After having a loved one at this facility for 2 years, I made the decision to move her to a more…read moreprivate facility to get more personalized care. I also made the move because I had zero confidence in the current administrator and his ability to keep the needs of my loved one. In the short time he has been in place, I have seen morale go down, resident families complain and complaints filed. In my opinion this person is misplaced and not qualified for this position. I voiced my concerns to the ownership group, it's up to them how to address them. In my dealings with the administrator, I found him to be rude, arrogant and condescending. He does not interact with family members, rarely interacts with resident and his follow up is horrendous. He will give you all the right buzz words and corporate talking point, but does nothing to back them up. I would not recommend, at this time, placing a loved one in this facility.

I can't say enough good things about Hearthside Manor. Nine months ago, when we could no longer…read morecare for my mom in our home, Hearthside truly became her new home. Because of its size and the small staff-to-resident ratio, Hearthside Manor provides an intimate, homelike setting with generous amounts of individual attention from the caregivers and communication based on a resident's current needs. When my mother moved in, the staff and caregivers worked together to understand what would make her comfortable in her new surroundings, physically, emotionally, and socially, and input from the family in this process was sought out and valued. When she returned to Hearthside from a recent hospital stay, everyone had to work through that process once again--but they did, and she has settled back in to a little different routine. There's no one-size-fits-all agenda at Hearthside--each person is treated with individual consideration and respect. While there is a routine in place which creates order and calm, there is also flexibility for individual needs and tastes. For example, those with dementia often don't have typical sleeping patterns, and while this can disrupt the average household, it is graciously accommodated in this setting. One of the caregivers often will simply sit on the couch with a wakeful resident after everyone else is in bed and share a cup of hot chocolate and stories until sleep comes. The confusion and emotions that surface from time to time are always met with reassurance and kindness. Family and friends are encouraged to stop in at any time and are made to feel at home with their loved one and the "family" that is made up of all the residents and staff. There's always a story to tell--what's been going on and how the family member has been doing since you were there last--and there's lots of laughter! It's so heartwarming to watch the genuinely gentle care from the staff as well as interactions that occur between the residents from time to time. I never walk out the front door without a smile on my face and a grateful heart for the people who make this a wonderful home for my mom! Hearthside is always clean, the food is good and nourishing and creatively prepared, the grounds and building are well cared for, the facility is safe and secure, the staff are happy and get along well with one another and the residents--it's a wonderful place!

My wife and I are 92 years old. Last July we determined it was time to go into senior living but…read morestill live independently. There was no doubt that Merrill Gardens offered exactly what we needed. While our living is totally independent, We have care available whenever we need it. The people are fabulous. We found immediate friendship in every aspect. The employees and the residents made us feel right at home. The dining room is unbelievable. We can select from a large menu. We can eat anytime of the day we choose. The food is of the highest quality. On the main floor is a large living room where we all gather for events. Entertainment is provided often. And it is entertainment of the highest quality. We were extremely apprehensive last July before we made the move. But the apprehension is totally gone. We love this place. We are truly at home.

I went to check this place out for my mom and was very impressed. It is clean and friendly. It had…read morebeen recommended to me by a real estate agent, whose husband is a fireman and knows all the different facilities around. She told me that he had seen them under duress and the Staff still responds very well.

"Don't judge a book by its cover."…read more GenCare at Point Ruston is a beautiful facility, and has a very good marketing strategy. Where they fall very, very short is in their ability to care for the residents that need progressive care. We looked at numerous assisted living properties and were convinced Gencare was the right choice. The marketing director and executive director convinced us that as our 89 year old father's needs advanced, they were fully qualified to care for him; from assisted living to memory care, all the way to end of life care. The reality is they could not care for his needs beyond independent status. There were numerous missteps and outright untruths during our dad's six months at the facility. Medication confusion, neglect, and food safety were just some of issues. We live local and often said to each other, "what is happening to the residents who don't have family here?" Gencare is a great place if your loved one is independent, active and able to advocate for themselves. If there are any care needs beyond having meals prepared, this is not the right place. The 5 star reviews are misleading. There has been a top down leadership change, and the facility went from 12 residents to approximately 134 from March 2022 to now. They opened just before COVID and were locked down with their original 12 and clearly not prepared for assisted living reality when they opened up. Our opinion is they do not have the qualified staff in place to care for the geriatric needs as their residents age. Be very sure what you are expecting if you are looking for assisted living. We would definitely not choose GenCare at Ruston again.

