Do not do business with this woman. She has my tax documents and will not return them to me…read morebecause she and her son got into an argument but her name is all over my return. It was sent in and IRS contacted me and I had to pay someone else to redo it. I have called her and written her letters and even offered her $500 if she would return them to me but she will not respond. I intend to turn her into the Better Business Bureau. I have tried many times to talk to her and left multiple messages. Beware--she is very unprofessional and I would not trust her.

I came to Aguirre Bookkeeping & Tax Office this year to complete my taxes. The process was quick…read moreand easy. I'm not very familiar with the Tax process, so of course I came with many questions. Ms. Aguirre was more than willing to answer any and all questions I had. The office is very welcoming and customer service is great! Will definitely be returning next year to do my taxes again. I recommend this office for anyone who is needing to get their taxes completed.

Arrived on a last minute notary and was completed within efficient time. Definitely recommend and…read morewill use for future documentation needed to be notarized. Called earlier and was given a great quote.

I've been a customer for several years. The staff is professional, knowledgeable, and always takes…read morethe time to explain everything clearly. They take the time to explain and educate me on any tax questions that I may have. I highly recommend them to anyone looking for reliable, friendly, and thorough tax preparation services.

It's now Mid June and still no return, 4 months, every time I try to contact someone I get left…read morewithout a return text or phone call. Biggest mistake to come to this place. Charge me close to $500 for my taxes and I don't even see a return coming.

I don't want anyone going through what I went through. Two years ago, I went with a tax issue from…read morea previous return that was very easily solvable. I signed paperwork and was sent on my way, told I was all done. IRS contacts me months later. Nothing was done. I go back in, sign again. Months later, IRS contacts me again, nothing was done. I emailed and called Bandera Tax Services so many times without a response that I resorted to literally just showing up until they would help me. I begged in the emails. They never did anything. I should've known better and gone to a professional from the moment they first lied but each time they said they would fix it, I trusted them- plus, they had all my paperwork. Final result was my issue ended up in collections even though I didn't owe anything. I went to a proper tax service and solved the issue in one day. Seriously, save yourself the grief and don't go to them. They are irresponsible, do not return emails or calls and do not do what they say they're going to do. They can get you into serious legal and financial trouble.

I paid $135 to save $453 this year without any work on my part! That's $318 in my pocket. I love…read morethis service! They save me money almost every year. If you don't have the time or expertise to protest your own property taxes, why wouldn't you use a service like this?

I recommend to not engage with this group based on my experiences:…read more 1) Seriously sup-par "savings" results. 2) Craig (no last name provided) out of the Home Tax Shield Austin area is NOT someone you want to do business with - or rather, he keeps it together for that part, but gets inexplicably very rude, demanding and inappropriate when advised in writing today that home sold (closing this week) and I would therefore not make use of upcoming services... Someone with management skills ought to speak with this person / explain the value and nuances of customer retention practices. Happy to provide the email chain/image of this Craig to aid with such.

He's was unresponsive after I was asked to fill out an intake form and submit my very sensitive…read morepersonal information. My portal was created where I uploaded all the docs I had. I asked questions, sent messages got no reply. Weeks went by and I thought maybe he was just very busy. However I did not even get a message stating that. I didnt want to wait any longer because deadline was approaching. Now I worry about my personal information because its not very trustworthy to just ghost someone after getting all of that. I said how I didnt feel comfortable sending that but he made it seem like I had to fill out the intake form for the portal to be created.. without his response of any kind after some time I really dont feel confident that my information is safe. I have gone to the portal and deleted all that, but unfortunately I can not delete the intake form that was sent :( Definitely not the professional way it should have been handled on his end. I filed my own taxes before it was too late and hopefully that he sees this and deletes any other personal info for my peace of mind. Then I will take my review down

I submitted my 2024 taxes on 4/1. They completed it on 4/15. I have yet to get my tax refund. I've…read moreleft several voicemails and portal messages without any responses. I checked on the IRS website to check on my refund status but there's no record of my taxes being filed! Please call me!!!

It's that time of the year again! I said I would return last year and sure enough I did! I…read moreappreciate them so much.

Excellent service and very professional…read more I recommend B & A service to anyone. Mike is very transparent in what he does. We took our taxes to him for an issue that I had remaining from our 2018 taxes and to do our 2020 taxes and he took care of it in less than one hour. We had taken the same paperwork to another tax company and in over a month we didn't get any real results and still wanted to charge us more than what we were charged by Mike. The only risk now is that Mike will probably have us as his customers for many years to come. Thank you Mike. Leo

Great service Started with him when he was small now he's…read moreestablished and we'll know. For great committed service

Santos is very knowledgeable about tax law. He is always very professional, and shows patience when…read morewe have many questions.

4 months still waiting for them to start my business taxes. Schedules appointments and doesn't even…read moreshow 3 times. Said she would start my payroll service months ago still hasn't started. Super unprofessional.

She's a good customer service and she explained everything to me last year and I will keep going to…read moreher every year. Keep up the great work! A satisfying customer. Cynthia Ann Garza