David was amazing! He arrived on time exactly as promised and his level of communication prior to…read morearriving was perfect. He took the time to listen to my concerns around the "unwanted visitor, aka squirrel" living in my roof somewhere. He did a thorough inspection of the house, attic space, and roof to look for damage and entry. He was very professional and actually had an opening a few days later and is coming back to make the repairs. Overall i was highly impressed and the reviews that i read online back up the professionalism. I highly recommend them if you have any unwanted wildlife in your house :)

I had a wonderful experience at BEACON! BRYANT was amazing and went above and beyond to help us…read more The service was fast, friendly, and high quality. I really appreciated that he'd call before coming over and give an eta. I will definitely use their services again and I highly recommend them to everyone!

i have to say that we are totally pleased with all of our services with total pest solutions !! we…read morehave all of there services and james who does our yard and shrubs is absolutely amazing !! very friendly outgoing hard worker and always will take the time to explain things to me when i ask! he's very well knowlegeable of his job and does it above and beyond ! i would highly recommend total pest solutions for sure. we have had them for 5 years and never have had an issue at all. we have always been pleased. also i would highly recommend ruben for the termit and inside pest control i have never had an issue with anything and they stand completely behind there services .. so give them a call and i promise you will all say the same thing!! a very happy customer from the estates of auburndale linda & heather

I am extremely disappointed with the level of customer service I have received from Total Pest…read moreSolutions in Lake Alfred, Florida. After repeatedly calling your office, my calls were continually sent to voicemail, and I only received automated text responses instead of speaking with a representative. When someone finally answered the phone, the young woman I spoke with was rude, unprofessional, refused to provide her name, and showed no interest in addressing my concerns or finding a resolution. Before I agreed to sign a contract, I was specifically promised that multiple large bags of topsoil (up to three) would be brought to my property to repair the dead areas of my lawn. That promise was an important factor in my decision to become a customer. Instead, only a small amount of topsoil was brought, and even that was not applied properly to the front yard. I am now being told that adding topsoil is the customer's responsibility, which directly contradicts what I was told before signing the agreement. In addition, the technician who visited my property and his colleague did not document or complete what they had promised. Because nothing was written down, I am now being told that the commitment is not binding. I have even been told that I need to provide video footage from my home's security cameras to prove what was promised. That should not be the customer's responsibility. I requested that a manager come to my property to review the concerns in person, discuss what was promised before the contract was signed, and inspect the condition of my lawn. Rather than working toward a solution, I experienced resistance, aggressive pushback, and a lack of accountability. This entire experience has been frustrating and unacceptable. I became a customer based on the promises that were made before I signed the contract, and I simply expect those promises to be honored. I respectfully request that management contact me, visit my property, review the original commitments made during the sales process, and resolve this matter promptly. I hope Total Pest Solutions will take this complaint seriously, improve its customer service, and honor the commitments that were made to its customers. What they wrote me " Good morning, Sir, I wanted to clarify the situation regarding the bag of topsoil. The bag your technician brought was purchased with his own money as a courtesy. Topsoil is not a product that we stock or provide as part of our lawn service. When topsoil is needed, we typically recommend that the homeowner purchase it from a local store such as Lowe's or Home Depot, and we are happy to spread it during our visit. In this case, your technician was simply trying to help by bringing one bag at his own expense. He also did not charge you an initial service fee for the lawn. We did not cause the damage to your lawn, but we have been doing our best to offer guidance and assistance to help improve the affected areas. If additional topsoil is needed, you are welcome to purchase it, and we can spread it during your service. However, we cannot require our technicians to purchase these materials themselves, as providing topsoil is not part of their responsibilities or our standard service. I apologize for any confusion and appreciate your understanding. And after phone call very disrespectful from young female"

I have had the pleasure of the service with this company for over 20 years. Friendly, professional…read moreand honest. I highly recommend this company to everyone. Bob the owner makes sure things are done correctly. Chris is always thoughtful of your issues and follows up with everything requested. If you are looking for a great choice for Pest Control this company can not be beat. Thank you Bob and Chris for all the years of incredible service!

