My left brake light broke, and I walked into the AAA center in East Cobb Marietta, GA ON Johnson ferry rd. Jay who was the manager was pretty busy with a full cars in the garage. but unprompted he said, "let's go out an take a quick look." In a matter of minutes he tested and then gave me a new bulb. Just like that. Jay and AAA were so helpful and just really pragmatic. Thank you guys so much for the excellent customer service!!! Not only that, I got an international drivers license in 10 minutes. What a great staff and operations here. Highly recommended. read more

Recently came here to get an International Driver's Permit. The service was quick and the staff friendly. They took my picture and completed all the paper work quickly. I was able to travel internationally and rent a car no problem. I just showed my license, passport, and IDP and all was good. read more

We have been taking our cars here for years. We have found Eric and team to be trustworthy and thoughtful. Thrilled to recommend this team. read more

Can't say enough good about Eric! Went above and beyond to help me out when I had my car towed here and provided incredible customer service. All around great place with knowledgeable, friendly employees. read more

We've been bringing our cars here for awhile - I usually try to make an appointment but today was able to drop off and get serviced the same day! They took my car and the oil was changed within about 90 min or so after dropping it off. Everyone is so friendly and they always do a quality job. Highly recommend for oil change! read more

User beware. They are a bunch of thieves and robbers. Tried charging me $700 for a part that costs $100 maximum and takes 5 minutes to replace. read more

I agree that the prices are a little high, but they can ask higher prices because they have the best technicians in town. Their salespeople explained everything up front and told me when my car would be ready. When I came back Casey came out and told me what was done and why. I am very impressed! I won't go anywhere else. read more

Been coming for years. In recent visits, did not change windshield wipers and charged for them; brakes went to floor after bleeding them and do not warranty tires because they use reseller. You can do better. read more

We've received amazing service on our 2005 VW Beetle from Jude, Eric and John. Wouldn't bring my wife's beetle that she's had since December 2004 to anyplace else but AAA East Cobb. read more

Got an international driving permit. Walked in. Done in 25 min. Staff was courteous, quick and knowledgeable!

Absolutely love these guys! I've now had my car towed there twice and both times my experience was beyond phenomenal! Excellent service, extremely fast and affordable. Puts my mind at ease that if my old car screws up, I can get it towed up there and they will take care of me. This past time was during the COVID pandemic and they were extremely helpful in making sure everything was sanitized and they took extra precautions to protect me. Much appreciation! Thank you for being awesome! read more

This company is a joke. $70 for an oil change and $40 for an air filter is absurd. Especially when they don't tell you the price prior to performing these services. I was told halfway through about the air filter and even then was hesitant because it was priced too high. Was told at checkout that my total would be $110 because the oil change was $70 due to being a synthetic blend. I have NEVER paid more than $25 on an oil change for my Ford Mustang regardless of it being a high mileage car. Had I known they were going to charge $70 for an oil change I wouldn't have sat for over an hour and a half waiting for this 30min job to be done! When I spoke with the manager, Jay, he was VERY condescending as if a female couldn't possibly know about her own vehicle. So in order for me to get some kind of refund, I have to "prove" I paid for previous oil changes at the price I mentioned, by bringing my receipts back up to the building for him to review. Poor customer service! $80 for parts, $30 for labor. DO NOT COME HERE UNLESS YOU WANT TO BE OVERCHARGED! This is a scam! read more

Ok,drove in approximately​ at 08:00. Told the employee my cars issue(check engine light was on when I departed my apartment at 04:45). Sat in the waiting room using their computer. My car was driven into the garage at 08:20. At 08:50 the service manager informed me that there was some misfiring going on and they would switch some wires to see if that would solve it,or else have to replace the set of spark plugs. At 09:00 the job was completed with a test-drive and, after a diagnostic computer check, I payed $44.80 and was out the door by 9:10. Very pleased - as this is (at least)the 3rd time I've received good service here. read more

I will not be back. I recommend you look elsewhere for service. My wife took our Jetta TDI in for an oil change. She was told that she had to use synthetic oil which is incorrect. She was told given this information only because synthetic oil is a more expensive service. As my wife left the parking lot she heard a loud dragging sound emanating from under the car. The service tech had failed to reattach the plastic splash shield in place underneath the car with screws. When confronted, the claim was that the splash shield had never been screwed in place. That's not true. Friction is not enough to hold the shield in place. read more