Connie B's review is spot-on. If you have a loved one in PEAK (their memory-care facility) you will…read moreneed to advocate for them constantly. The facility is understaffed, and the turnover rate is about what you'd see at a fast-food restaurant. There are some pluses. It's a beautiful facility just steps from a waterfront walking/biking trail. The day-to-day staff on the floor is very friendly and caring. On the other hand, the wellness team is understaffed and not allowed to do much other than distribute medication. One wellness worker checked on my relative when she was sick and told me I had to take them to a clinic to get care. I asked where the nearest clinic was, and she didn't know. I pulled out my phone to discover that there was one about 800 feet away. How does a person in charge of elderly health care not know there's a clinic a block away from their facility? Later, I had to badger her to call a doc who hadn't returned her call. When she grudgingly (rudely) did, it turns out that her first call went to a wrong number. Just incompetent. The default medical option for anything the staff can't handle (most issues, unfortunately) is an ambulance trip to the ER.

My grandfather was a resident in the dementia unit downstairs for 4+ years. Sure, the building is…read morebeautiful, the staff seems caring, and the food is much better than most facilities. I have worked in various facilities, specifically with dementia/Alzheimer's residents and despite the beauty of this building inside and out, the care is horrendous. It is the same exact care that you can get at any facility. Of all of the times I visited, there were always new staff members that had NO idea how to properly care for my grandfather. I spent hours going in to the facility only to care for my own grandfather rather than spending the time to visit with him and cherish those moments. I spent my time reminding the staff of the issues with his care and what they WEREN'T doing. He spent $10,000 a month to live there and in all honestly I could have taken better care of him myself without him spending $10,000 a month. His valuables were lost within the first year of him living there. He died with nothing on the walls of his room, staring into the ceiling with no one by his side. I am very disappointed in his care at this facility and do not recommend spending that amount of money because I can assure you that the money is NOT going towards those residents. Those residents spend their days staring at a TV all day with no one-on-one interaction. The nursing staff does not recommend PT or OT to help assist these residents to live a healthier/active lifestyle. My grandfather was put into a chair and thats where he ended up the rest of his days being there. The nursing staff lies to you and tells you that they are doing the proper care needed and I caught them in the act of lying. I had to remind them to donn his boots because he ended up with a nasty heel wound that the facility NEVER healed (still there when he passed away). He was chair/bed ridden and they couldn't even remember to donn his boots which is VERY important to avoid skin breakdown. I had to clean his mouth out and wash his face. I had to massage his legs because they would turn black/blue from being immobile and the staff wouldn't do it otherwise, even when asked. I had to ask them to reposition him in bed to avoid pressure sores and skin breakdown. I even asked them to give him a bath because he had a bad odor to him. To me, this is not good care. This facility needs to re-evaluate where all of that money is going and start doing their job. It is heartbreaking to go visit a loved one that suffers from a terrible disease only to find out the people that take care of him don't actually care about him, they care about their paycheck and when their time comes to go home. The staff was never attentive when we would visit. The CEO of the company only cares about opening more facilities across the state so he can make more money. We had several complaints throughout our time there and never once was apologized to or even considered for our feelings. I understand taking care of dementia residents is not easy, I can personally say it's one of the hardest things I've done but I have never turned a cheek on my residents and always did everything I could to care for them as a human being. The staff needs to put themselves in the residents shoes and care for them as they would like to be cared for. Karma will come around for those that look the other way. I recommend you think about the significant amount of money you will put into this company/facility and the type of care that truly happens behind closed doors. Think about how your loved one feels. This place is no different than the rest.

My mother spent the last five months of her life at Weatherly Inn. I was amazed how kind and…read moreloving the staff were towards her. Every shift, every employee of all positions were wonderful and thoughtful, conscientious and caring. I recommend Weatherly Inn's memory care to anyone that is not able to care for their parent any longer in the home.

After serving 2 years as my late husband's full-time caregiver, I knew that a change in lifestyle…read morewas imminent. (Still his caregiver, I just needed the security and comfort of knowing that others were nearby.) Merrill Gardens-Wright Park was the answer. Following my husband's passing in 2025, I chose to stay. The staff are consistently kind, helpful, and ready to listen (I especially appreciate the humor!). They genuinely care about every resident. The food and dining staff are exceptional - during daily dining, holiday buffets, and fun special events. The building is beautiful and well maintained by very patient maintenance and housekeeping staff. The water and mountain views, along with sunrises and sunsets, are stunning. Wright Park, across the street, offers safe walking for all (the park also has entertaining events through the Tacoma Parks Dept). Whether independent, assisted living, or memory care, nothing disappoints at Merrill Gardens at Wright Park.

