Update, still awful. I sent in all the paperwork for the break in at the beginning of December for…read morethe insurance. I asked them 3-4 times if they got it and they said yes and they submitted it. Over a month later on Jan 13th they finally told me they never sent in my insurance claim and they don't even have it so I had to resend it. They told me the claim finally got approved and the check will be here in 10-14 days. It's been 26 days and I still have nothing. My unit got broken into sometime in October and I still have not gotten my insurance payout because these people have no clue what they are doing, they pretended like they help but do nothing, and they honestly screw over the customers. I've talked to a lot of other renters and everyone I have talked to has been treated poorly by these people. Almost every conversation includes I'm looking for a new place. The gates and doors are broken all the time so I find homeless and other people who shouldn't be there. The amount of times I've seen someone trying to steal a bike out front or something is crazy. They've also messed up my card payments 3-5 times. I have auto pay and have always had money on my cards, yet somehow every few months I get an email saying thanks for finally paying and there was a late fee added. They even sent me emails that they cut off my own lock and put their lock on because "I missed a payment." Honestly it's taking everything in me not to go in and curse these awful individuals out. They still have not fixed their shit and they decide to throw more shit on me all of the time. I am so fucking over it. Once they finally give me my couple thousand, I'm probably going to find a new place too. Awful awful awful. Honestly they have seriously damaged my financial well being because of all this. They told me my claim was in in December so I bought my stuff back, it was over $6K stolen because they said they check would be there in a few weeks. Now it's been 3 months and still no check and my bank is still way lower than it should be because I used all my savings. I hate GreenBox. Not to mention, they also refused to let me use the truck when I moved in and they said that's free.

You'll see from my other reviews that I rarely give two stars. I just didn't have a good experience…read morehere. I actually rented from them for several years. At first, it was fine. You can go in at any time with your code. After a while, they started locking down the garbage outside. I was going through my mom's things after she passed away, and I had to take everything I wanted to throw away home with me. It was frustrating that they didn't have a way to take care of that there. I started to get a little sketched out when I went on the weekends. It was pretty empty, but I would run into people who gave the impression of hanging out (sitting in the hall, charging their phones.... No idea if they actually were living there, but it just gave me a weird vibe). I tried to go into the office to take care of a problem that I had and no one was in there during regular business hours. That was frustrating when I drove all the way there to meet with someone. I could've dealt with all that, but my last straw was after I had been paying on time for years, there was some situation with my credit card, and they charged me a late fee. I took care of it as soon as I got the email about it, but they wouldn't reverse the fee and because it was the weekend, they also disabled my code, so I couldn't get in. So annoying that they would throw away a good customer relationship just to get a late fee. I then packed up my stuff and moved somewhere else.

Got robbed multiple times and the administration at this facility would not provide video…read moresurveillance to the police. The robbers were so confident that they cut off my lock and put their own on so they could come and go at their leisure!

Lu went out of her way to help me out as I was getting my unit set up. Convenient location and…read morespace.

The place is clean and staff are friendly! Prices are a bit high compared to some other spaces I've…read morefound, but it's not bad for the area. I had a 15x20 space (two 10x15s next to each other) and paid $210 per month after the three month discounted period. Also the app/entry process can be a bit finicky, but the spot was generally good while I had it.

This is a new and clean facility. The issue is that they seem to have a dolly problem. Never…read moreenough or very cheap flimsy ones , if you are lucky to get one. Last time we visited not one available. We complained and the manager said "yes we understand we agree not enough dolly's but they are not in the budget right now"? Manager confirmed that they have had ma y complaints about this issue. Really owners ??? Please fix this issue.

Scott and Mr. Kevin are Rockstars above and beyond they helped me with the whole moving process and…read morestorage as well. I wouldn't hesitate to get a storage unit or a U-Haul from these guys. Thank you so much for all the help!

Returning a UHaul we had driven overnight across three states. Tired. UHaul return naive…read more Accidentally went down the block to the liquor store which is also a UHaul return location but REAL sketch, no one to help. I figured out I was in the wrong location and that I should be at Advantage Self Storage. Kevin was phenomenal and the drop off went smooth and quick. Kevin was thorough and provided excellent customer service.

Easy to rent online…read more First month was free and came to the facility on my move in day. Walked through agreement with the people at the desk. Facility itself was ok. A few bugs but nothing or after I came back to remove my items. Called a month before my move out, noted in my account and after I moved out was all set.

Drive all the way during store hours (2:30 on a Friday) and the door is locked. I call them and…read morewhoever answers tells me the manager just isn't there right now and says they'll contact the manager and call me to let me know when she might be there again. What kind of business is this? Three strikes you're out, on to the next.

8 days ago I rented a cargo van to move. I needed to extend my rental by 3 days and communicated…read morethis to not only the call center staff, but the store manager also. The next evening I received a voicemail from an employee at the store indicating "I hadn't been in contact with anyone" and that my rental "was very late". They then threatened to report it as stolen. The attached call log proves I was in communication. Very disappointed in the service.

As other reviews have stated this location is trying to scam people with fuel fees. We were charged…read more$78 in fuel surcharges for 19 miles (8 gallons + an undisclosed $30 "fuel service fee"). Look elsewhere. Attached my receipt