This was my 2nd choice of AAA Car Center, I'd previously been a fan of the Center on Mansell Rd. I've been to this Center 3 times now and I'm sold! The waiting area is great, the guys at the front desk are very personable and friendly- needless to say, they also know their cars! They are good at explaining to the layperson what is going on with their vehicle. There's plentiful stuff to walk to if you get bored, or hungry, while waiting. Why only 4 stars? Here's my advice: please put the TV on a non cable news channel! Why add drama to our lives? (Couldn't find remote!) Also, when you're speaking with clients over the phone and trying to tell them about the work that their vehicle needs, you have to be detailed- go line item by line item, with the cost. I had to call back and ask for this b/c it wasn't provided. (I don't believe there was any malice or intention to deceive.) If possible, send the diagnostic results electronically so that customers can make informed decisions they can afford. You do want to get paid for your great work, right? Despite this, I'll still be back- this is my first choice of AAA Car Care Center now! read more

I can't say enough about the service my wife got AAA Car Plus -- East Cobb over this last holiday weekend! She burnt up a wheel bearing on our truck! The service adviser Gene bent over backwards to get it fixed! He went so far as to drive to Carterville, GA to get the final parts to get the wife back on the road and back home safely! Great job and great staff Gene, John & Steve! Thanks again guys! read more

Another 5 rating. I got an oil change which was way over due to COVID and not needing to use my car. The change was quick. I was also notified that I had issues with my sensor. Toyota off 41 and AAA Lavista just couldn't figure out the issue. I was told multiple times from Lavista that there wasn't an issue. Toyota did a full diagnostic test and didn't find any issues. I plan only to go to the East Cobb location. They have a very friendly and competent staff. read more

Professional, friendly, efficient staff. I was happy with the job performed and with they way they treated me and my automobile.

Didn't give me an estimate on repairs and did not give me all the service's requested at drop off

These guys have always been very very helpful whenever I have needed to have any auto repairs. I have worked with both John and Gene on several occasions. Both of them are professional and knowledgeable. They are also willing to help get the price something close to reasonable. Since we have AAA we usually get a nice discount. And the quality of the work has always been excellent. John is always friendly and helpful. He does not condescend to my wife or daughter when they bring their vehicles as is often the case at repair shops. He is both courteous and respectful whenever they drop a vehicle by. Gene was very helpful to my daughter who needed some significant repairs done on her car. Rather than try to charge her for repairs that would not have been appropriate for a car of its age or condition he recommended that she trade it in on a new one. As a result she's now the owner of a "newsed" 2014 Jeep Wrangler. And she's proud as a peacock. I'm pleased to say I'll be taking my vehicles there for years to come. read more

It pains me to give this place such a poor rating (I have given very few on this site or any other), but bad experiences are what they are... I dropped my vehicle off to deal with an emissions issue as well as a temp gauge that was wildly fluctuating. No problem on the solenoid repair to fix the emissions problem, hence the two stars instead of one. They told me they had identified actual temperature issues necessitating a radiator replacement and while they were in there (previous mechanic had stated there were none, who knows...), a water pump that was showing signs of age and minor leakage. Ok, fine. Repairs were finished and I received a call that the temperature was "fixed" but that the gauge (you know, the reason why I was having them troubleshoot) was still showing its original condition. Uh... ok. So I go down there and talk to a manager (apologies, I forget his name) that tells me the gauge is NOT showing high any longer and that he personally had verified it. He walks me to my vehicle, turns the engine on and says basically "see, no longer high". Uh... ok. But as I previously told them, this doesn't happen until the engine is warm and you are stopped and idling. So I go for a ride with the mechanic and AMAZING, the gauge is STILL SHOWING THE ORIGINAL (failed) CONDITION. So we go back to the shop, I am suppressing the urge to make a scene (successfully, I might add). This same manager now tells me that he never actually test drove the vehicle to determine if the gauge was working. So, he goes on to tell me he wants me to be happy, so he can "make this right" by CHARGING ME TO SEND THE GAUGE TO A THIRD PARTY TO ACTUALLY FIX IT. Stunning display of customer service! You right a wrong by charging me to fix the problem I came in for! Oh my, how swell of you sir!! I declined this generous offer, paid (they gave me an extra 50 bucks off the over $700 in repairs that I can't even be sure were necessary at this point), and got the hell out of there. I am now headed to the dealership for a second opinion on the situation before I decide what my next steps are with this shop. I'm sure this is a fine shop for most things, I found the people to be mostly friendly and the solenoid issue was quickly diagnosed and fixed - but buyer beware, you have been warned. read more

