My wife and I are 92 years old. Last July we determined it was time to go into senior living but…read morestill live independently. There was no doubt that Merrill Gardens offered exactly what we needed. While our living is totally independent, We have care available whenever we need it. The people are fabulous. We found immediate friendship in every aspect. The employees and the residents made us feel right at home. The dining room is unbelievable. We can select from a large menu. We can eat anytime of the day we choose. The food is of the highest quality. On the main floor is a large living room where we all gather for events. Entertainment is provided often. And it is entertainment of the highest quality. We were extremely apprehensive last July before we made the move. But the apprehension is totally gone. We love this place. We are truly at home.

I went to check this place out for my mom and was very impressed. It is clean and friendly. It had…read morebeen recommended to me by a real estate agent, whose husband is a fireman and knows all the different facilities around. She told me that he had seen them under duress and the Staff still responds very well.

The Lodge is a beautiful building. Housekeeping does a great job you can tell. The care staff sits…read morearound in hall ways talking about personal things. very hard to get their attention. communication with management about care issues or concerns about your family members health seems to fall on deaf ear. no one seems to care. The director of the building is never in his office for you to talk to.

Shout out to Samantha because she is always smiles and a ray of…read more sunshine. The quality of her work she provides to her Community is top notch, always there for her residents and her team. She works with our Home Care agency and our partnership is amazing.

After having a loved one at this facility for 2 years, I made the decision to move her to a more…read moreprivate facility to get more personalized care. I also made the move because I had zero confidence in the current administrator and his ability to keep the needs of my loved one. In the short time he has been in place, I have seen morale go down, resident families complain and complaints filed. In my opinion this person is misplaced and not qualified for this position. I voiced my concerns to the ownership group, it's up to them how to address them. In my dealings with the administrator, I found him to be rude, arrogant and condescending. He does not interact with family members, rarely interacts with resident and his follow up is horrendous. He will give you all the right buzz words and corporate talking point, but does nothing to back them up. I would not recommend, at this time, placing a loved one in this facility.

I can't say enough good things about Hearthside Manor. Nine months ago, when we could no longer…read morecare for my mom in our home, Hearthside truly became her new home. Because of its size and the small staff-to-resident ratio, Hearthside Manor provides an intimate, homelike setting with generous amounts of individual attention from the caregivers and communication based on a resident's current needs. When my mother moved in, the staff and caregivers worked together to understand what would make her comfortable in her new surroundings, physically, emotionally, and socially, and input from the family in this process was sought out and valued. When she returned to Hearthside from a recent hospital stay, everyone had to work through that process once again--but they did, and she has settled back in to a little different routine. There's no one-size-fits-all agenda at Hearthside--each person is treated with individual consideration and respect. While there is a routine in place which creates order and calm, there is also flexibility for individual needs and tastes. For example, those with dementia often don't have typical sleeping patterns, and while this can disrupt the average household, it is graciously accommodated in this setting. One of the caregivers often will simply sit on the couch with a wakeful resident after everyone else is in bed and share a cup of hot chocolate and stories until sleep comes. The confusion and emotions that surface from time to time are always met with reassurance and kindness. Family and friends are encouraged to stop in at any time and are made to feel at home with their loved one and the "family" that is made up of all the residents and staff. There's always a story to tell--what's been going on and how the family member has been doing since you were there last--and there's lots of laughter! It's so heartwarming to watch the genuinely gentle care from the staff as well as interactions that occur between the residents from time to time. I never walk out the front door without a smile on my face and a grateful heart for the people who make this a wonderful home for my mom! Hearthside is always clean, the food is good and nourishing and creatively prepared, the grounds and building are well cared for, the facility is safe and secure, the staff are happy and get along well with one another and the residents--it's a wonderful place!

Best care I could ever have expected for my Mom. She was in the Skilled Nursing section for a few…read moreweeks before she passed. Everyone was kind and the staff to resident ratio was superb.

