What an entertaining day at Encore! Spending all day playing whatever slot machines I wanted and…read moreenjoying the different choices to play was so enjoyable! It was not crowded and the staff so helpful!! The place is so pristine that you would be hard pressed to find anything out of place! The Restrooms were so impressively spotless! The day was magical and fun !

I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I…read morefeel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

So Jessica the bartender is the absolute best part of here. Apparently if you walk away from the…read moretable with your chips they depreciate in value. No one in there can count. One dealer didnt even know the rules and kept asking for help and miss paying ppl. It happend alot. This place used to be cool but now its a s show

Gate City Casino did NOT come to play!…read more Listen... the vibe is right, the energy is buzzing, and the experience is giving GOOD TIME from the moment you walk in. Clean space, friendly staff, and just enough excitement to keep you locked in. BUT BABYYYYY... let's talk about the food. That bang-bang cauliflower?!?!?! Crispy. Saucy. Flavor on 10. I almost forgot I was in a casino because I was too busy enjoying that plate. Whoever is back there in the kitchen deserves a raise immediately. Period. Whether you're coming to play, chill, or eat good while having fun -- Gate City Casino understood the assignment. I'll definitely be back... and yes, I'm ordering the bang-bang cauliflower again.

The atmosphere is good, the food is great! Stopped in to grab some food while driving through (from…read moreout of state) and the food was great! Steak Egg Rolls were our favorite! Husband got a burger and it was HUGE! Drinks were on point as well. We will definitely be coming back!

The lucky moose, it went from class to trash very quickly. It's not a place I would frequent…read moreanymore when before I used to go. Several times a week, it's very trashy. The employees scary kitchen staff smoking right outside the main entrance and then go cook my food disgusting

Bally's is an easy 75 minute drive from Waltham and easy to find. The valet parking was quite…read morereasonable and despite a large crowd at the event that night retrieval occurred quickly. The event venue is a large ballroom with folding chairs set up as opposed to a stadium with built-in seats. The Manhattans and stylistics were enjoyable, a trip down memory lane for most in the audience. We ate at the steakhouse before the event, and the meal was good all in all and enjoyable experience.

This former Greyhound Park still smells like smoke from the 1970s and '80s, much of it is…read morepermanently embedded in the carpet and low ceilings in the second level. Even though they just started poker tournaments in 2026, they made the biggest blunder of any casino I've ever been in by ordering poker tournament chips with no denominations on the chips, so they have an index card taped to the table and you have to constantly look at them to determine how much each chip is worth. I have never seen such an incompetent poker room anywhere in the United States, Mexico or Europe!

Good sized casino. It is very clean and everything is kept in good order…read more There are lots of slot machines there but the minimum bet is a bit higher than I have seen at several of the casinos that I have been to. I didn't win anything big but playing at the slot machines was a nice day of entertainment. There are some good eateries there including a pub and a Chinese food restaurant. The casino workers all seemed friendly and helpful. They do offer a rewards card for a rewards program that is free to join. It is worth it if you will be frequenting the casino from time to time.

Went to Brunch at the Secret Garden in the Brook. It is pricy at $55/person but the food selection…read morewould have made it worth it. The issue was the heat. We were seated inside the "greenhouse" area (an inside area) - and the heat was unbearable. The wait staff told us the AC was broken- after we were seated. There were no fans, and no shade for about half of the tables (including ours). The ceiling was like a high grade plastic tent- that did nothing to stop the sun. My husband had his cell phone on the table and it actually overheated and shut off. Despite the quality of the food- the heat made the experience unbearable. For that price point- if your AC is broken- bring in fans or something! It was cooler outside than it was in the room. Despite being local and the food being good- I don't think that any of our group would go back.

We love MGM, always a great experience when we visit. We were passing through Springfield and…read moredecided to stay to see the 4th of July Fireworks at the river. We already booked a room at a different location before we knew the MGM was there. We utilized our MGM cards (MGM really supports Veterans) for parking (did not have too as it was free-LOL). We parked, toured the casino, grabbed a sandwich and took advantage of the clean restrooms. We were at the Riverside park when it started sprinkling, so went back to parking garage. We found out they had a free party going upper level of garage with a cover band. We listened to the band, grabbed some food hot off the grill for a reasonable price and prepared to view the fireworks from the cover of the garage. Mother -Nature had other plans, weather turned nasty, band shut-down, and for safety we were moved to lower levels. We still saw the fireworks and exiting afterwards was not terrible. The Staff from Security to Food Venders were polite and helpful the whole evening. They saved our families 4th of July in Springfield.

Eh - it was ok. It's in a sketchy part of town. I pulled into a parking spot and saw two guys…read morewalking over to a car and picked up drugs... This was confirmed when I heard them talking about how much money each of them would make off of it in the elevator. I have been to many casinos including MGM and even though casinos probably have drug deals - they are by people smart enough to be discreet and not talk about it in the hallways and elevators. Not here! Springfield has a lot of Violence and drug activity and I am surprised that MGM built a casino there. They should have kept their brand at Foxwoods. Inside the casino the layout is pretty tight, slot machines are very close together. We didn't try any restaurants because we had just come from dinner. We didn't stay long - didn't like the vibe. Most likey won't go back. Seriously - sketchy. Other reviewers are right.

Good casino, could have lil better and/or machines but they have a lot of machines. 5/5 go there a…read morelot. Should be more casinos in nh and more gambling

Great casino fun! The slots were good with many options. Won some, which was a bonus! The food was…read morealso good! Glad we could enjoy dinner and a fun night out in Manchester! We will be back for sure!