Always great service and rates. I have been with standard insurance over 20 years. No other company…read morehas been able to beat their prices.

They advertise heavily on Christian radio, which is why I gave them my business. They put my 12 yr…read moreold and out of state adult kids as excluded drivers without my knowledge, I thought they were asking me about beneficiaries, I think the docusign app took my signature without showing me forms. which they rolled over at renewals without my knowledge, 4 yrs later my daughter has a fender bender, they say not covered. I'm shocked. They say I was supposed to report when she turned 16, I had no idea. That was never communicated. They say they will backdate but f I pay difference, accident will be covered. I agreed with retro to date she got her license. They call me when my premium is due and tell me my amount due, I paid it. Next month I tried to make payment, my policy was cancelled! They were communicating with me by email and phone, I paid what they told me, they sent a postcard to my PO Box during a worldwide pandemic and I'm home all the time to tell me my premium wasn't paid! Adding my daughter was an 80% increase and I didn't complain, paid what I was told. I expected at almost $400 they were telling me premium + arrears together. Now they are reporting me as a lapse on coverage every insurance company demanding a 700% increase!

I recently decided to use the State Farm Drive Safe and Save application. I am 72 and had…read moredifficulty getting it set up. Both Vanessa and Sarah were so sweet and patient with me and in no time we had it working. I appreciate their patience and calmness while assisting me. I have been with Bill Davis Insurance Agency for fourteen years. Bill has always been personable and taken care of issues immediately and efficiently. I feel comfortable in calling them with any concerns or issues because they have always been there to assist with whatever my needs might be. This agency is honest and it is great to work with them.

Bill is the very best in the business. I've had him as my Agent for almost 10 years. Few big…read moreproblems, and he has always made thing right. Anyone who has ever delt with him will tell you the exact same thing I am.... THE BEST. Thanks Bill!

This month (November 2023) I signed on to become a customer of this office for car insurance…read morebecause Erika gave me the best price & she was very professional on the phone. I had a different insurance company for 40 years straight until recently people at it tried ripping me off despite my perfect driving record & never missed a payment, therefore I shopped around to other big-name insurance companies. Erika was very pleasant to deal with & gave the fairest deal, & that sold me. Then Derenda in that office did the paperwork quick & I signed on. Thumbs up to Erika & Derenda at that office for making that sale happen.

Wow. Talk about service. In a world that encourages us to insure our most valuable possessions in…read more15 minutes or less, it was refreshing to work with a team that actually cares about making sure my family and I are protected. Could I get cheaper insurance, probably. Would I actually be protected when something happens... nope. Thanks English, I appreciate every aspect of how you do business.

Horrible service and lack of advising its clients of fees…read more I recently moved and added additional coverage to my auto insurance. I had been with English Insurance Group for approximately 6 months. When my bill arrived it was considerably higher. When I reached out to discover why the bill was higher, I was told that this was based on my new zip code. When I had called to add new coverage and update my address this was information that was not conveyed. So when I questioned it, Kristie merely stated "I'm sorry it was such a surprise. I typically mention the premium changes, but it sounds like Loretta did not mention this line item. She probably reasoned you weren't going to change your home location based on the rate increase, but it still would have been helpful for her to mention this to you" Another month goes by and my next bill is even higher with no explanation. I again called and Kristie informed me that my record had been pulled and what was on the report caused my insurance to go up. I informed her that I had no accidents on my record, held a CDL and made only a claim the previous year of windshield replacement. She sent me the report which listed my ex wife. When I again, let Kristie know that the report was wrong and that it was somehow listing my ex wife. Her response We don't have any way to change the accident and claims history on your policy. Divorces can be tricky when it comes to your auto insurance. Since the divorce was finalized last year and she doesn't have access to your car any longer, this shouldn't be an issue moving forward" My ex wife and I had been legally separated for many years and had fraudulently signed an insurance agreement. Yet instead of offering insurance knowledge on how to report this erroneous info she offered no expertise or assistance. I had to go to the agency my ex wife was on and they in turn actually sent me a letter that will resolve the issue. Something my current agency could have listed options to correcting this information. She then sent me this message after she said she would be of no further help. "If you are currently married to Heather, she really needs to be listed on your policy. If you're together but not legally married, she can have her own auto insurance policy. Otherwise, all drivers in the household need to be on your policy.. She did not ask if my wife was a driver in a polite manner or if I would like to add her to the policy. I asked her to please call my wife as we actually wanted to increase our portfolio of life and home insurance. Neither myself or my wife received a call or any response back. I will certainly be looking for a new broker who has better bedside and customer service manners as well as one who takes the opportunity to answer concerns or questions. A sales person who would actually like a portfolio of home, auto and life insurance for a family. I would never recommend this group to anyone. Mark Arrington