My mother was at Franke Tobey Jones, first in an apartment, then assisted living and finally the…read morenursing home part of the facility. She enjoyed going for her daily walks participating in classes. She developed a deep friendship with one of the other residents. Staff were kind to her. The beginning of the tragic turmoil began during her transfer to the HCC. She was shocked. She was excluded from having any part in decision making for the HCC. When I took her to see her new room she sat down and cried, "Please don't let them put me here". I told the nurse, but they went forth with placing her in the HCC against her will. FTJ has a history of not disclosing that the nursing home (HCC) is far more restrictive and that the resident may not need this level of medical care. In the age bracket of my mother, residents are transferred to nursing homes, in order to access nursing home insurance. Through rapid transfer, isolation, immobility and restricting communication, my mother lost her level of functioning rapidly into the parameters of the insurance. The transfer to HCC, was over $10,000 per month. My mother was sent to live in a constricted small room along a dark hallway. When she looked out her windows she saw parked cars right in front of her room. After placement in the HCC, FTJ could then rent out the beautiful assisted living unit she had lived in with views of Mt. Rainier over the fountain. One of the administrators informed me that residents are often transferred before they need that level of care. A direct care provider told me how residents are placed with no contact with friends or family for two weeks. When I came to visit and support my mother two days after her move, I was told to leave immediately or they would call the 'authorities'. I asked to speak to the CEO, who was a compassionate man. I was told he was not available and I must leave. There was no consideration for our mother's needs for support from the family. She later told me she thought she would never get to see me again in her lifetime. Another staff member told me how residents are transferred and cry for a few days. She went on to say that staff give them lots of attention and gradually they adapt. After transferring from assisted living to the HCC I observed that residents were no longer looking up and engaging with others, like they did before. From my perspective the move against my mother's will, isolation, restraint to wheelchair is 'kidnapping'. I never would have believed before that FTJ would do this to her. My mother grieved, with her loss of freedom, choice and respect. She had been a social activist for equal rights of minorities in Tacoma and president of the YWCA. She trusted the medical system, as a professional in the field herself. How ironic that a citizen who fought for equal rights would have these taken from her when she became an elder. My mother had been promised with the move that she would get to eat with her friends. Never again. She was no longer allowed to get up and walk on her own with her walker. She was placed in a transport wheelchair, with footrests. My mother was restrained through taking away her means of mobility, unplugging her telephone, not allowing her to eat or visit with her friends in assisted living. My mother told me, "I am imprisoned. I have no more rights. I cannot speak at a deep level. I must be superficial in my conversation or they will confine me even more." "When I die I want you to be free. To go where you are loved and never have to come back". The new Nursing Supervisor, Jenny Dooley, RN, had been my mother's Nursing Care Coordinator from Sound Options. She put further restrictions in place. My mother could no longer eat with anyone from outside FTJ staff, including healthcare professionals specializing in this field. My mother wanted to go out with her sister to eat and go with myself to her beach cabin. This right was withdrawn, even with accommodations including adaptive equipment and care providers. As a retired ARNP, who was a rehabilitation disability specialist, it was so hard to simply stand back and watch it all happen. FTJ lacked the knowledge and provided unsafe behaviors in eating and drinking, toileting, transfers, and working collaboratively with family. When the struggle impaired my health I had to give up on trying to support my mother's duration of life. I needed to adapt her quality of life needs to simply visitation in her room, and never again to go visit family or even go to her own home. I even needed to get an attorney to quote the Washington state laws in order to be with my mother as much as SHE wanted 24/7 for her last month of life. FTJ had requested no more than 2 hours a day, which was devastating for my mother. FTJ forgets how one's life expectancy is significantly reduced when opportunity to be with loved ones is restricted. My mother felt trapped and at FTJ's mercy until she passed. Then she was free.

"Don't judge a book by its cover."…read more GenCare at Point Ruston is a beautiful facility, and has a very good marketing strategy. Where they fall very, very short is in their ability to care for the residents that need progressive care. We looked at numerous assisted living properties and were convinced Gencare was the right choice. The marketing director and executive director convinced us that as our 89 year old father's needs advanced, they were fully qualified to care for him; from assisted living to memory care, all the way to end of life care. The reality is they could not care for his needs beyond independent status. There were numerous missteps and outright untruths during our dad's six months at the facility. Medication confusion, neglect, and food safety were just some of issues. We live local and often said to each other, "what is happening to the residents who don't have family here?" Gencare is a great place if your loved one is independent, active and able to advocate for themselves. If there are any care needs beyond having meals prepared, this is not the right place. The 5 star reviews are misleading. There has been a top down leadership change, and the facility went from 12 residents to approximately 134 from March 2022 to now. They opened just before COVID and were locked down with their original 12 and clearly not prepared for assisted living reality when they opened up. Our opinion is they do not have the qualified staff in place to care for the geriatric needs as their residents age. Be very sure what you are expecting if you are looking for assisted living. We would definitely not choose GenCare at Ruston again.