The guys that come out to spray are great. The guy who answers the phone is very rude.read more

I have a big name pest control company servicing a residential property. They do great, as that…read morespot started off infested and is clear now. I was kinda scared to ask them for a quote for this next spot that's twice the size bcuz the other space isn't exactly cheap, so I decided to try a smaller business. I'm THOROUGHLY impressed with how much more professional this company is. I have to beg the other folks for an arrival window. Swan's has it set up with a confirmation text AND an arrival window. The timing from a request to the appointment was super quick, and the technician is polite and personable. I'm canceling my contract with the other company and going with Swan's all the way!

I was super pleased with the service I received from Swan's Pest Control. I called in the evening…read moreand needed service fast after two other pest control services and DIY products failed me, Swan's was able to come out the next day to help. The pricing was reasonable, they were responsive and quick, I called and texted the contact who answered questions I had and he was overall very nice to talk with. I asked if he could come out and follow up to address a separate issue the following week which was no issue for them at all. They solved an issue I had with ants in our apartment for months after multiple other services failed, and they fixed it on their first visit. I could not be happier and would highly recommend their services.

This company was recommended by a friend who had terrible lawn issues and was going to replace the…read moresod. She said they brought her lawn back. I decided to give them a try and my lawn looks amazing after six months. I was going to replace some areas and they said it was not necessary that they would be able to bring them back and they did. The service was very affordable for what they did. I also added their pest control service which has proven to be beneficial in preventing insects from coming into my home. I highly recommend them.

This is hands down the best pest control and lawn care company you can hire. We have had their…read moreservices for over 4 years now at our first home and now our second they completely revived our yard since we moved in 4 months ago at our second home where the yard wasn't in great condition at the time of purchase. The pest control is also amazing. We have a lot of pavers and had a huge ant problem when we moved in and after the first service 90% of the ants were gone and by the second service they were completely gone and I haven't seen any since. I have yet to have any issues inside the home either. Their office staff is so kind and helpful when you call and the pest control manager and the operations managers are so responsive and informative. It's amazing the quality of service you can get from a family owned business. My whole family has hopped on the Pest Patrol train since I started their services and are equally as happy. Beyond all this their pricing is fair and completely worth every penny.

Very professional, informative, reliable and effective service . Would recommend this business for…read moresure. Thank you so much for going above and beyond :-)

In today's world, you can't get people to call you back, and if they do call back, they don't show…read moreup when they promise to. If they do show up, they don't finish the job when they say they will. You end up calling them multiple times to finish what they started, and they never come back to complete the work. Trapline is the exception to that rule. I made contact with them, they showed up as promised, and did all the work they said they would. They got rid of some very destructive raccoons for me and repaired my soffits. They gave me a quote and a handshake, and they delivered on all of it in a very tight time schedule. I never had to call them back. They did the work they promised completely without any prompting from me. That is rare in this day and age. If you are in the Orlando area and have critters driving you crazy call Trapline and let them take care of it for you. You guys deserve the five stars, you earned it. I will post this review here, there, and everywhere--and by everywhere, I mean Facebook.

This company ruined my yard or should I say chemically burned my yard! The "Manager" met the next…read moreday said it's on us we will take care of it! But I need cooler weather to replant the sod. We agreed then he can back out and tried to blame it the watering! All their company reports show my lawn was fine until their tech burned it! This manager is as condescending as they get! If I was the owner I'd of fixed the yard and coached the tech. Especially after admitting it was their fault .

These guys have been taking care of our lawn and pest control for over 6 years. Mike Fisher and…read moreDerrion Pryor have been working on our chinch bug issue and got it under control and the lawn is looking good again! Amazing job, as always guys! Many thanks!!

Very responsive and professional. Won't try to upsell, but will do what you ask. Highly recommendread more

I had a raccoon on my roof and reached out to Affordable Critter Solutions. Dirk came out promptly,…read moreinspected both the roof and attic, and confirmed there was no nesting inside. He provided scent markers to help deter the raccoon--all at no charge. I really appreciated his honesty and professionalism. He didn't try to upsell me on unnecessary services and was completely transparent about the situation. It's rare to find a company this fair and trustworthy. If the raccoon comes back, I won't hesitate to call them again. Highly recommend!