Where to begin? For one, this HAS to be the most money-grabbing operation known to man. Among many other things, they require you to have property Insurance on the contents of your locker, and if you fail to provide proof of Insurance, they"add" their own for $18/mo. When I did not comply, they charged the $18. O.K., fair enough I guess. However, they did not, nor would not furnish any Certificate of Insurance from a legitimate Insurance Company, outlining the terms and conditions of the "Insurance": A-1 U-Store-It purchased on my behalf.,Then, when my Ins. Co, (American Family) furnished evidence of my Insurance during the period A1 U Store It had added yheirs, they refused to refunds my money. During my most recent encounter, I met with the Property Manager, Sally. My Drill Sgt. in the Marine Corps had more pewrsonality than she. Actually, I'd bet, in a personality contest, a King Cobra would win, hands down. The reason I had to interact with this individual was that I had lost my keys to both my lockers and needed to have A1 cut off the locks that I had to buy from them. I was told it'd be $56.00 per locker to do so-$112.00 total. And no, I couldn't use my own, or theirs, bolt cutter because I might damage their $5,000 door. Additionally, it could take 1y-5 days for their Maintenance man to cut off the locks. After having dealt with the Property Manager's sullenness, I was so frustrated that I inadvertently dropped the "F" bomb word. Alas, Sally became animated and told me in no uncertain terms that cussing was not permitted on the premises of their facility. I apologized, but told her that both she and I are on this life because our parents performed the very act that I had just named. Now, if you want to do business with a Company that will raise your locker rent EVERY year, impose rules that only enrich the owners, want to deal with uncaring management, A 1 U Store It is your best bet. Oh, I've been dealing with them for over 10 years and have spent about $34k with them. Loyalty means NOTHING-only$$$$$$. read more

I did business with this facility of a year and a half. When Robyn came to work there, I received a more professional and cordial approach than before. I can honestly say she tries her best to be helpful but I didn't enjoy the storage fees and rules. You can't make a payment on a balance and that's inconvenient for most people. Seems like they want to keep adding fees and won't take partial payment to lower the balance so u either have to neglect others to pay them or left them take ownership of the unit. I'm so glad my term has ended. read more