The experience we had with this company was not good. Our driver was very rude, would not make a requested stop, would not turn on the heat for us. Then, the bus battery died after the concert and they charged us for the time we were inconvenienced and spent waiting. When I was booking I was told gratuity not included. We gave our driver a cash tip that reflected the disappointing service we received but were charged an additional 20% on top of this. I would not recommend using this company. I travel very often for work and have experienced many levels of service. This was one of the lowest levels I've seen. read more

Not as advertised. I booked a Holiday Lights Tour before Thanksgiving. I made the inquiry and requested a quote through the website on November 13th for the 14 passenger Stretch Excursion for a December 18th tour. The reply said, "based on you request" and included the cost for up to 14 passengers. In a later email I was told ice and water would be provided, we could bring our own beverage. Bluetooth for music. Dec 18 rolls around and right on time, a 2005 town car limousine pulls up in front of my house. When we get in, the chauffeur hands me a roll of paper towels and says we might need them for the window fog. (even the windshield defroster did not work). There was no ice, no water, and no bluetooth. Radio only. The only reason I give the evening 2 stars is the tour was well planned and the selected displays were worthy. The accommodations took all of the elegance and adventure out of the booking. What irritates me the most is I booked early enough that my fare should not have been sold. There is more, but I have said enough. I did not plan to give a bad review. but when I emailed A-Star to express my dissatisfaction, it was not acknowledged. I do not recommend this Limousine Service, very disappointed. read more

Had a group of ladies out celebrating in one of A-Star's gorgeous white stretch limo and couldn't have been more pleased! Our driver Dean was fantastic and the limo itself was beautiful inside and out. Every experience dealing with this company was great from beginning to end. Highly recommend! read more

I would not recommend this company at all. We had reserved the party bus well in advance and unfortunately, due to travel delays, had to change our pick up to 2 hours later. The driver was unresponsive and wanted to cancel our ride. We couldn't get the blue tooth to work and the driver was of no assistance. In addition, he eavesdropped on our private conversations the entire time and then used this information to confront us. Upon return to the bus, the party bus would not start and we had to spend extra time waiting for him to jump the car (and then they charged us for this time!). The driver was not professional or polite and had us fear for our safety on the ride home. We tipped him accordingly and then the owner charged us 25% on top of this. What business owner does that without authorization? I'm sure there are many other limo services in Spokane and I would tell you to use them, not this one! read more

Excellent communication between Michelle & I arranging a limo for my son's wedding. Quick response to my inquiries. Anthony the driver arrived promptly navigating the construction around St Al's Church on the GU campus during Hoopfest. He was friendly & professional. The limo was beautiful & in excellent condition. Highly recommend! Thank you read more

There aren't enough great words to tell anyone looking for a limo place to use A-Star!! They have amazing service, flexible and fun drivers and they are affordable!!!! You plan your day and they make it happen!!! Michelle always adds extra personal touches for your ride read more

My brother hired this Limo company to take our whole family on a Christmas tree lights tour. The driver, Jason, assured him he had a whole route planned out. When he picked us up he did nothing to assist the older family members to get into the limo. It was an SUV and there was a big step. He didn't have a step stool to help. The company assured my brother that the limo could comfortably hold 13 people. Which it could, except that four of those seats have no windows in them which sort of defeats the purpose when you're out looking at Christmas lights. He didn't show us how to control the radio or the climate in the back of the limo, so the entire time we were cold. We had to figure out the lights, the climate, and the radio on her own and frankly, it wasn't as basic as you might think. The tour itself was incredibly disappointing. It was just basically driving around neighborhoods trying to find lights. When he did come to one that was quite impressive the way he drove up onto the site made us all have to turn 180° and look behind us to watch the light show. If he had the whole trip planned out as he said, when you think he would've pulled up to the site such that we wouldn't have had to turn around behind us to look at the light show? When you hire a limousine company you want somebody who takes care of the little things. Because it's the attention to detail which leaves the lasting impression. Unfortunately there was no attention to detail here. He could've easily had the limo lights turned on for us to socialize in between Christmas lights and then automatically dimmed them for us when we came to the places to see. But he didn't. He could've checked in with us to see if we were warm enough or cool enough. But he didn't. He could've had a stepstool to assist the elderly people in and out of the limo. But he didn't. The entire trip was an embarrassment for my brother, and after we all got out my brother ended up apologizing to the whole family for such a disappointing night. I really felt sorry for him. He's not the kind of guy who hires limousines all of the time. This was a special event and it was a waste of his money. oh, and the limousine smelled like mildew. I'm really not sure what the mandatory 20% tip was for. The company at the very least should return that to my brother. Update 2 days later. My brother called them, not to ask for a refund but just to let them know he was disappointed in the service. They offered to refund him the mandatory 20% gratuity so I've upgraded them from 1 star to 3. It shows they can compromise. read more

Agreed over the phone with the owner/driver on an amount for the service. He presented me a bill to sign just before the service with $90 extra on it. When I informed him of the difference he replied "you either accept this or I can leave". I had to sign, or ask the bride to get out of the limo. I wish there was a rating lower than one star. read more

We hired this service for our son's wedding. Michelle was amazing in arranging the logistics of various pick up and drop off points for the wedding party and guests. We had several changes throughout this process but A-Star handled everything without any issues. It was a perfect day! read more