My father has been here for 3 years now. He has been taken care at this location with great care…read more staff is super nice and all smiles. the best place for your loved on to be at.

More billing problems since Ja.n 2026. I always paid at the facility since by my house, got recpts…read moreno problem. Suddenly in Jan my checks were lost! Even paid for Mar 2026, an got email from Maria Leon I hadn't paid for MARCH. Statement revd today showed no payment. I commend the nursing staff on 3rd floor! They are great. AALAYAH, at the reception desk is wonderful. The administration, the billing dpt, and getting returned phone calls is lacking. My husband is on memory floor for 6 hrs now. The attitude of administration. Is they can move him from 2 bedroom room with TV AND PHONE to a 5 man ward room, not tell me, not adjust fee, and then look me in the face when I confronted them on it and say he was always in that room. That was LAURA. I got him returned to his 2 person room. When asked about tv and phone was told again he never had one and I would have to pay extra and since "they remodeled they weren't available." REMODELED WHAT? First and 2nd floors were, and lobby. The 3rd floor is dismal! I'm not done here. I'm pursuing this all the way. Lost glasses, missing clothes, missing wedding ring, wallets disappeared and when brought up got blank stares! Again administration. Falls, dehydration, weight loss and now wheel chair bound. Lies about calling me and no response from me is crazy! I keptva landlines just for their contact, with an answering machine. No calls/message from administration or billing ever were made. ​​​I thought this was a good place for years. Previous administration was available and helpful. They changed it over time and the interaction stopped. Now administration hides in offices. They should be up on the floors to understand what their jobs really about. PEOPLE. REGARDLESS OF WHAT FLOOR THEY ARE ON, OR FOR WHAT REASON THEY'RE THERE ARE IMPORTANT. they deserve respect! I am careful about going in because I don't want confrontation or worry about how his treatment could be a affected. But I will be pursuing this matter thru proper channels. Not just for my relative - for anyone on that floor. Nurse Debbie, Denise, and a couple others could teach compassion!

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

I have finally escaped this terrible place! That should be enough to turn you off but I could write…read morean essay on the violations of my Rights and poor health care. DO NOT SEND ANYONE TO THIS PLACE! Unless you want them to come out worse than when they arrived. Possibly losing limbs due to their assistant director of nursing.

I chose Ignite medical resort because their website made it sound amazing. My mother had a bad fall…read moreand was in the hospital for two weeks and was in need of rehab. The care she received was awful.The staff was rude and would visit the room infrequently. My mother is allergic to dyes, the staff was alerted about this and on several occasions, they still tried to give her colored pills. Well, standing at the nurses station going over my mother's pills another patient came up and they ignored her for over five minutes. The next day another patient needed help to the bathroom and the nurse said call 911, I'll be there when I get there. My mother was there for rehab and after the third day and no scheduled rehab until the fifth day we pulled her out of Ignite. We found out the day before another family pulled their loved one out for the same reasons. Do not take your loved ones to Ignite !! Do not be fooled by their website.

Dont go there for Rehab. My mom is leaving in the same shape as she arrive. Skill nursing is a 2,…read morethey dont keep track of any medical problems! Or any concerns that family might have. We have went the Director nursing at least 7 times in 2 weeks. He gets them to do their job for that shift. The next shift it goes right back. 3. The aid really try but they are so short staffed 1 aid 15 patients.

My mom stayed in the rehab facility here. All staff was very…read morenice and kind. Only problem I experienced was with communication. They would benefit from having a main care person who could coordinate care and communicate with family members.

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

My stay at Bella Terra Schaumburg is wonderful . this is my 2nd time to be admitted here . staff…read moreare friendly , professional and competent . the food is good . I will always choose Bella Terra Schaumburg for skilled nursing facility . thank you to All the staff of Bella Terra Schaumburg !!!

Louie is the first person I met who showed me around. He's a big seller for me! Super nice and very…read moreaccommodating. I had been to 2 other rehabilitation places beforehand. I looked for cleanliness, kindness of workers, workers actually working (not standing around gossiping while you hear people yelling for help) attentiveness. Also, no smell. I was (and so was my entire family and lots of visitors that came to see my mother in her 5.5 week stay) VERY satisfied! Tracy and Kim at the front desk always had happy/great attitudes and so did the rest of the staff when I was there. PT and OT workers were great! Doc was very informative too. Nurses were on top of their game too. I believe my mother mentioned Rowanda, who was a fav too! My mothers room was always clean (garbage, floors, etc). It's tough to find a decent rehab for your loved one...but I (we) were very fortunate in Bella Terra in Schaumburg. I DO NOT ever recommend the old Friendship Village. I walked in and out when I saw a number of 'HECK NO's!' Wasn't thrilled with the Bella terra in streamwood either. Smelled and lot of workers just standing around yapping to each other. Thank you for taking such great care of our mother, BT! I give this place a 4.5

My wife has been a resident here for over a year and is well taken care of. The medical staff,…read moreincluding the doctor, nurses, nursing assistants, therapists closely watch her condition and medical needs. The management team is responsive to inquiries. One deficiency is the food. It generally does not meet the description found on Alden's web site, "delicious and nutricious". Sometimes, like tonight's 'chicken alfredo', it's not even appealing to look at and much less desirable to eat (photo attached).