I love Merrill Gardens at Wright Park! From the first time I toured the beautiful facility, I knew…read morethis is where I wanted to live. The floor plan for my one bedroom apartment is well thought out and meets all of my needs for safety and accessibility. Management was easy to work with for making a couple of desired customizations in my apartment, as well as providing resource recommendations and processes for an stress-free move. I enjoy many of the activities that are offered-- craft workshops, movies and movie discussions, book club, and a weekly happy hour with live music to name a few. The Sky Lounge on the top floor provides a beautiful setting with stunning views! It is a great space to entertain guests. The dining room always has good menu options for dining in or getting it to go. If I want to venture out for food, there's a wonderful grocery store as well as several restaurants nearby. One of the best features is that Wright Park is directly across the street. I take my little dog for a walk at least twice a day and marvel at the 27-acre treasure that I can enjoy every day! Moving to Merrill Gardens provides me the level of comfort, ease, safety, and accessibility to activities that I need at this time of my life. I'm thankful to be a resident here and highly recommend it to anyone who is considering moving to a senior community. There's so much more I could say. It's worth checking out!!

Best care I could ever have expected for my Mom. She was in the Skilled Nursing section for a few…read moreweeks before she passed. Everyone was kind and the staff to resident ratio was superb.

My mother was at Franke Tobey Jones, first in an apartment, then assisted living and finally the…read morenursing home part of the facility. She enjoyed going for her daily walks participating in classes. She developed a deep friendship with one of the other residents. Staff were kind to her. The beginning of the tragic turmoil began during her transfer to the HCC. She was shocked. She was excluded from having any part in decision making for the HCC. When I took her to see her new room she sat down and cried, "Please don't let them put me here". I told the nurse, but they went forth with placing her in the HCC against her will. FTJ has a history of not disclosing that the nursing home (HCC) is far more restrictive and that the resident may not need this level of medical care. In the age bracket of my mother, residents are transferred to nursing homes, in order to access nursing home insurance. Through rapid transfer, isolation, immobility and restricting communication, my mother lost her level of functioning rapidly into the parameters of the insurance. The transfer to HCC, was over $10,000 per month. My mother was sent to live in a constricted small room along a dark hallway. When she looked out her windows she saw parked cars right in front of her room. After placement in the HCC, FTJ could then rent out the beautiful assisted living unit she had lived in with views of Mt. Rainier over the fountain. One of the administrators informed me that residents are often transferred before they need that level of care. A direct care provider told me how residents are placed with no contact with friends or family for two weeks. When I came to visit and support my mother two days after her move, I was told to leave immediately or they would call the 'authorities'. I asked to speak to the CEO, who was a compassionate man. I was told he was not available and I must leave. There was no consideration for our mother's needs for support from the family. She later told me she thought she would never get to see me again in her lifetime. Another staff member told me how residents are transferred and cry for a few days. She went on to say that staff give them lots of attention and gradually they adapt. After transferring from assisted living to the HCC I observed that residents were no longer looking up and engaging with others, like they did before. From my perspective the move against my mother's will, isolation, restraint to wheelchair is 'kidnapping'. I never would have believed before that FTJ would do this to her. My mother grieved, with her loss of freedom, choice and respect. She had been a social activist for equal rights of minorities in Tacoma and president of the YWCA. She trusted the medical system, as a professional in the field herself. How ironic that a citizen who fought for equal rights would have these taken from her when she became an elder. My mother had been promised with the move that she would get to eat with her friends. Never again. She was no longer allowed to get up and walk on her own with her walker. She was placed in a transport wheelchair, with footrests. My mother was restrained through taking away her means of mobility, unplugging her telephone, not allowing her to eat or visit with her friends in assisted living. My mother told me, "I am imprisoned. I have no more rights. I cannot speak at a deep level. I must be superficial in my conversation or they will confine me even more." "When I die I want you to be free. To go where you are loved and never have to come back". The new Nursing Supervisor, Jenny Dooley, RN, had been my mother's Nursing Care Coordinator from Sound Options. She put further restrictions in place. My mother could no longer eat with anyone from outside FTJ staff, including healthcare professionals specializing in this field. My mother wanted to go out with her sister to eat and go with myself to her beach cabin. This right was withdrawn, even with accommodations including adaptive equipment and care providers. As a retired ARNP, who was a rehabilitation disability specialist, it was so hard to simply stand back and watch it all happen. FTJ lacked the knowledge and provided unsafe behaviors in eating and drinking, toileting, transfers, and working collaboratively with family. When the struggle impaired my health I had to give up on trying to support my mother's duration of life. I needed to adapt her quality of life needs to simply visitation in her room, and never again to go visit family or even go to her own home. I even needed to get an attorney to quote the Washington state laws in order to be with my mother as much as SHE wanted 24/7 for her last month of life. FTJ had requested no more than 2 hours a day, which was devastating for my mother. FTJ forgets how one's life expectancy is significantly reduced when opportunity to be with loved ones is restricted. My mother felt trapped and at FTJ's mercy until she passed. Then she was free.

