Before you trust Ignite Medical Resort Hanover Park with someone you love, please read this review…read more If my family had known then what we know today, we never would have placed our father at Ignite. During my father's 26-day stay, someone from our family was with him a minimum of 12 hours every single day. We weren't relying on updates from staff. We were there. We saw what happened. We asked questions. We took notes. We advocated for him every single day. Even with that level of involvement, we constantly found ourselves stepping in because things weren't getting done. Call lights went unanswered. My father's call button wasn't always within his reach when he needed help. Medications were left unattended at his bedside. Delays in care became routine enough that we felt we had to monitor what should have been basic responsibilities. We questioned the wound care he received, medications that were administered without anyone discussing potentially serious side effects, and decisions that never seemed to be fully explained to our family. Over time, the hardest part wasn't just watching his condition decline. It was watching him lose trust in some of the people responsible for caring for him. By the end of his stay, the overnight hours were the ones he feared most because he didn't believe someone would come when he needed help. I've attached one of the photographs we took immediately after removing the bandages from my father's foot after he left Ignite. It is one of many reasons our family still has unanswered questions about the care he received. After my father passed away, we didn't immediately write this review. Instead, we spent weeks reviewing hundreds of pages of medical records, organizing our notes, and preparing a detailed executive review because we believed Ignite's leadership would want to understand what happened. We also made sure to recognize the nurses, therapists, CNAs, and support staff who treated my father with kindness and compassion because they deserved to be recognized. Our review was sent directly to CEO Tim Fields. Amy Hammond, Vice President of Operations, contacted our family and met with us, along with Heintje Miranda, Vice President of Clinical Operations. Amy assured us she would investigate every concern we raised, answer our questions, provide the records we requested, and make sure no other patient experienced what our father had experienced. We left that meeting believing we would finally get answers. Instead, the deadline came and went. I sent a detailed follow-up email listing every document we had been promised, every unanswered question, and every commitment discussed during our meeting. We never received a response. No records were provided. No findings were shared. No explanation was offered. Communication simply stopped. There were employees at Ignite who treated my father with genuine kindness, and our family will always be grateful to them. This review is not about those individuals. It is about the care my father received, the questions that remain unanswered, and the complete lack of accountability from the people responsible for leading this organization. If this is how Ignite responds to a family that was present every day, documented everything, and genuinely wanted answers, I can't imagine what happens to families who aren't able to advocate the way ours did. My family will never again trust Ignite Medical Resorts with someone we love.

I chose Ignite medical resort because their website made it sound amazing. My mother had a bad fall…read moreand was in the hospital for two weeks and was in need of rehab. The care she received was awful.The staff was rude and would visit the room infrequently. My mother is allergic to dyes, the staff was alerted about this and on several occasions, they still tried to give her colored pills. Well, standing at the nurses station going over my mother's pills another patient came up and they ignored her for over five minutes. The next day another patient needed help to the bathroom and the nurse said call 911, I'll be there when I get there. My mother was there for rehab and after the third day and no scheduled rehab until the fifth day we pulled her out of Ignite. We found out the day before another family pulled their loved one out for the same reasons. Do not take your loved ones to Ignite !! Do not be fooled by their website.

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

I have finally escaped this terrible place! That should be enough to turn you off but I could write…read morean essay on the violations of my Rights and poor health care. DO NOT SEND ANYONE TO THIS PLACE! Unless you want them to come out worse than when they arrived. Possibly losing limbs due to their assistant director of nursing.

My stay at Bella Terra Schaumburg is wonderful . this is my 2nd time to be admitted here . staff…read moreare friendly , professional and competent . the food is good . I will always choose Bella Terra Schaumburg for skilled nursing facility . thank you to All the staff of Bella Terra Schaumburg !!!

very clean place and excellent nurses. call lights are answered quickly most of the time. therapy…read moredoes a great job. Gladys from dietary is outstanding!

I've been very happy with the care and results I have received from this Rush PT location. The…read morestaff is friendly and helpful. They listened to my concerns and help me prepare for an upcoming hip replacement surgery. Because of the care I received my recovery was much quicker. The only thing I would say is please update this facility, Rush. It's looking a bit tattered, torn and run down.

If you are looking for outstanding PT this is the place. I can not say enough good thing about the…read moreexcellent care I have been given. Not only are all team members kind and comprehensive. The level of care given far exceeds all others. By that I mean all other PT treatments Centers. My situations were very complex. By going to PT 2x a week I have been able to avoid surgery. Yes you have to do the work also, but they are there to assist all the way. I highly recommend this PT Center. Jake, Andrea and Brie are absolutely amazing. As well as the rest of the people that work with them.