Got a free oil change coupon a few months back and figured I'd let AAA change my oil. For over 20 years, I've performed every aspect of maintenance on my cars because I've discovered that a great many times auto repair people are: 1) thieves trying to sell you service you don't need or 2) Grossly under qualified to do even simple repairs. This repair shop falls into category 2. When I dropped my Jeep off, I gave very specific instructions on how to start it. The battery has a loose wire going to the starter relay, and if you giggle it, the Jeep starts. They had no problem starting the Jeep and getting it into their repair bay. About an hour after drop off I got a call from the mechanic performing the oil change. He said, "hey, you got a loose wire that we can replace". Without any hesitation I told him to leave the wire alone. I intentionally leave the wire loose because this Jeep sits for extended periods. If the wire is connected, it will drain the battery, and it's just easier to leave it loose...been like that for years with no issues. "Okay" was the reply from the AAA repairman. When I went to pick up the car I was told they went ahead and did the repair anyway. I was pretty mad they couldn't follow simple instructions, and the manager giving my keys back was angry because he felt like he did me a favor. Not a huge deal, very easy for me to undo when I got home. Before I started the car I decided to check the oil. Once, many many years ago a repair shop changed my oil and forgot to put oil in. Oddly, this time, AAA did the opposite. They had overfilled the oil by 2.5 quarts. The oil change was done in the repair shop, and after the repair someone started the engine, and drove it to the parking area. When I informed the manager of the overfill I didn't get any kind of "we're sorry". Instead, he barked at the mechanic to fix it. The mechanic told me he was going to just pull the Jeep back into the repair bay and drain the oil...to which I said, "NOOOOOOOOOOOOOOOO"! I was surprised that I had to explain to the mechanic that driving an engine that was overfull with this much oil could do critical damage to the engine. I asked if they had a "suction type" oil drain system that would allow us to remove oil without having to move the car from the parking lot. He suctioned out 2.5 quarts. This Jeep is just a weekend/sunny day car. It gets very little driving. Before the repair, the car would sit in my garage for months (and never dripped a drop of oil) after the repair, it leaks oil. I can only assume (and yes, I realize it's a big assumption) that the excess oil pressure for the oil overfill damaged a seal. Changing oil is the most basic service a mechanic learns. This location can not be trusted to do even this simple a repair. read more

Great service and people working there. Casey has done work on my car over last 3 years and each time it is always fixed, correctly and when they say it will be done. Thank you all for the great work and service. I recommend them to any and all! read more

Great service with the friendliest employees! So convenient with very affordable pricing. This will be the only place I take my car from now on. read more

We have always had excellent service at AAA Car Care in East Cobb. They always explain what needs to be done, complete the service in a timely manner and they have a very comfortable waiting area. In addition, the folks there are kind and helpful. It's so great to know exactly where to go to get the best car service! read more

Came in at 10am on a Saturday and they found a way to fit me in. So nice and courteous and had my car done hours before I thought it would be! Definitely recommend. read more

I recently needed some work done on my car. I had the great fortune to work with Chris Janson. He did a great job getting the work done in a very timely manner and communicated with me all along the way. Then he followed up with me a week later to make sure everything was going well and I was happy with their service. I highly recommend AAA Car Care Plus and Chris Janson. I'll be taking all my car need there going forward. read more

Have bee. If twice to this place. The men who took care of my automotive issues were professional, truthful and personable. The first time I had a problem with an older vehicle. They told me the cost of repair. I said given the age of the vehicle, it wasn't worth it. They concurred. No high. high pressure, just honesty. I went there today for a minor problem with my car tire. Chris Jason took care of the problem as if it were a major problem. He was courteous, fast and professional. I'll be back when I have another car issue. Kudos to y'all. read more

I always get my car in and out for a LOF. The front desk is very professional and they go out of there way to please people. The mechanics are nice and pleasant. Thank you read more

