This facility is a sham and a scam. Not sure what happened, because reviews from 2+ years ago were…read morefine. No one is maintaining the facility, and it's impossible to reach anyone to close your account. Try calling the phone number and see what happens. There are plenty of other options in Utica. Go elsewhere.

This place is a rip off and that ate overcharging customers I am an existing customer and can not…read moreget my things out of the storage unit. Manger and/or the District Manger will not return any call or request tried to make payments several times and acct is restricted payments via kiosk and via customer service supervisor stated the system is not accepting my credit card payments. Company continues to charge late payments they are a trifling company don't rent from them talking rom experience.They are overcharging customers. FYI. If I could give a zero rating I would

When I returned the truck the man behind the counter checked me in and said everything is…read morefine...well a day later My card was charged 38 dollars for gas..when I called to speak about this the person was so rude.. beware of this uhaul

My review is of my experience trying to get a trailer hitch for my Suburu. I called the store 2…read moreweeks prior and made an appt, they told me then it would be 3 hours for the hitch install. I was driving in from an hour away and arranged for a driver to drop me off and pick me up for a 3 hour period. When I dropped the car off I was also told it would take 3 hours. When I returned to the store after 3 hours, my car had not been touched. When I asked the manager of the store what the deal was, he said they hadn't gotten to it yet and didn't know when they would. He also said that the "3 hours" timeframe given was from the point the car was pulled from the lot into the garage, which at no point was communicated to me. How do you plan for that anyway? If that's the case he the store should say to leave the car for the day, which I would have planned for. I was told twice it would take 3 hours, so that's what I arranged for. When I asked if I left it until the next day to be done, would it get done, and he couldn't give me a definitive answer. I asked if someone would call me when it was done if I left it-since no one had called me in the 3 hours they had the car to let me know they couldn't get it done-and he got so mad he gave me my key back and said he wouldn't do the job. If this guy is the manager, it's tough times out there. Absolutely horrible customer service, no communication, and no effort to accommodate the customer. Take your business anyplace else, they don't deserve your money. And of course the manager had no problem giving me the regional managers number as well as president of company, who of course never returned my call.

Very Simple, very easy to contact them and very good service. I was able to do everything online…read moreand took me no longer then 10 mins.

From the owner: Hey Whitesboro. If you're running out of room, we're your local spot for all kinds of storage. We…read moreknow life can get cluttered, and that's why we offer clean, safe, and easy-to-access self storage units in a bunch of different sizes. We also have secure spots perfect for boats, RVs, and vehicle storage. Whether you're reclaiming your garage or parking the camper for the season, we're here to make it easy. Feel free to check out our website to see what's available and rent online, or just give us a ring. We'd be happy to chat and find the right fit for you.

Great facility. Easy to sign up online. Excellent pricing. Manager was very responsive when I…read morehad questions.

From the owner: Our mission is to provide secure and affordable storage solutions in the heart of your community…read more Whatever your storage needs are, we're here to provide you with a customer-first, hassle-free storage experience.