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    Updated over 3 months ago

    Services - AAA

    Car and truck insurance

    Life insurance

    Homeowner or property

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    11 hours ago

    Poor customer service and rude. I bet if I used my fake Spanish accent I'd be treated better. These women are horrible

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    2 years ago

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    National Life Group

    National Life Group

    (3 reviews)

    I'm very sorry my former financial planner set me up with an annuity for this outfit. They don't…read morecall back, different agents tell you different things and they seem unorganized. They waffled on their policies. I would probably not trust them to help you meet your financial goals.

    When I moved my money from another financial institution, I was promised that customer service was…read morea strenght of this company. In 2018, I had a medical emergency and the affiliate of NLG in Arlington was supposed to help me get funds out for the hospital bills I was incurring at the time. They promised it would take five days (5) and after countless calls, it took them a MONTH to get that money out. Additionally, I was not able to access my online account due to an error on their part- they had the wrong birth date. The Arlington office blamed corporate, corporate balmed the Arlington office, and time passed. A week ago, a bit wiser about taking money out, I tried to access my online account and again IT IS NOT WORKING still. So, I called corporate and waited half an hour on the phone to talk to a customer service representative that told me the fastes way to ask for a withdrawl was to fax it. I did a week ago, and still, no money. Today I called corporate and, a woman with a horrible attitude that most likely did not realize I am a customer, answered and said that I had not received it because "needed to mark it as an emergency"., blah blah blah... (I did in fact mark it as an emergency) At this point, she says it will take about 1 or 2 days more -- with her horrible attitude. I want to make sure that NLG realized it is not good to mistreat a customer the way they have me. I am not able to take my money out right now but, I will as soon as I can. Shame on you!

    Harrison Insurance Agency - Chuck Harrison, Agency Owner since 1997

    Harrison Insurance Agency

    (1 review)

    North Dallas

    When I got married and relocated to Dallas from California, I made a lot of calls and conducted a…read moregreat deal of research into the insurance I would need for my family in Texas, namely home, car, life, and a liability umbrella. And when I was ready to buy, calling Chuck Harrison was one of the smartest decisions I ever made--Chuck's a great guy who knows his business and product lines, and is constantly looking to save me money. His agency only sells the good stuff, e.g., Chubb, Safeco, and Progressive, so you know you're not getting stuck with a second rate product. But the real difference is the customer service. Chuck and Angelina (his friendly office manager) have patiently walked me through every proposed policy (as a lawyer, I have a tendency to ask a lot of questions). They're also always looking out for me. As just an example, earlier this year, Chuck found me a homeowners policy at a price I thought was great for the level of coverage, and I agreed to it. Done deal, happy customer, and a nice sale for Harrison Insurance. A couple weeks later, just before our home was scheduled to close, Chuck called and told me that he had done more research, and he was able to save me $300 on an even broader policy. Honestly, who has ever heard of an insurance agent who (1) spends time doing additional research AFTER a sale and then (2) tells a customer about a cheaper option that presumably means LESS money into his own pocket? That right there is an example of honesty and dedication to the customer that you just don't see much these days--I can't imagine a better insurance agency than Harrison.

    From the owner: Harrison Insurance Agency is proud to represent a selected group of financially sound, reputable…read moreinsurance companies. We know which insurance companies give the best rates, the most discounts and the best claims service in Texas.

    AAA - homeinsurance - Updated May 2026

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