I came under a family emergency and had to have my oil changed for an 8 hour drive on a Saturday. I was so thankful they were able to fit me in. They didn't have part they needed but I was assured by manager that the one they could put in would work just as well, but was $70 more.. I signed off on it. What do I know about parts? One day after arrival of my destination my car was leaking oil and I had to be taken it to a car manufacturer shop to have it fixed for another large amount. Upon arriving home after 2 weeks, and for three weeks after that, I stopped by and AAA to try to solve my problem and get some money back. The person responsible for calling me back during the three weeks, did not. No one told me anything other than I would be getting a phone call. It took three tries to get satisfied. I doubt I will go back and will stick to car manufacturer. read more

I have been a AAA member for 5 years now. They sent me a coupon for a free oil change (and tire rotation, which I did not need). For the past decade I've never let any shop change my oil and this will absolutely be the last. When they found out that their oil filter wouldn't fit on my application Casey came inside to explain it to me. In my asking and clarifying the problem his attitude, sarcasm, and body language was horrendous. To make the story shorter it took over an hour for a simple oil change, even if the filter fit. It costs me less than $15 and about 20 mins in my garage. It cost me $3 and nearly 1.5 hours for an oil change here. I'd give a rating of 0 if I could. read more

James and Jeremy were extremely helpful in diagnosing the exact problem, where other repair shops were going to charge me for excessive repairs ($$$$); these guys saved me hundreds of dollars and hours of time. Their shuttle service was helpful too. If you have car trouble and need repairs in the East Cobb area, go to a shop you can trust: AAA East Cobb Auto Service and Repair. read more

This was my first time going to this facility and I was so pleased with the service, the price and the technician that helped me - Casey. He was very knowledgeable about all the mechanics of the car. He found the problem, quoted me a price and when I checked out, the price was as he had stated. I can say that I've not had this good of service anywhere before and the price was a lot less than it would have been at the dealer. Thanks to all of you - I'll be back. read more

Best in town. They take good care of you and the place is clean! Has a waiting area for stuff to entertain the kids and coffee! They are quick and polite and friendly! I have a great experience and I trust them with my vehicle! read more

Once again, these guys go above and beyond to solve our car issues. Gene, Steve and John are outstanding! They are knowledgable and you know you are in great hands! Wont take my car anywhere else. read more

Had an oil change and tire rotation yesterday and the experience was very nice. I had an appointment and did not have to wait. Joni was very accommodating and explained everything. The technicians provided several maintenance tips also. Very professional group! read more

Great place great service.Had a car break down right on the highway trying to get to tampa and they took care of us! While waiting for car part they drove us to a hotel and picked us up next day.thanks Jay Walkup (facility manager) read more

Disappointed. I've used them once before and had a good experience. This time the desk person I went to was rude, abrupt and unfriendly. He also did not repeat what I had asked for so I had no assurance that he wrote everything on the order. I told him I needed a ride home which was assured when I made my appointment. He ushered me into the waiting room and never came back. Meanwhile three other desk employees were hanging out, looking grumpy and had no one waiting at the desk. There were two other people in the waiting room. They were both angry for different reasons - and i mean really angry. At that point i decided to take back my keys and take the car elsewhere. On my way home, I passed at least three other care care shops. I will be giving my business to someone else. Unfriendly, unprofessional, dismissive, and several unhappy customers. read more

My daughters car broke down a mile away and we have used AAA forever for towing (and appreciate them). Oil cooler failed and mixed oil with coolant. A mess. The next am, the shop calls and says the starter is dead, and the engine is ruined (spoiler, it's not). Quickly estimates 8k repairs and dropping a used engine in for me. I asked how they knew the engine is bad if the starter is out? They said they tried to hand turn the flywheel. Then when I asked for a detailed estimate, it seemed an imposition. Finally got a half hearted estimate with little detail, and only verbal. I asked about the AAA 10% discount and they said they would only do the starter and can give 10% on that, but the rest is shopped out to another garage! so that gets me down to $7k after the estimate and the 30 bucks off the starter. Had it towed to a real garage. Engine is fine, new parts and radiator, out the door at a fraction of the costs quoted here. Never again. I'll be calling AAA also. read more

I went to get my catalytic converters replaced yesterday 3/12/2016 however after leaving the shop the engine light came right back on, another code came back this time after some discussion, new parts were ordered and delivered and my car was repaired . Although I spent some time there on a Saturday it was comfortable, I received a free oil change and I felt I was made whole after the ordeal was over. They have great customer service, special thanks to James for being patient. I appreciate all of you and will continue to bring my three vehicles to you at the east Cobb Auto Service and repair. I would have given 5 stars but this was based only on the wait time and nothing else. read more