I stayed at a hotel nearby, and visited this gym recently. I went to Gymbox earlier in the week,…read morebut I found it significantly underwhelming compared to this gym. First this gym is 24 hours, so props to that. Second, it has 2 floors, a ground floor for mostly cardio and the lower level for weight training and a crossfit/functional weight area. The price is reasonable too, but the sign-up process is pretty tedious. Because the facility is so automated, so have to enter a code to get someone to show you around the place. There's a couple of kiosks available to sign up, but I recommend just signing up via the website if possible. I didn't understand how to get into the place until I had it explained to me, since I come from the US, where they have no such automated door system in place. Apparently you enter in a code, press the OK button, and you step inside the pod, and the other side will open when the first side closes. In addition to being more automated, it also reduces the airflow from the outside, which I presume indirectly saves them air conditioning and heating, though the airflow actually might be a drawback when you go downstairs to do barbell / free weight training, because it kind of smells slightly. On the whole, considering it's in London, and the alternatives are simultaneously more expensive and smaller, this is actually a good deal. But even though the weights are re-racked (which doesn't happen all the time stateside), they were all in the wrong place. It's almost like people just put it wherever there was space, no matter whether it was even a matching or pair space for the dumbbells. But once again, for the price and location, this is really small potatoes. I could see myself going here more often if I were staying here longer for a visit.

Huge gym located in the Westfield Mall. They are on the top…read morefloor kind of tucked into the corner. Mens locker room has a sauna and showers and plenty of lockers as well. Theres also a recovery area and a cycling studio. The weights and boxing area are upstairs. Great set up with plenty of machines that cover every body part as well the squat racks and dumbbells. Cardio machines as well. The gym is nicely set up.

Today, Gymbox once again failed to open on time. Dozens of members were left standing outside for…read moreover 20 minutes before many of them gave up and went home. Unfortunately, this is not an isolated incident. It has happened repeatedly, and it has become completely unacceptable. This is London, one of the world's leading cities. Customers expect professionalism, reliability, and respect for their time. Instead, we are treated as though our time has no value at all. Many members, including myself, have raised complaints before, yet nothing seems to change. It gives the impression that Gymbox simply does not take these issues seriously. A gym that continues to charge full membership fees has a responsibility to provide the service it promises, starting with opening its doors on time. Customer service is measured by actions, not promises. Repeated failures to open on time, combined with the apparent lack of urgency to resolve the problem, show a disappointing level of respect for paying members. I expect Gymbox to explain why this keeps happening, what concrete steps will be taken to prevent it from happening again, and what compensation will be offered to members who have repeatedly lost their valuable time because of these failures. Paying customers deserve better than this.

This place looks like bargain city from the outside and even more so on the inside. If you are…read morelooking for any sportswear then this place needs to be on your list. They have all the top brands of sports wear, trainers, training tops, jackets etc and it is a complete jumble sale.... I guess it is a very competitive market place these days and by the looks of things these guy's are the cheapest. It is complete madness in the store as it gets loads of people clambering to pick up a bargain but for 10 minutes of hell it might just be worth it.

SportsDirect in swansea is one of the worst sports shop i have ever been to. The customer service…read morewas dismal, the staff were inexperienced and the store was dark and depressing. I went there a few days ago to buy a pair of football boots for my son's birthday. I walked in and saw a complete mass of clothes all squeezed on rails, looked like a stock room. Could just about push my small pram through there, how on earth could a person in a wheelchair get in there?!. Took 10 minutes to find a member of staff to tell me where the boots were(basement), another 10 minutes to find the lift (was misdirected and ended up having to circle around the whole ground floor again!)and another 10 minutes to find anyone in the basement to help me. I'm not an expert on football boots, i knew what type of pitch he played on and trusted that i would get the best advice. Got home, showed my husband and dad first and they came up with the same answer - they're the wrong ones!. Next day, went back for a refund and told that they now only offer exchanges or gift vouchers. First time i was told this! The manager came and finger pointed at the company's latest new policy on returns and exchanges (which now only applies in store not online), printed on a small scrappy piece of paper and sellotaped on the desk! She looked confused as to why i had not seen it before? maybe it was because it was so small even a pair of socks would have covered it, never mind a shoe box! or maybe the lady didn't explain or finger point at it before i handed over my card?! A simple clear sign up on the wall behind the desk, like most shops, would have got my attention and made me fully aware of the company's new policy before i bought the boots. Will never go there again, it was a complete joke.

The premises and facilities are good, but the staff could not care less about members; there is no…read morecustomer service. There is a great push to sell membership and during that initial conversation they conveniently forget to give details that will effect your ability to cancel. They hide behind the terms and conditions (which you cannot view at that stage) yet they detail them all when you request cancellation. I wrote to explain why I thought that I should play only a month's notice rather than the 7 weeks that they want to charge me and received an email from one staff member to another saying 'Hi Pete, This woman is eating me alive! Any ideas?' Would you want to be a member of a club that treats members like that? I'd advise going elsewhere.

Ive been visiting the fitness center for a month now and It is absolutely perfect! they have great…read morestudent offers, the fitness instructors are all more than helpful and competent, they have mutliple classes in 3 different rooms running every day, including an extra spinning room with disco music for motivation, a pool, steam bath and sauna, a huge roof terrace for relaxation and they host events there from time to time which is great! the showers are provided with shower gel and shampoo and the staff is always there for questions. a complementary personal trainer lesson is included and a 20 pounds voucher for the beauty clinic. all in all, two thumbs up! they are great!