I highly recommend this place!!! over many years doctor K…read more and he's staff helped me get back on my feet multiple times , always with 100% result

I started going to HealthCore since my masseuse transferred there. I started to experience back…read morepain ( degenerative disk disease from previous work injury ) so I decided to see Dr. Irshad for help. He didn't charge me for the consult and I have been going there twice a week sInce. Laser and ultra-sound treatments along with decompression and muscle stimulation. All I can say is that I am feeling much better. Thank you! P.S. Nice facility and great staff too. If you want a great deep tissue massage, ask for Susie!

Only ok part is the therapy room No consistent care…read more Physician errors nurse errors Used to be a better run facility not anymore No one cares here!

SYMPHONY OF HANOVER PARK / 3RD FLOOR NURSING…read more I would agree with all the negative comments here. Many of the nurses aren't attentive, there is no communication and they simply don't care about the patients or the facility. It's impossible to find out any information. I came here as a cardiac patient (Heart failure) and had to wait numerous times for a nurse to answer my call light. The last straw was today when I waited over 1 hour and 22 minutes. Some of the nurses were nice and attentive but most don't really care. Sometimes this is a earmark of the people that own and manage because they purposely under staff, over work and under pay nurses, particularly the foreign ones. You can forget about your room being cleaned, bed made or a bath on the weekends. If you have a love one take them somewhere else. ***** 5 STARS go to Carol, Ashley and Stacy for the Rehab Unit (Different than the overnight nursing unit at Symphony) I came in not able to get into or out of a car, do stairs or walk very far. In just over two weeks I am now able to get into and out of our car, do stairs and walk further. Wish this rehab had out patient.

My experience at Northwest Physical Therapy was 5 stars from start to finish. I rehabbed there for…read more6 months working to heal a shoulder injury complicated by RA. First of all the facility is immaculate. From the waiting area to all the equipment areas - even before the pandemic all areas were always spotless. And when Covid hit, every precaution was taken and every protocol followed. I always felt very safe and protected. At the front desk, Vik always greeted me with a smile and a friendly word. As a physical therapist, Anita is extremely competent and professional, but also very welcoming and friendly. She is one of the best therapists I have ever worked with: knowledge and thorough, as well as patient and kind. She could tell if I was having a bad day with pain & stiffness from RA, but still helped me progress in strengthening my shoulder. I always received individual attention- unlike other clinics that overbook and basically leave you on your own. When the need arises, I will definitely go back to Northwest PT. And I recommend them to all my friends and family. There is no question that you will receive top notch and professional treatment from Anita and Vic.

From the owner: We specialize in Women PELVIC Health.. Incontinence, Prolapse, Pelvic Pain, Pregnancy & PostPartum…read moreCare, Vertigo, Orthopedic & Neurological Conditions, Auto & Sports Injury

After I had a lumbar discectomy in 2012, I had always had a level 4-6 pain in my back in a scale of…read more0-10. It was right in the range that I might need to take an OTC drug, or just suffer with it. My wife suggested to try a chiropractor she started using. I met Dr Lorenz at Health First in Schaumburg Illinois, as part of the suggested regime when I started in 2021. As he began the treatment, he could immediately tell the muscles and tissues in my back where like a rock, as a natural response to the previous injury. He skillfully found all of the pain centers residing in my back, an painfully began to use naprapathic message to ease the tension and reduce the pain. I followed him when he decided to open Revolutionary Health, he seemed to have the space to begin more advanced concepts. He has begun to use a chiropractic bench which gives greater articulation to work on the back. He also has been able to begin treatment of the menial tunnel syndrome that I developed in my right arm, which seems to provide greater relief than when I went with the typical orthopedic treatments. I also has experience with magnetic treatments, which I've heard can provide pain relief as well. Overall, his treatment methodology is painful at the beginning, but in the long run, provides a terrific non-drug methodology to alleviate pain. Thankfully, my insurance covers this type of treatment. Generally speaking, since his practice is new, the office experience is a bit muted, since he does not have a staff. He has generally flexible scheduling between 9 am and 6 pm. Overall, I cannot express enough my recommendation for Dr Lorenz. Please consider this type of care, as a non-drug related substitute or addition to pain care.

My first visit with Dr. Lorenz was in September, 2021. I hobbled into his office with major pain in…read moremy left hip/butt area. In July, 2021, I knew I had pulled something in this area but thought it would disappear. Little did I know it would get much worse. By the time I saw Dr. Lorenz I had seen two MD's and had many sessions of physical therapy with two different therapists. I was still not in good shape. I had to lift my left leg to get into the car and bathtub. Dr. Lorenz suggested four sessions in a two week period. I knew after the first session I was much better. After the fourth session I was practically back to normal. Shortly after that I was back to normal! I now see him every three weeks and feel wonderful. He also is trained in Bio-Magnetic adjustments which I highly recommend. Dr. Lorenz is extremely personable, intuitive, a good listener, and truly cares about his patients. He definitely deserves this 5 star review.

