I am beyond disappointed with the experience at the T-Mobile location in Lawnside, New Jersey on…read moreJanuary 11, 2026. What should have been a simple visit turned into a situation filled with lies, disrespect, and outright unprofessional behavior. My family and I were scammed and charged for unnecessary services after being told they were free. When we questioned the charges, instead of explaining clearly or taking responsibility, the employees became defensive and rude. We were called liars, made to feel stupid, and spoken down to as if we didn't know what we were talking about. Two employees in particular stood out for all the wrong reasons: * Pablo, who was extremely immature and made unnecessary comments rather than acting like a professional. * Moises Chavez, who went back and forth with my father and called him ignorant, which is completely unacceptable under any circumstances. No customer--especially an older parent--should ever be disrespected, insulted, or treated this way. The lack of accountability, honesty, and basic customer service at this location is shocking. Instead of helping, they chose to argue, lie, and belittle us. I strongly do not recommend this location. If you value respect, transparency, and honest service, go somewhere else. This experience reflects very poorly on T-Mobile as a company.

I went into T-Mobile with my parents to help my dad get a new phone. We were greeted immediately…read moreand thankfully, they had someone available to help us right away. My dad isn't tech-savvy so picking out a phone for him was pretty easy. While getting my dad's phone started, my mother also decided she wanted to upgrade her phone. Aside from the sim cards being placed on the wrong phones (dad had to go back to the store a day later to get them fixed), the service was great. Parents also walked out with new Samsung watches and they were really happy with it all. Thanks to the store manager Adam and Jonissa (sorry if I typed it wrong) for all of your help