The time was approaching when we were going to have to start looking for an adult living facility…read morewith the option of memory care for my mother in law. Two of her siblings had Alzheimer's before they passed, and we knew we needed to have a plan. We had no idea where to start. I remembered a friend who had recently gone through this with her mother. She quickly recommended I reach out to April. After spending an hour on a Saturday afternoon on the phone answering questions, April put together a plan. It was the middle of covid, but within a week she was able to find a local place that we could tour so that we could get an idea of what Adult and Assisted Living looked like. From there, she presented housing options that met our needs and finances. April was incredibly thorough, and went at our pace. The biggest thing I learned from the experience is that finding the right place is just the beginning. It is definitely a process, and what comes next is where April truly shines. She will literally hold your hand as you present this move idea to your loved one who may very well meet it with resistance. She also walks you through the steps of sorting and purging and all the things that come with moving an elderly parent. Where family members may get frustrated and impatient, April is sympathetic and understanding and right there to help. She is a wealth of knowledge and resources. In a nutshell, a move like this is not only stressful on the elderly parent, but the whole family who is involved. It is a huge decision with a lot of red tape. A third party like April helps navigate the process, and prevent unnecessary stress, misunderstandings and disagreements that can occur when families need to make these decisions together. She's an angel.

I was overwhelmed by the challenge of finding quality, local memory care, for two people, during…read morethe Covid lockdown. I turned to April with Senior Housing Advisory Services, not knowing what to expect. She took immediate action and quickly developed options taking our specific criteria to heart. There was a lot to handle, and April's experience and perspective made her a valued advisor with every facet. This could not have been pulled off without her, and the family members are very pleased with the new home, and the care our loved ones are receiving! Many thanks to April not only for her professionalism, but also her truly caring commitment.

My Mom and I were very impressed by the location, architecture, grounds, facilities, staff and…read moreresidents at the Firs. She was moving to Lacey from out of state and we researched and toured many options. From my first phone conversation with Jordan to the delightful lunch we had on the patio I could tell he loves his work and genuinely cares about the well being of his residents. I loved the way the building's design brought nature inside in all the public rooms and I think that would be a very positive thing in the colder months for someone coming from a warmer climate. I felt there was a strong sense of community and engagement between residents and staff. We were both very impressed by our tour of the Firs and it was by far at the top of our list. (Mom had her heart set on a place with an indoor heated pool and that was the only reason she did not choose the Firs.)

This used to be a great facility, but it was taken over by corporate a couple years ago with…read moreexpected results. MUCH worse food that's also high starch, low protein with unflavored, frozen boiled vegetables. Greatly increased costs. Fewer services. I can no longer recommend it.

Caring Arms is an amazing home to place your loved ones. We moved my grandma here in mid May after…read morea stay in the hospital that placed her on hospice. She passed recently but we were so blessed that she, and my family, had the support, care and oversight we did at Caring Arms. Joan and her team constantly kept us updated on her condition and guided us through every step of this process as she declined. They acted in a professional manner and offered advice, guidance and so much support in what was a tough time for our family. We felt welcome in the home daily and were encouraged to call and swing by at any time. Their home is clean, well taken care of and maintained and in a lovely safe neighborhood where residents can enjoy walks and lovely scenery. I would 100% recommend this home for anyone seeking a short-term or long-term care home for their loved one.

We moved my dad from a local memory care facility to Caring Arms a month ago and the level of care…read moreand personal attention as well as the warm positive environment has done wonders for my dad. Arman and Ruby are caring, thoughtful, and so supportive and knowledgeable. We cannot thank them and their caregivers enough! They have made a difficult and emotional transition so much easier and continue to go above and beyond!