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    A Rental Connection

    4.6 (97 reviews)
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    Services - A Rental Connection

    Equipment rental

    Party equipment rental

    A Rental Connection Photos

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    I have never posted a negative review online, but I feel like it would be wrong not to in this case. I hired A Rental Connection for my wedding at Saddlerock Ranch and paid them over $11,000 only to end up with poor quality rentals, horrible communication and appalling customer service. To all Saddlerock couples, I know that they only give you two rental company options without paying extra, but save yourself the nightmare and go with any other company. Even with all of the issues below leading up to my wedding, I was ready to just move past my horrible experience with ARC. But to see the poor quality of items the day of, I feel compelled to warn future couples. Rentals was our single largest vendor and the rentals I received were not even worth half of what we paid. I only wish I had stuck with my gut and ran far away from this company. Please don't make the same mistake I did. QUALITY: The quality of items that I received was horrendous. Please see photos on my google review. To name a few, the ghost chairs were dirty and almost every single one was visibly scuffed up. The white dance floor was uneven (many people tripped) and had filthy black marks all over it. I could even understand if there were a few scuff marks here or there, but this was jaw dropping. EXECUTION: A Rental Connection would not even complete a walk through at the venue beforehand. Suddenly, the day of my wedding we are about 10 tables short and our caterers have no tables to work with. My caterer said, "A Rental Connection should have known to include that." I have never been married or planned a wedding, so of course, there are things that you rely on the rental company you hire to advise you on. My wedding coordinator also let them know that she had not worked at the Hilltop location at Saddlerock, and would rely on A Rental Connection's expertise to complete the rental order. Needless to say, A Rental Connection did not follow through. COMMUNICATION: As with many COVID brides, my wedding planning process was not easy and many things changed throughout the process. My other vendors were incredibly understanding, flexible, and professional. Kristi at A Rental Connection however, told me flat out "I am not going to spend anymore time on your quote until we have a deposit." Why should anyone be expected to give a deposit without knowing what the final quote total will be? This is the job of a rental company, and you shouldn't be made to feel like a burden. It would take 3-5 emails or phone calls before finally hearing back from anyone throughout the process. It was difficult for my wedding coordinator to get a response from them as well. Finally the week of my wedding, (after Saddlerock had to call the owner) they started being more responsive, so we were able to make some necessary changes to our order... to rub salt in the wound, they charged $150 for "last minute changes". Of course there are last minute changes... you only just started being responsive. The problem is not just one person (Kristi). My venue, Saddlerock had to reach out to the owner several times in order to get someone to respond to us. I wrote to the owner, Les after our wedding to express my concerns and received nothing back from him (in true ARC fashion). I followed up... and received a response from someone else, offering to waive the fee for the last minute table delivery charge, which should have been on my quote from the beginning had A Rental Connection done their job properly.

    a rental- ghost chairs, dance floor & stage , blaire kimball design- florals
    Blaire K.

    A Rental is one of the best in the business, and it's for a reason! Top notch service, communication, execution and quality rentals! Thank you - A rental for providing great service all the way thru to the end! Special shout out to Bob and Emmanuel (Manny) & "G" for helping with our most recent wedding! Couldn't have done it without you guys!! - Blaire Kimball Design

    Ashley C.

    We booked with A Rental Connection for our covid-friendly micro backyard wedding at the end of September with 10 people. Since we downsized our event so much, we wanted to go all out with the rentals because our event basically turned into a nice dinner. I made an appointment to go to the showroom and meet with Kristi, who saw my vision right away and helped to pick out beautiful place settings that matched my theme and colors exactly. We ended up going with a wood table and didn't put a table cloth on it, which I loved so much! They have unique pieces that other rental places in the area don't have, and it really made our wedding feel extra special. Drop offs and pickups happened on time and whenever we had any questions, Kristi was very responsive by email. I would not hesitate to book with A Rental Connection again!

