Ms. Wanda provides excellent service. Very professional, knowledgeable, and helpful. I highly…read morerecommend this agent.

I called this place about 4 days ago, My cousin is ensured by them and he wanted to add me into his…read moreinsurance, but do to the door English he knows he handed the phone over to me. I spoke to a agent by the name of Shontee R Seward. I told her I was the person been added to the account, and I gave her my liscence information and everything she asked me for. I gave her my email address and that's how we communicated. She never sent me a picture with the new policy with both our names on it, so I just let a few days past by thinking either she was going to send it or he receives it in the mail. Now I need this policy ASAP! to start driving in my job and I try contacting Shontee but she wouldn't respond to my emails my last option was calling the place. Due to not been around my cousin made it difficult just in case they ask me a question and j wouldn't know it. I called and some one answer not Shontee dough. I told them I needed a picture of the policy and I explain to her everything I just wrote above. She then put me on hold for like 5 minutes and kept talking to some in the background. Then she ask me what's my cousin date of birth. I ain't know it by hard so I had to call him and before I called him I told her he's at work it's his first day of his new job that's why he's not around me on this call. I called my cousin and he told me his date of birth when I tell her then she tells me she's not sending me the info she's sending it to him. I told her I spoke to Shontee and the information was sent to my email address since he ain't know English very well. At this point I'm going back and forth with her. She never sent it to me. Sent it to my cousin but then made a complaint to my cousin saying I was rushing her and being unprofessional. Worst customer service I had. My cousin called me kind of upset at the situation, I feel bad myself that agent would call him like I understand if you have safety rules invade of fraud etc.. but I gave you enough proof I was the person behind the phone. Very unprofessional to get of the phone with me to then call cousin and make such a bad complaint. This one star goes based on the service and that particular person that picked up the phone hope you get to read what I wrote and not do it to some one else.

Bait n switch anyone ? Major rip off artist. Was told I had full coverage by Jerry . Was told if I…read moreswitch to him he could give the same coverage as I had for a cheaper price. Turns out I was paying cheaper . Also turns out I am not fully covered . He (matched) my old insurance. My old insurance had comprehension and Collision.... Jerry ' state farm insurance that (matched) my old insurance did not include Collision or comprehensive ..... But if I add them I will be paying the same as the old company I was with .... Anyone using Jerry needs to check their policy to see what they're really covered for cuz he seems to forget conversations....

A big THANK YOU to Jerry Traille and his associates for making a daunting task a pleasant…read moreexperience. They discussed the possible risks I might be exposed to, both personally and professionally. They took the time and interest in my situation to provide the guidance necessary to make me feel completely confident making decisions. Wading through the insurance terminology can be overwhelming, this might be the 1st time that I've had a thorough understanding of exactly what coverage I have.

Excellent customer service. Always accessible and takes care of absolutely everything. Caring…read moreand helps save me money on all insurance needs.

Any one they needs an awesome person to help you in anyway , John Marasala will get things done…read morefor you an will definitely make you sleep comfortable at night knowing that he's only a phone call away especially when have kids that drive ... I highly recommend him he's more then agent his like family...

Maureen O. Corrigan of Pete Masterson's State Farm Agency in NY is extraordinary. Her friendly,…read moreprofessional experience & advice are invaluable. Thank you!

Best place to go for insurance. I have for my apartment and for my business. The rates are…read morecompetitive, and the customer service of all the staff is super attentive. Always get answers back quickly. Recently had to file a claim and it was all extremely smooth with the assessor (very professional). glad I'm with State Farm and with Kevin's branch!

Super friendly staff! It's not your ordinary insurance company, it's family. I'm sitting at home on…read morethe phone and everything was done in a few hours. Can't thank melody and Kevin for the wonderful service. It's their professionalism and trust that win my heart. Highly recommend.

I had a fantastic experience with the Hielly Martinez team at State Farm. I contacted them to get…read morehome insurance. Jaden Sanchez, a staff member there, very promptly called me back. Jaden did an outstanding job explaining to me the various options and answering my questions. He was also very proactive and accommodating with working around my schedule. I thought Jaden did a fantastic job. I would absolutely recommend the Hielly Martinez team at State Farm for anyone who is looking for home insurance.

My wife told me that she saw a new insurance office grand opening down the block from her job so we…read morepassed by to see what they could do for us. We never dealt with Farmers before and were a little skeptical at first. The office is on a second floor of a newly renovated building, place is very clean and modern looking, we only had to wait for a few minutes and a very friendly agent by the name Christina welcomed us warmly. Honestly speaking we weren't planning to sign anything up right away but 10 minutes into quoting we were pleasantly shocked by how much more we were paying to 1 of the "most advertised insurance companies on TV" that we had for almost 10 years and the switch was no brainer. Farmers Insurance AMatin agency not only improved our coverage but we also saved over 25% in our first year with this agency and in addition they will give us an additional savings of 20% at renewal. We are thrilled with their professional service and exceptional follow through. Highest level of service with the most competitive pricing. We are happy to recommend this firm to everyone. Don't hesitate and see Christina now, she will save you a lot of money. Two thumbs up to Farmers Astoria.

I was looking to switch an auto insurance carrier and I yelped and found they had the best rating…read more Still skeptical I paid a visit on NYE day and there was one agent Christina in the office. She was empathetic, informative, and just being genuinely helpful. I had a great experience talking to her and she also gave me some helpful information on insurance policies in general etc. Just a very nice person and being nice will pay off eventually. They managed to reduce my premium by about 40%. I also got a quote from another brokerage called Sammy's and they were one of those typical poker face insurers and the rates were not as good as Farmers. Thumbs up for Christina. I will switch to you guys!

Great insurance agency! Very detailed service. They work with you to help you get the best value…read morefor your insurance dollar. I have my homeowners insurance with them. They also do taxes.

I have been using Capital Shield Agency for over 15 years. John and his staff are pleasant,…read moreprofessional, knowledgeable and helpful. I have contacted the office numerous times with policy questions and always received a quick, accurate answer. I am happy and satisfied with our insurance policies and their customer service. John and his staff are very nice people and will go the extra mile to help others.