Connie B's review is spot-on. If you have a loved one in PEAK (their memory-care facility) you will…read moreneed to advocate for them constantly. The facility is understaffed, and the turnover rate is about what you'd see at a fast-food restaurant. There are some pluses. It's a beautiful facility just steps from a waterfront walking/biking trail. The day-to-day staff on the floor is very friendly and caring. On the other hand, the wellness team is understaffed and not allowed to do much other than distribute medication. One wellness worker checked on my relative when she was sick and told me I had to take them to a clinic to get care. I asked where the nearest clinic was, and she didn't know. I pulled out my phone to discover that there was one about 800 feet away. How does a person in charge of elderly health care not know there's a clinic a block away from their facility? Later, I had to badger her to call a doc who hadn't returned her call. When she grudgingly (rudely) did, it turns out that her first call went to a wrong number. Just incompetent. The default medical option for anything the staff can't handle (most issues, unfortunately) is an ambulance trip to the ER.

My father-in-law became a resident at 97th Ave AFH after a fall and he was not able to live…read moreindependently any longer. 97th Ave AFH is such a blessing. They take care of the resident like they are family. I can drop by anytime of the day and the house is clean and always smelled of home cooking. I highly recommend them.

From the owner: Residential care facility that provides 24/7 care for clients who need assistance with activities…read moreof daily living such as bathing, dressing, grooming, meal preparation, laundry, housekeeping services and medication administration. The facility provides in house primary care provider, physical therapy, occupational therapy, speech therapy and wound care. The staff consists of registered nurse, nurse assistants and certified health care assistants. If your loved one needs a home like residential care facility with exceptional staff, make an appointment for a tour today!

I love living at Cogir. It is a clean, well maintained and very safe place to live. The staff are…read morewonderful and always go out of their way to help and assist. There are so many well planned activities every day plus special outings every week. I have my little dog here also. I highly recommend Cogir was any senior!

Just attended the Christmas party last night... amazing. I wish I had gotten more pictures, but to…read morebe honest, the place was so packed that it was just wild! It is so great to see so many people come out and support their elderly parents/grandparents and friends! The food was amazing, the decor was adorable, the staff were all dressed up and, as per usual, over the top friendly. I truly couldn't ask for a better place for my dad to be living. Trust me, I was not happy when he forst moved here... and now I rarely even go over there because my dad is just so busy living his life doing wjat he does there... it's a good feeling to know my dad is being well.taken care of. I would 10/10 recommend Cogir at the Narrows run by Angela. She and the staff are AMAZING! Terry, Tressa, Jayden, Deedra, Temika, and anyone else I forgot... all exceptional people. Can't wait for the next big holiday shin dig! The only reason I won't give 5 stars is bc of course a 5 would only be if my dad lived with me :) Great care at no cost!

Just unprofessional any way you look at it. They raise rents like there is no tomorrow. Office…read morestaff are rude would not recommend anyone live here.

I pray that a place for mom checks out all the places they recommend. we took our mom to memory…read morehaven about 2 years ago. they made all these promises about providing everything she needed. They upped her payment to 8 thousand a month. She is in a double room, we pay $20 extra a month for the bed. we provide diapers, ensure, her tea and gatorade. As far as catering to her needs, she doesn't like to eat meat so all they do is grind it up. It looks terrible and taste worse. The residents are bored out of their minds they only have one person that comes in a few times a week to do an activity the rest of the rest of the time they're stuck in front of so loud you can't hear yourself think. Woefully understaffed and they rotate their staff through all three buildings which this last time spread a virus. Often there is one person per house to take care of up to 12 residents. apparently it's all about the money.

While my mother is no longer with us, I was so incredibly grateful for Elesio and her care team…read more The time was crazy difficult, she initially entered for skilled nursing rehab, later was medicaid bed, hospice, then, well passed. Every person we interacted with were amazing, kind, professional, compassionate. My mom was a high maintenance client, but they were firm but friendly. I will forever be grateful for the team at Elisio that made those months that were stressful and scary...for both of us, bearable. The receptionists upon entering the building, always bright and bubbly, always on point, juggling residents, visitors...all the things, with smiles and amazing energy. The NAC, CNA's RN's, rehab personnel, and the case managers, ....so kind and knowledgeable, I had incredible conversations with accounting - never a fun call, but they just worked with us, helped us, guided us, and were truly there every step of the way. Nobody wants their family member in long term nursing care. It's hard, but sometimes there are just no options, and Elisio was absolutely the best option.

My husband and I live in one of the six-plexes on the eliseo campus and just love it here. It is…read morealmost a year, and the friends, the amenities, the care and kindness are wonderful. We are so very glad we made the decision to move here, and so are our adult children, who feel confident that we are safe and well.