seven years. This group of people including Alex and Mimi cannot be replaced by anyone. They treat my Dad as if he is family. The level of care is above and beyond. From medication to Dr visits, they take care of everything. While doing this for all the residents, they take time to listen and treat people with love and respect. Truly blessed to have this group of professionals watching out for my Dad!

My mother was in a skilled nursing facility under palliative care and the option was made available…read moreto have Community Hospice care workers come in and assist with her care. She would stay in the facility, but Doctors, RNs, LPNs,Social Workers, and Chaplains would all come into the facility to see her and provide extra care. This was covered by her insurance so I did not see any down side to this. In fact, it turned out to be one of the best decisions I could have made. My mother lived for about another month and the care and communication from the Community Hospice personnel was top notch; they were all so helpful and considerate. These are truly caring people to assist with your loved ones. All were so helpful and nice but a few special words of praise for Shantrel (RN), Debbie (Social Services), and Grant (Chaplain). Thanks, Mike

I thought Hospice and Pallative Care was good until now. My mom, 81 years old, has Alzheimer's…read more She lives with me. I hired Community because I needed some relief. Below are the reasons for the 1 star review. I would give them a 0 if I could. 1) Emergency call one night because a rash was caused by the non rinse body wash they gave. Nurse came from St Augustine, said "I have a bad back and I am not going to work this hard. Next time you will have to wait for someone from Jacksonville or Orange Park." Nurse stated no problems with the wash before. 2) Another Emergency call to hotline. Swollen ankles, can't walk. Nurse called with ETA from Orange Park - 1.5 hours. She showed 3 hours later. RN: Sorry. 3) Person they sent to help with bathing tracked mud throughout my home. When I told her that she had mud on her shoes she didn't take them off. I asked her to take them off. She said, "well as long as you don't mind me not having shoes on." I cleaned up the mess she made and she never helped me. 4) RN came to get help get Mom on Community's unit at Baptist South for Respite care. Tested negative for Covid that day. Asked me why didn't I speak with the Social worker first? I explained to her that I had never spoken with or seen mom's social worker. The Sw that came for the 1st visit wasn't her SW. Then I found out that she had gone to a locked unit to visit my mother without notifying me first. 5) RN told me to not take anything with me to Baptist South for Respite care. "they have everything you need. You will need to feed her prior to going because dinner will be over." I took her items anyway and I did feed her. I have a video of her in the room when we arrived laughing, walking around, and talking to me. Baptist South Nurse came into the room and said, "I see you brought some of her things." Me: "Yes, I am sorry if it is against the rules. Also, I have fed her." Nurse: "Who told you that?" We welcome her belongings. This is her room. We have her dinner tray if she is still hungry." Me: "I see you have the no rinse wash. She is allergic to it." RN: We have had a lot of people have reactions to it." RN: "why is she here?" Me: "Respite care. I think she has a UTI and she is scratching a lot." RN: "ok well we will treat both of those and cut her fingernails. She will have the right meds when she leaves here." The next day I showed up in the afternoon to bring her robe, thinking she would be walking around and need it. A new nurse was in her room and the room was completely dark. My mother had a round red mark on her cheek. Me: "What happened to my mom's face?" RN: "She's been sleeping on that side." Me: "for how long?" RN: "Since you dropped her off." Me: "what did she eat today? Drink?" RN: "She's had nothing since you dropped her off." Me: "What about treating her for the UTI and scratching?" RN: "There was nothing in report about any of that." Me: "What did you give her?" RN: Morphine, Haldol and Seroquel." Me: " You do realize that she is in here for Pallative care and not end of life?" RN: "let me read the notes." I was able to wake my mom up by using cold water. I gave her food and drinks. The next day I went to get her out (she was supposed to stay 5 days). She was knocked out again. Once again cold water woke her up. I called the RN and told them I was taking her home. She couldn't walk and was talking gibberish. I fed her and let her nap. She then tested positive for COVID. I revoked the contract with community. When she was in the hospital for COVID I received a call from them asking for a second chance which I replied, Never. You almost killed her.

If you are lost in the world of senior living or care, needing to find help right away for mom or…read moredad, look no further. Michael and his team are extremely knowledgeable on what the best options will be, and will guide you from begining to end until a confident decision has been made.

So happy I met Michael Saffy and Silverlink Consulting. Extremely compassionate, professional and…read moreknowledgeable. They were an amazing asset with my in-laws had questions about what they should do after an accident and needed options/pricing. If you need options for your parents or grandparents please call Silverlink first. I wasted so much time trying to research on my own, and got better pricing and access to places/services I didn't know existed by using Silverlink. They are truly a one-stop-shop for everything we needed.

My sister is at home with very poor care from this hospice and their nurse, chelsey. She is very…read moreunprofessional telling family she is too busy to help them or answer questions. She lies about when she will visit and barely checks the patient. I am a retired oncology nurse and am very disappointed in this hospice. The director also only gives lip service and not very good at that. I am not in the state so I only can give moral support to my family who are extremely upset at the lack of professionalism and help they have received. No one has given the family instruction in body mechanics , proper information on her meds, and no apology for the lack of any of the above. I was a home care nurse for years and never told my families I did not have time for them. Proper education is very important to aid families feel they are doing their best to take care of their loved one. debbie d RN ONC

Our experience with Haven Hospice Center-Orange Park was deeply disappointing, especially due to…read morethe behavior of the night shift nurse. From the moment she arrived, it was clear she lacked compassion and professionalism. She would administer medications with no effort to speak to the patient or family, often moving through the process as if it were a chore. When we had questions, she acted visibly annoyed, making us feel as though we were a burden. Her demeanor was cold, and she walked around with a sour expression, never offering a reassuring word or a simple smile during such a challenging time for our family. The lack of empathy was disheartening and unacceptable, especially in a hospice setting where care and kindness should be a priority. My hope is that the hospice center takes this feedback seriously and addresses the behavior of their staff to ensure no other family has to endure such treatment during an already difficult time. Families in these situations deserve support, compassion, and understanding--not rudeness and indifference. Havrn responded to my Google review calling the patient their "customer." just like the night nurse, showing zero empathy.

What a fabulous local resource we have here in PVB/Jacksonville. The staff is so caring and…read moredelightful to speak with that I feel like I am talking to family. It's some comforting knowing that their are still companies out there like this to help families when they need home health.

From the owner: Saint Michael's Home Care goes to great lengths to ensure our caregivers exceed the standard for…read morecompassion, communication, punctuality and professionalism. We wouldn't hire anyone not fit to take care of our own mother.

The staff at Comfort Keepers Jacksonville FL provide professional, caring, and reliable service. I…read morewould recommend them to anyone who needs assistance in the home, even for just a few hours a week!

From the owner: Comfort Keepers of Jacksonville, FL's mission is to improve the lives of elderly as well as help…read moretheir families through localized services such as: housekeeping/homemaker, personal care, transportation, medication reminders, end of life care, respite care