The training here is so thorough and so consistent that one cannot help having a good experience…read more I've been coming here for years for facials. Even though this is a school and the student estheticians are at different stages of their training, I have always had a satisfying facial.

I have been going to the Institute of Cosmetology, Esthetics & Massage for years for facials,…read morenails and massage and have generally had very positive experiences, which makes this situation especially disappointing. During my last massage appointment in March, the student assigned to me mentioned being exhausted and dealing with a death in the family. I sympathized with her situation, but unfortunately the massage itself involved very little pressure and did not help relieve the tension in my back muscles. When I requested deeper tissue work, she brought out a massage gadget instead of using her hands. I specifically requested a traditional hand massage without gadgets or elbows, but the session still did not feel therapeutic or effective. One concern I have is that the school requires clients to complete feedback forms directly in front of the student, which discourages honest feedback and makes clients uncomfortable expressing concerns openly. After the appointment, I politely informed the front desk that I did not feel I had received much of a massage. I was told someone would contact me. Instead, the only follow-up I received was a call canceling my next appointment, which had been scheduled with a different student. I called back twice afterward and received no response. Today, when I finally spoke with the owner, I was shocked by how condescending and dismissive the conversation became. Instead of listening, she talked over me and lectured me as if I were one of her students, or even worse, a misbehaving child. Rather than listening to a long-time client or offering a simple courtesy massage or any kind of gesture to resolve the issue, she spoke to me in a belittling and reprimanding manner. She even stated that I should be able to afford a $120 massage elsewhere and told me not to return for services. Insult upon insult. Don't ass-u-me a client is "poor" if he or she comes to your school. Without clients, your students could not complete their training. I get regular massages from my massage therapist of 15 years every other week. I came to your school because she is usually overbooked. At no point was I angry or disrespectful. I simply provided honest feedback after years of supporting the business. The experience left me feeling humiliated by a place that is supposed to help people feel relaxed, cared for, and valued. I feel offended and demoralized. There are many schools and businesses that welcome constructive feedback professionally and treat loyal clients with kindness and respect. Unfortunately, this experience did not reflect those values. Notice how the owner was quick to reiterate that this is a school, yes, I know. Raising your voice, talking over me and demeaning me solidified this fact in concrete. You were not professional at all. This school is also regulated. As a German, I return to Europe every summer. It seems a trip to visit a dear friend in Zurich is long overdue. Maybe CIDESCO can clarify this incident.

Today's experience at HSM was absolutely wonderful. The front desk staff was very attentive and…read morevery timely. The student, Jasmine, was so professional and very good at her job. She asked question before getting started and hit every point we spoke about. The space was very clean and comfortable, very professional, and Jasmine gave good feedback on to what I should do to maintain good health. She was awesome! Will be returning to HSM more frequently!

This was my very first massage, and I truly didn't know what to expect. I came in with an open…read moremind, hoping for a relaxing and professional experience, but I left feeling uncomfortable and deeply concerned. From the moment I walked in, the building had a strong musty, almost moldy odor. The restroom I used wasn't filthy but certainly wasn't clean -- there were visible stains, dirt, and the toilet hadn't been properly sanitized. That alone was disappointing for a health and wellness setting. In the massage room, I noticed hair and dirt on the floor. I told the student that it was my first time and that I wasn't sure what to do. She told me to take off my shirt and pants and lie on the bed, but her instructions weren't clear. I stood there confused until she returned and demonstrated. I believe there was a language barrier, which made communication difficult and left me feeling uneasy. Before calling me in, the student went into the restroom. I didn't hear the water run, and I was listening -- because I always pay attention to handwashing. When I realized she was the one who came out of the restroom and didn't wash her hands (at least not audibly), that's when it clicked: the very next day, I woke up with one of my eyes puffy, painful, and swollen. I can't say with absolute certainty, but I strongly believe this reaction came from either the lotion applied to my face or from the headrest -- possibly contaminated due to poor hygiene. I also was not informed I'd be lying on a heated pad, which I strongly dislike. That added to my discomfort. The massage itself was just okay -- some areas felt nice, others did not. Overall, I left feeling more tense than relaxed. For a school that's supposed to train professionals, hygiene, clear communication, and cleanliness should be non-negotiable. I truly hope this feedback is taken seriously, especially for the sake of future first-time clients like myself.

I recently had a massage by Angie. She does a great job with massaging and stretching. I highly…read morerecommend her to everyone.

Charlotte did an amazing job! Her techniques were effective and relaxing. She applied just the…read moreright amount of pressure but was gentle at the same time. This was my first time here and did not know what to expect. I am very satisfied with my experience and will be rebooking! Thank you Charlotte! The school is very clean and inviting. You immediately feel relaxed when entering.

AAMW is a wonderful school with Amazing staff and teachers and great classmates. I learned so much…read morefrom Steve! I was so nervous about the anatomy and physiology, but, I actually got excited about learning new things and actually really understanding how the body works. It's inspired me to look into the medical field. 100% recommend!

Highly recommend! The therapists and management are friendly, helpful, and have a genuine interest…read morein your well being. This place is a true gem in the middle of town!

Excellent massage school with the graduating students completing their required massage hours by…read moreoffering appointments to the general public. Unique opportunity to enjoy a very economical full 60 or 90 minute professional massage in a bright and attractive school. The therapy room is individually curtained and the atmosphere quite relaxing.

Solid 3. This would have been a 5 but the massages are in a public open area that is only divided…read moreby curtains. You can hear everything from the other therapists and clients. I wish I would have known this up front. Management please let clients know this. The therapist next to us along with the client went out of their way to Keep on talking and not keeping it short and to the minimum. Also the client before kept saying " ohhh ohh my god " lol really couldn't fall asleep or relax. They really need to tell first time clients this up front and or provide ear plugs. Now the massage therapist Payton is a 5 star experience! She is top notch and gave a great massage. It's not her fault all the noise was quite bothering so if I could rate her alone that would be five stars all day. Her attention to detail and technique is top notch! I was very happy with her massage and will book again. I'll simply ask for private room or bring my AirPods. All that noise was simply out of line and truly disrupting and distracting and let me also add annoying. I had to give them a five. Payton is great. Just bring ear plugs.