I received a call from our technician, Dom, within 5 min of hanging up the phone with the office. It was for an 'out of hours' call on a Saturday. Dom was at my unit in no less than 15 min. Very helpful and informative. He will be returning to do our biannual servicing to the unit. He was kind, patient and knowledgable. He went above and beyond. Thank you for hiring such a customer forward employee. read more

After the third trip and 697.00 our unit was fixed. We were desperate to have it fixed due to cold weather. We agreed to pay what was charged. We thought this seemed high so we reached out to other companies and found they would have only charged 120.00 for the same service. I called A Superior to discuss this and was told he would get back to me. NEVER called me back. I left messages for 2 weeks. After the first week of leaving messages my phone calls were routed to an answering service. It's really a shame that companies like this one take advantage of people. This was completely overpriced. I recommend that you do NOT use this company! read more

5 Stars for certain. They schedule and let you know when they will be there. Technician called me when he was about 20 minutes away from my house. When I asked the technician how he liked working for Superior he said it was the very best place he's ever worked! See to me this is important because if it was the worst place he's ever worked I'd have to wonder if that grudge would translate into less than stellar service. This company does a fantastic job and I think a lot of it is attributed to solid ethics and leadership at the top. Over the last several years I have probably had three or four different technicians come to my house and every single time they're absolutely professional, kind-hearted, and not always trying to upsell but are trying to make sure that they solve the problems and provide guidance on any preventive measures that should be taken. Obviously from my five-star rating I highly recommend. read more

Great response and customer service but unfortunately fell short in equipment expectations when HVAC system was replaced. We keep our temp a constant 75degrees after replacement the temp rose to 82 degrees. Today will be the 6th time someone from A Superior has visited in an effort to get the system working. We were given the option of selecting a "good better,best" option. We selected better option. Hopeful to receive resolution TODAY. read more

Installed a Nest Thermostat but the system wasn't working right. Ivan came out and realized the system was originally wired incorrectly. He corrected the issue and serviced the entire system. Ivan was extremely knowledgable and professional. I also love the fact that the company is Veteran owned. You will appreciate the customer service this company provides. read more

On the hottest day of June 2022, our AC unit failed. I called several AC places for availability and pricing for after hours service, and A Superior was the first to respond with quick and professional service. The technician showed up in several hours as advertised and was very professional and positive even after having to crawl up into our attic where the temperature was so hot is seemed unsafe. He got the cool air back on long enough (one week) to get a new unit installed. There were no negative surprises and all work was done on or ahead of schedule. The pricing was reasonable with many choices of quality and service. I would recommend A Superior Air Conditioning Company. read more

We had an issue with our system spilling water and flooding our home. We paid for A Superior to come resolve the problem. The technician was very nice but was unable to find the issue. The house flooded again beginning shortly after he left. I'm not trained in HVAC maintenance but was able to determine the cause myself. The fix needs to be done requires tools I do not have so I called A Superior and schedule for them to come out and provide the service. A Superior provided a date they would be out and let me know it would be in the morning. My wife took the morning and eventually the entire day off work so she could let the technician in. The reason she had to take the whole day off is because until after 3:30 pm we had not seen or heard from anyone from the company. A little after 3:30 pm, the technician called and left a message stating he was ready to begin heading toward our home if we return his call within 5 minutes. He also sent a text at the same time stating the same. I was in a meeting when the call was made so I was unaware of the call for over 5 minutes. Even though my wife took the day off to meet him, the tech never came. I called the company 5 different days asking to speak with someone on this item and I'm told someone will call me back but they have not. It has been weeks and they have not attempted to contact us and we still have a HVAC problem that remains unfixed. I subscribe to this company's yearly service program. They certainly bill me, just do not provide the service. They do not seem to care for their customers. It appears they get people to sign up and pay but do not service these customers. It also appears they have created a bunch of accounts and posted lots of good reviews for themselves. This company should be ashamed of themselves for taking peoples money without any intention of performing work. Stay away! read more

So I will start off by giving "ERIC" a big shout out for his patience, knowledge, and performance. I was very impressed by his professionalism and the fact that he came to my house after a 3:30 am Call (more on that later). We have a rental that had been closed up. After a 5 hour drive we were planning on kicking on the AC and grabbing a glass of wine and chillin. Well needless to sat that didn't happen! Instead we were in the sweatbox from hell and after watching 6 YouTube videos I decided to call this company. I thought what the heck, I will leave a message and at least I would be first on the list the next morning. Nope, the answering service took my information and Eric (God bless him) called me back in a few minutes. He gave me his location and said he was on his way. He told me about all the power surges in the area over the last week and assured me, he could take a look and diagnose. 45 Minutes after arriving....Guess who had air?! ME! Thanks for doing such an awesome job in the middle of the night. read more

A Superior air conditioning was very responsive and knowledgeable in repairing our air handler. Their after hours rates were very reasonable compared to most everyone else and I can't say enough of how good a job and how professional the guys were on site. read more

Robert came out on a Sunday and helped us get up and running at a reasonable price. He did what he said he would do, when he said he would do it. I would highly recommend Robert at A Superior to everyone. There is no need to look further, call them. read more

We own a condo in PCB. Our daughter was staying there on vacation and complained that the A/C wasn't cooling right. We called these guys on the recommendation of a friend and they wanted $200 a pound for freon. After telling them to get lost I called another local firm and paid $50 a pound. Friends told me that they had recently paid $4400 for a new A/C system from ASuperior. The next week when it was vacant I went ahead and had mine replaced by the $50 a pound folks and paid just under $3300. I would say they are trying to rip off non-local folks but my friends are local. I guess these guys rip everybody off. read more

"J", the technician that serviced our HVAC was knowledgeable and professional. We'd just bought a home "as-is" and the A/C was not necessarily up to code. He did all the necessary work, and we couldn't be happier. Also, the ladies that work answering phones are awesome. Thank you all! read more

We have a vacation condo and one of our thermostats went bad. I am not familiar with local businesses and completed a search on Yelp for a good A/C repair company. I certainly found one with this company. First, when I called them to order service, they answered the phone promptly and asked good questions on my needs. They even called me back after that initial call to ask additional questions to make sure their technician arrived with the right thermostat. The company did a great job in scheduling the visit to meet my schedule. Just prior to the appointment, the company sent me an email to inform me the technician was on the way. The technician also called me on his cell phone to notify me he was 5-10 minutes away. The technician was Robert and he was well mannered and explained what needed to be done. He gave me the opportunity to make decisions about the work. The new thermostat was smaller than the old one. There would have been issues with paint and coverage. He suggested that he drive to a local supplier to purchase additional "goof" plates and drove to obtain the right plates. He did a nice installation. They look great. Once the technician was finished, he cleaned the area and showed me how to properly operate the new thermostat. This company is focused on customer service. I would highly recommend them. read more

The Air conditioner in our beach house had given all it had and decided to take its last breath the first night of our one week vacation. Robert from A Superior was at our place within one hour of our call. Unfortunately we needed a whole new system and it was Friday night at 9pm. To get us through the weekend he brought us standup units to keep us cool. The following week they got the new system installed without any issues. We got a great price, and FANTASTIC service from a company who knows there stuff. We would never use anyone other than A Superior in Panama City Beach! Thanks Guys! read more