They NEVER answer the phone. We've tried multiple days and different times of the day and we can never speak to anyone.

This the WORST business I have ever been to. Hands down (I wish 0 stars were possible) Joan, the manager, signs for packages that she doesn't check for, and then incompetently loses them, all while blaming the customer. Not only that but her people skills are the absolute worst, she has no idea how to help, but she has an uncanny ability to make things worse. All the while, UPS down the street was willing to go the extra mile to help me locate my package (which showed without a doubt that it was at this facility) but Joan and her team refused to help. They refused to connect with the kind UPS clerk, and refused to double check that the package was in the back. I'm truly in unbelievable shock that she still has a job with the way she treats customers. At best, I hope someone with a role above Joan's sees this and does something about it. And at the very least, I hope those who sees this review will take their business elsewhere- please, save yourself the headache and the blatant disrespect.... read more

We have paid our membership dues for years. The first time that we needed roadside assistance was today with my wife being about 7-8 hours from home. Her cousin had to jump her car last night. When she got up this morning it wouldn't start. She had to use a virtual assistant to get service. They asked for the make and model of her car to get her a battery at almost $200. When the guy came he said that she had a bad cell in her battery and the alternator was okay. So he jumped her car off leaving her a long drive without being able to stop or restart the car. She explained that she had a long trip, but he told her that all he had to do was jump the battery. And he couldn't get away fast enough. Really? After all these years of paying dues, this is the service we get? I called them and it wanted me to use a chat but held on for about 30 minutes to talk to someone in roadside assistance. They were no help. She said something about oh they have it through some battery program that is apparently sourced out. Blah, blah, blah! My wife called a Toyota place and they put in a new battery and got her going. So thank you Toyota and goodbye AAA and many years of dues. read more

I love our Amarillo AAA office! Helpful, efficient, friendly! Great travel planners, recently we got AAA car insurance. Roadside assistance can't be beat! I take advantage of the discounts too! If you're not a member I would encourage you to check into it! read more