My loved one had the greatest experience in healing at Alden. The nurses and Aids were terrific!…read more We felt so cared for! The dining room is lovely, food very good. Communications were terrific and Activities program so much fun! Would recommend to anyone who needs excellent care.

I just need to say thank you all at Bella Terra in Streamwood. My Mom had a bad turn after…read morereceiving chemo and radiation for stage 4 head and neck cancer. It took away her ability to talk, walk and eat. Dakota (admissions) Julie (dietitian) Kathy(nurse). The therapy staff was amazing...all of them. Housecleaning was fabulous even though my Mom would "miss the basket" all the time, Agnes(social Worker), Iris, Mary, Colleen, Loni and most importantly Katelyn, the speech therapist. She really worked on my Mom and it was so nice to see her progress every day she was there. My Mom is home now and so much better due to the diligence of the staff at Bella Terra. I know I'm forgetting someone so, Thank you to the whole team for dealing with my Mom...she's not always easy and they took care of her like she was their own Mom.

This place needs to prioritize their patients care. We had a nurse tell us to go home. NO!! We…read morewant to spend time with our mother. We can't leave a blow dryer there because they're worried about another patient coming in the room to harm themselves. ‍ This place is unorganized ... the list goes on ... took 2 weeks to get prescriptions in stock. stay away!!

My experience at Northwest Physical Therapy was 5 stars from start to finish. I rehabbed there for…read more6 months working to heal a shoulder injury complicated by RA. First of all the facility is immaculate. From the waiting area to all the equipment areas - even before the pandemic all areas were always spotless. And when Covid hit, every precaution was taken and every protocol followed. I always felt very safe and protected. At the front desk, Vik always greeted me with a smile and a friendly word. As a physical therapist, Anita is extremely competent and professional, but also very welcoming and friendly. She is one of the best therapists I have ever worked with: knowledge and thorough, as well as patient and kind. She could tell if I was having a bad day with pain & stiffness from RA, but still helped me progress in strengthening my shoulder. I always received individual attention- unlike other clinics that overbook and basically leave you on your own. When the need arises, I will definitely go back to Northwest PT. And I recommend them to all my friends and family. There is no question that you will receive top notch and professional treatment from Anita and Vic.

From the owner: We specialize in Women PELVIC Health.. Incontinence, Prolapse, Pelvic Pain, Pregnancy & PostPartum…read moreCare, Vertigo, Orthopedic & Neurological Conditions, Auto & Sports Injury

Ascension/Saint Alexius/Amita Outpatient Center is a convenient place to get Physical Therapy and…read moreimaging tests done. I had my intake for physical therapy sessions with Ricky. He was very friendly and thorough asking many questions to assess if I had muscle, nerve damage or worse. The center was great about scheduling future sessions thereafter that met my needs. They even provided a print out of all of the session dates and times which was very helpful vs me trying to add them all down on my calendar in one go! They have many exercise machines to meet the needs of whatever you're going there for. Easy in and out appointments!

Richard went well! I had hip surgery August 2024 and after home health therapy I was sent to Amita…read moreHealth Outpatient for treatment. I was lucky enough to have Richard who was so kind even though he worked the heck out of me. As he greets you with a smile you will go from exercise machines to balancing/ stair exercises to stretch bands with all resistances and table exercises. Though at first I was in doubt about therapy, Richard was so thorough by the time I had my follow up with my surgeon they thought I was finished therapy. Thank you Richard for my life back! I was always tired after leaving you but you whipped me into shape! I am so grateful and blessed to have had Richard at Amita Health Outpatient. Thank you to the entire staff you are all kind, friendly and experienced! You all made me feel like family. Thank you, God Bless you guys!!

I've been very happy with the care and results I have received from this Rush PT location. The…read morestaff is friendly and helpful. They listened to my concerns and help me prepare for an upcoming hip replacement surgery. Because of the care I received my recovery was much quicker. The only thing I would say is please update this facility, Rush. It's looking a bit tattered, torn and run down.

If you are looking for outstanding PT this is the place. I can not say enough good thing about the…read moreexcellent care I have been given. Not only are all team members kind and comprehensive. The level of care given far exceeds all others. By that I mean all other PT treatments Centers. My situations were very complex. By going to PT 2x a week I have been able to avoid surgery. Yes you have to do the work also, but they are there to assist all the way. I highly recommend this PT Center. Jake, Andrea and Brie are absolutely amazing. As well as the rest of the people that work with them.