Ascension/Saint Alexius/Amita Outpatient Center is a convenient place to get Physical Therapy and…read moreimaging tests done. I had my intake for physical therapy sessions with Ricky. He was very friendly and thorough asking many questions to assess if I had muscle, nerve damage or worse. The center was great about scheduling future sessions thereafter that met my needs. They even provided a print out of all of the session dates and times which was very helpful vs me trying to add them all down on my calendar in one go! They have many exercise machines to meet the needs of whatever you're going there for. Easy in and out appointments!

Richard went well! I had hip surgery August 2024 and after home health therapy I was sent to Amita…read moreHealth Outpatient for treatment. I was lucky enough to have Richard who was so kind even though he worked the heck out of me. As he greets you with a smile you will go from exercise machines to balancing/ stair exercises to stretch bands with all resistances and table exercises. Though at first I was in doubt about therapy, Richard was so thorough by the time I had my follow up with my surgeon they thought I was finished therapy. Thank you Richard for my life back! I was always tired after leaving you but you whipped me into shape! I am so grateful and blessed to have had Richard at Amita Health Outpatient. Thank you to the entire staff you are all kind, friendly and experienced! You all made me feel like family. Thank you, God Bless you guys!!

Went there for surgery on both my ankles at the same time…read more Let's start with the fact that I now have a copy of my medical records from my stay there. Upon reading them, it's clear that I'm lucky my surgeon knows left from right. He normally doesn't do surgery there and now I know why. My records have several notations stating that they were surgically removing hardware from my LEFT ankle - which they were actually removing it from my RIGHT ankle. And it states that they're installing hardware into my RIGHT ankle - which they were actually doing to my LEFT. In one notation it stated that they " were installing hardware into my right ankle. They were then going to remove hardware from my right ankle. " Wrong. Two lines later it states that they were installing hardware into to my left ankle. Reading these records made me wonder if they were at all coherent at the time they were recorded. This is a hospital. I would expect they would pay attention to those kinds of details especially when surgery is involved. To be clear my surgeon is wonderful and now I know why he doesn't normally operate at St Alexius. The first night I was there the nurse refused to give me my normal blood pressure medication. It was noted in my chart that I take it for a heart condition, and not high blood pressure. My regular cardiologist (who is in Naperville and specializes in my condition) told me that he doesn't care how low my blood pressure is, he wants it as low as it will go. It's to protect my aorta due to a genetic condition I have that killed my father. A condition that is noted on my chart. The nurse would not listen. She said my blood pressure was too low to give me the medication. I agreeed, and stated that if I didn't have this particular condition, I wouldn't need the medication. But I do have the condition and therefore my cardiologist wants my blood pressure as low as possible. She still refused. After complaining that she would be responsible if my aorta tore, she finally called the on-call doc. Again, though my condition is in noted in my chart, along with clearance from my cardiologist (who is the prescribing doctor), the on-call doc still refused to give me the medication. In the morning, I spoke with the day nurse who said she would ensure I got the medication that night. And finally I did. But a hospital that would allow me to go without a medication for a heart condition noted in my chart is clearly due a lack of knowledge, an assumption made, and a serious risk that could have resulted in dire consequences. The next night, a different night nurse refused to give me the Dilaudid pain medication I was on. Mind you, I just had 2 large screws removed from my fibula and tibia in my right ankle. And 4 screws drilled into my left ankle not even 36 hours prior. It was 10/10 pain. I felt like a bear was chewing my bones in both feet. I was in agony for hours, crying, and trying to breathe through the pain all night. The nurse finally offered me a Norco. I took it, desperate. It didn't even dull the pain. I asked for another and she refused. I was doubled over and nauseous from the pain all night. I never even got close to sleeping at all. When the morning nurse came in and saw me panting, exhausted and folded in half grabbing my bandaged ankles crying, she immediately ordered the Dilaudid. She was horrified that I had been in that condition all night long. It's clear the day nurses and doctors were much better trained, and cared more about their patients than the night shift. So a hospital that can't keep left from right straight, refused a prescribed heart medication for a condition noted in the chart, and a night shift that simply doesn't care that a patient is in agony is not a hospital I will return to. I advise you to go anywhere else you can. Worst experience I've had at a hospital.

I do not recommend Saba Kahn in cardiology. If you are considering being 'treated' by this…read moreindividual I would do more research and reconsider. I am happy to further explain if necessary. Feel free to send me a msg with any questions or concerns.