    Bob at A Rental Connection was great to work with for our wedding. He helped us select all the items we wanted to match our style. Their inventory and selection was great and he also was able to acquire table linings and plates they did not have in inventory to help capture our vision. He was also helpful with allowing us to store some larger décor items we brought ourselves and set them up for us on the day of. The day of was seamless and looked beautiful! Overall, working with Bob and A Rental was very smooth and hassle free. We would recommend them to anyone looking at rental options for their wedding or event.

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    7 years ago

    Great items! Extremely friendly and knowledgeable. They gave us a lot of great insight for rentals for our wedding.

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    Page 1 of 3

    Ask the Community - A Rental Connection

    Review Highlights - A Rental Connection

    The venue (Hummingbird Nest ranch) was beautiful, but Bob and the A Rental Connection team made it perfect!

    Mentioned in 41 reviews

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    Party Pros All Party Rentals

    Party Pros All Party Rentals

    4.3
    (80 reviews)

    If I could rate this company 0 stars, I would. Their website truly misrepresented what I ended up…read morerenting. The 6ft wooden tables and cocktail-tables looked beautiful online and when I had my brother pickup the items, and set up for my baby shower, I was horrified to see that the tables were OLD, chipping, and dirty! I had to spend more money on buying linen to hide them! Per their website, "...offers high-end, quality rentals at affordable, competitive prices. All our linens are manufactured in the USA and our tables and chairs are made of high-quality materials for a better look and more durability." This was false advertising if I've ever seen one. The entire experience was terrible and their customer service representative was dismissive. Their drop off policy is not stated on their website so we had to find out that drop off was between 2:30pm to 4:30pm AFTER the deposit was charged and had no way of canceling (reservation was booked less than a week before the event) . Who has that specific window of time to drop off on a weekday?! By the way you cannot make any modifications to your reservation or cancel under a week of pickup/delivery without incurring a charge. I also found this the hard way. Again, do yourselves a favor and go with another local vendor! I have trusted A Rental Connection in Moorpark for years, but I thought to give these vendors a try... never again.

    We rented tables, chairs, and a dance floor from Party Pros for our wedding this past weekend, and…read morecouldn't be more pleased with the service we received. Our event was on a Sunday over a holiday weekend, and the Party Pros team delivered everything on Friday, and we set up everything Saturday for our big day Sunday and then took everything down on Memorial Day. The Party Pros crew picked up everything Tuesday. They were reasonably priced, efficient with delivey and pickup, and because we assembled the dance floor ourselves, they waived the set up fee. If you're looking for top notch service to ensure the comfort and fun of guests at an event, give them a call!

    Pico Party Rents

    Pico Party Rents

    3.8
    (99 reviews)

    From the very first phone call, Billy was fantastic. Without even seeing the location, he mapped…read moreout 2 different, professional preliminary, layouts for tenting our yard including table placement for 80 guests. Then, he stopped by so he could get the exact measurements and do we could go over table placements to include a DJ stand and a cake table. The tent (with blowers) was fantastic as were his installation/break down crews. The tent, blowers, lighting, tables, chairs and linens were all supplied and delivered by Pico. Will definitely use again and refer out.

    Placed an order for 12 gold Chiavari chairs and 24 coordinating white seat pads. The ordering…read moreprocess itself was fast, easy, and smooth, and David was very helpful throughout. However, when we picked up the order two days before our event, many of the chairs were wobbly and noticeably worn. My father, who handled the pickup, even requested replacements for several that were particularly unstable. While some wear is expected with rentals, I did anticipate the premium-style chairs to be in better condition. We had planned to double the cushions for additional seat height, which is why we ordered 24. Unfortunately, the cushions we received were marked up, came in two different styles with different ties, and when my father brought the order home, there were only 12 in the pickup. We even called around for alternatives, but this style of chair typically uses a Velcro-attached cushion, so outside options weren't compatible. We returned to the store to pick up the missing cushions, and thankfully we were able to exchange the mismatched ones for 24 matching burgundy cushions in much better condition. My mother mentioned that Darren was very helpful in resolving the issue with the seat pads, and we SO appreciated the effort to make things right! In the end, everything worked out, but the process was a bit stressful, and we did expect a higher quality product and smoother experience from a rental company.

    A Rental Connection - partyequipmentrentals - Updated June 2026

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