The vacuum Factory is great shop for purchasing vacuum cleaning equipment and their service.from moment I walked in , I was greeted with warm smiles and top-notch customer service. MrBob is incredibly knowledgeable and helped me find the perfect vacuum for my home . He patiently answered all my questions and provided great recommendations based on my need . Thank to him for making my shopping experience and all services. If anyone is looking for a reliable and friendly place to buy a vacuum ,look no further than vacuum factory at 6435 Erin Mills Pkwy . Mojgan read more

This place is amazing, the customer care is phenomenal...they ALWAYS go above and beyond what's necessary and I've never been disappointed which is why i recommend here to sooo many people...and now you. read more

Friendly, fair, honest and reliable service from Bob and Mike from the Mississauga Vacuum Factory. Bob was very honest, friendly and professional when I misdiagnosed the problem and took my hose for repair or replacement. After checking the hose he indicated that the hose was ok. I requested a visit to my home to have the system checked. Mike came and fixed the problem the next day. He was very professional and friendly. The price charged was very fair and reasonable. I would highly recommend Bob and Mike for all your vacuum needs. Thanks Bob and Mike. read more

Such a pleasure to deal with a business owner that values authentic and sincere customer service. Bob could not have been more accommodating. Highly recommend this business! read more

Bob is knowledgeable about everything vacuums and dedicated to customer service. I bought from him years and years ago and this year the vacuum finally needed repairs. Bob went above and beyond with service and keeping my vacuum working and out of the landfill. read more

We are a small office cleaning company in Mississauga and for almost 20 years Bob has taken care of our vacuum product needs. He has a huge selection of vacuums to choose from, as you can see from the pictures and his pricing is always fair. Bob also repairs our vacuums quickly, keeps the repair costs low, and sometimes throws in a few free vacuum bags. Above all Bob is very welcoming and warm. It's always a pleasure to drop in to buy or for repairs. Keep up the good work Bob and thanks for the good service....Joe Gordon. read more

We renovated our basement few months back and my contractor was not able to turn on central vacuum outlets. Very Painful. He tried few guys known to him but 2+ months passed by. Last week a good friend Ben, referred me to call BOB at Mississauga. A very friendly guy. Yesterday Mike the technician came onsite and got everything up & running in less than an hour, WOW! that was unbelievable. Very friendly and professional service and BOB is now more like a professional friend to me. Guys, you got any issues with Vacuums, hand it to BOB and his team and your problem out of the windows. Thank you. read more

If you are looking to get a vacuum I would NOT get Bissell they do NOT even stand by their products. I bought a Shed-Away and it did not work they said my vacuum must not be full powered. I had already explained my vacuum was Bissell and I had it for less than TWO MONTHS and they response was they couldn't help me. I will NEVER buy Bissell again because not only have their product not been satisfactory but they do not even care enough about the customer. read more

Our Hoover carpet steam cleaner has seen us through a lot - including a flooded basement in July 2013! The intake hose cracked, and we found out that Hoover had discontinued the replacement parts. We hated to throw our unit, still in great condition, into landfill! One call to Bob and he had a solution for a very reasonable price. Also had Dyson filters cheaper than their website! Cheerful, friendly service! read more

Needed a repair on my vacuum's powerhead. Saw mixed reviews about this place but decided to try it = very pleased that I did so. Good service. Reasonable price. Clean carpets again! read more

I brought my vaccuum in a couple months ago and had no issues with the repair they did under warranty. I had to bring it back for the same reason last week. I received a call, and was told by the manager I would have to replace the new parts they had put in, because he said they're defective. I asked why I should have to pay and he kept referring me to speak with Hoover. When I kept trying to dig a bit deeper, he became rude and disrespectful with me. I asked to speak with the owner and was told I'd have to call back. The Manager called back, saying he said he would send through a request to Hoover to have my vaccuum looked at again, saying because its a recurrent issue. When I tried to inquire further about who I should speaking to (manufacturer or store) he told me I didn't need to know anything and said it would take 4-6 weeks for it to be looked at. I asked again to speak to the owner. The owner came to the phone and told me I was wasting their time, and to come and pick up my vaccuum. I attempted to explain why I asked to speak to him, but he continued to cut me off, raise his voice and demand that I come and pick up my vaccuum if I didn't like their service. Needless to say I'll be picking up my vaccuum and reporting them to the BBB. read more