Been a loyal customer for years. One day I accidently took a gummy thinking I paid for it, but had…read morebrain fog and forgot to do so. The next time I come in, they accuse me of stealing. No asking for my side of the story, no asking what happened No asking for my side on what happened. I got accused of "theft" by the manager without As someone who has been going here for years, I am sad to see how far this store has declined in value. It used to be a place where they care about customers. Now, make one simple mistake, and they turn on you- without even the courtesy of asking WHY or WHAT HAPPENED. WTF?! I would not have felt the need to say anything if this woman just handled the situation differently than she did. All she had to do was ask "care to explain what happened?" and I would have told her my brain farted. What SHE said was "you stole. You looked at your hand, saw you had a gummy, and walked out anyway. "you knew what you were doing". NOT TRUE. I was having a mental health issue that day and no one bothered asking to see if I actually meant to take anything. Had they simply told me "hey, you forgot to pay" I would have gone back and paid in a heartbeat. Instead I get accused of theft without them even checking to see if their own theory is true or not. As someone who has been going here years, let me say this place is no longer a place I enjoy. This place has dropped in quality so much it is clear they are about profits over customers. Congratulations, you just lost one of your most loyal customers. This woman is a bitch.

To start off great location competitive prices a lot of varieties to choose from. I have to to give…read morea shout out to Kye and Lisa, very knowledgeable. Great customer service. Theyreally do know how to talk to people and give the service that's needed. A major big up to both of you. Definitely deserve a raise Tim.

This place is a whole vibe ! You got to check em out. I Love the flower selection, huge vape…read moreselection as well. My new fav spot

I always have the same guy every time and he's amazing! He always takes the time to explain the…read moreproducts and he's always very nice

Broad selection. The owner is very knowledgeable about strains. I learned a lot. Reasonable prices…read more Can't wait to go back!

Great atmosphere! The store is always really clean and the selections are pretty big. I go for pre…read morerolls and I always get great recommendations from the employees. Price wise, it's very reasonable and combined with the cozy feel; I think it's my go to shop from now on!

Great staff, fair to great prices on products, good selection. Super clean store. Selection had…read morealmost everything I was looking for and would expect and I had some far out requests.

Great service, nice people especially the woman from up north. She was very knowledgeable and they…read morehave a great selection of products.

A situation presented at Sunset Lake Smokeshop when I was…read more inadvertently charged an incorrect amount during the single purchase of multiple items. I brought the matter to the store's attention more than a week later and the matter was quickly resolved to my full satisfaction. This matter could not have been settled in a more forthright and professional manner. I can recommend Sunset Lake Smokeshop without reservation. The store is clean and well organized. The staff has been unfailingly helpful and polite.

Great Cigar Lounge! Nice vibe, comfortable seating, great ventilation and a very nice Humidor to…read moreshop from.

Once a small-town post office, now a first-class lounge delivering comfort instead of mail. Their…read morespace pairs warm wood and rich leather with the aroma of premium cigars from the huge humidor. Sip a coffee, catch the game, or seal a deal in the conference room -- all while surrounded by great company. There, every visit gets stamped with sophistication. Their shop's stocked with the cigars you crave over and over and the pipe tobaccos you can't find anywhere else. They specialize in the hard to find, the premium, and the perfectly aged -- because ordinary just doesn't light up the same way. You come for a cigar, stay for the company, and left wondering how soon you could come back. Satisfaction delivered -- no postage required. Cheers!

I want to love this place and I have tried, but management has made it a bit difficult. For…read morestarters, the lounge needs a bit more ventilation. If you have more than 3-4 people in there it's practically like a hotbox more liken to what you'd see at a concert from a fog machine. The next biggest issue I've had here is their hours. They don't actually have any real hours, it's kind of just whenever they feel like closing they close especially if it's not busy. One time I showed up a few minutes before 8 with a buddy an we were told they were closing. We brought up the fact that we checked their own website and it said 10pm before we drove half an hour. We were told the website was wrong. Another time we show up on a Friday around 9pm and they are scheduled to close at 11pm. Again, we were told they were closing early around 9:30p and asked to leave. I find not keeping to your posted hours really unprofessional even if it's only 1 or 2 customers. And the hours on your website and door should always be up to date as well as Google, Yelp and Apple Maps which is where 90% of people are going to check. It's easy to sign up for a manager account on those sites. The crowd here can be really really weird. One day a buddy and I were smoking in the rocking chairs outside when we were approached by someone who entered via the gate and asked if they could sit with us (note I said sit, not join). We accepted. They then promptly invited all of their friends to join one by one as they arrived and pretty much pushed us out of the table and wouldn't really speak to us--apparently the rocking chairs are coveted and we were in "their" spot. On top of all that, every one of them brought a travel humidor, not a single one went inside and bought anything. I've seen this group here many times and I've never seen them inside to get a drink or a cigar or anything. Very strange. Finally, if you compare this place to Apex Cigar lounge it just seems small and dirty. Apex has better ventilation and lighting in the lounge. Their outside areas are nicer and much cleaner. Their humidor is twice the size. And more importantly...they keep the hours they post on their site even if you are the only person there. Heck, I've been there after hours just chilling and smoking with the staff.

I rarely give a 5 star rating... but this place is the closest that I have seen in a while…read more They are a gem in that area if you are a cigar smoker and/or craft beer drinker It is located on a main road and has its own parking area. The owner greeted us and was very nice and friendly. This business is very veteran supportive. Along with major cigar brands, they support veteran owned cigar makers like Southern Draw and Carolina Cigar Company. In addition, several of the beers on tap come from veteran owned breweries. They have an indoor and outdoor seating area. The outdoor area is heated. There is a $5 per year cost to smoke there. The owner, Eric, explained their rationale for that. The indoor area is nice and they have music playing. There are no sports or news stations allowed on the TV. Eric told us that their are plans to have speakers placed around for better sound and volume control. Like I said they are not perfect and are working on things, but overall this place is excellent I wish I lived closer.... And i wish they did on line ordering, but that may come later he said. Go here and check it out!!!

Very knowledgeable guys just hangin out. Had a great time. Bought some good tobacco. Cool old…read morememorabilia to see too

George and the boys are very knowledgeable and courteous. I come from NY to visit my parents and…read morealways stop by to see George who is kind soft spoken gentleman. I have bought many pipes and always load up on tobacco. I have always felt welcome at pipes by George.