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    AAA

    2.5 (2 reviews)
    Open 8:30 am - 5:30 pm

    Services - AAA

    Travel services

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    3 years ago

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    12 years ago

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    Magnum Insurance Agency

    Magnum Insurance Agency

    (3 reviews)

    Unprofessionalism, disingenuous business practices, and disrespectful staff…read more Please be cautious when opening an insurance policy with this third-party affiliated and ensure that the sales agent is being transparent with all fees. Some employees in the Bolingbrook location are unprofessional and disrespectful towards customers. Lisseth Padrón did not disclose the service fee or the amount when providing my mother with her policy. My mother never acknowledged, signed, or agreed to pay a service fee. When my mother came in to make her final payment she was surprised to find out that she owed more than what the documents she was given stated. We calmly explained that we would have preferred that Lisseth Pardron would have been transparent from the beginning because it would have allowed us to make an informed decision. Instead of apologizing, Lisseth became argumentative and continuously rolled her eyes with annoyance. The branch manager Gabriela Gomez tried to make my mom sign the fee acknowledgment that same day stating "Well now you're going to sign it" I then responded and said no. We have already made a payment and this disclosure should have been presented from the first day we opened the policy. Gabriela Gómez grabbed the paper and ripped it in front of us and Spanish said "Well you're you're going to have to pay for it anyway" and turned her back on us with attitude. Gabriella Gomez continuously tried to explain what a service fee was as if we didn't understand a simple concept. The issue was not the fee let's make that clear. The issue is that they committed a huge oversight and were not transparent and instead of being apologetic about their mistake they decided to disrespect my mom and I. They also tried to get my mother to sign the service fee acknowledged months later and they were upset that we refused. Both Gabriela Gomez and sales agent Lisseth Padrón walked back to their desk and when I asked for their business cards, Lisseth chose to ignore me and not respond. This behavior was childish and disrespectful and I am surprised it is allowed. I will note that I did contact the corporate office in Des plains, Illinois. I spoke with a representative and I am waiting to hear back from the district manager Rosalinda Busto. I will also note that my mom ended up paying the full amount and at no point did she refuse to pay. However, It would have been appropriate for the branch manager to first apologize, and then waive the fee since it was never disclosed or agreed upon. A simple apology would have gone a long way. Instead, we were met with attitude and childish behavior.

    This is a potential real American Company that strangely describes itself as a cheaper alternative…read moreto quality insurance. The service is not too bad. It has been fairly good in my 3 years with them. It is Hispanic American owned and sometimes seems like they have the best quotes. However, as an authentic American consumer, I will be glad to find proper car insurance from another company soon.

    AAA - travelservices - Updated June 2026

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