Made a reservation for 60 in brush cutter showed up they wanted to give me a walk behind brush cutter because the employee had made a mistake in the reservation someone else had called in not making a reservation not having any info on file for the 60 inch brush cutter and they were allowed to get it and if anything all I can say is what a joke the worst customer service experience I've ever had read more

I bought a used Cub Cadet zero turn mower from them years ago. It was a complete disaster. I ended up giving it away to the tech school in Brainerd. I have not been back for quite a while. Because of proximity, I called to rent a lawn aeration plug walk behind. I asked them to call me when it was returned, as it was out for rental in the AM, and I was told at 1 pm I could pick it up. After hooking up my trailer I called at 1 pm , as I did not get a call. He said "OH I came in broken" . I asked why they didn't call, as I had planned my afternoon around the aeration project. I get that thing break, but no call to tell me , and no 'I am sorry" or alternative was given. Two bad experiences. read more

At the time of writing this review, the Yelp profile appears out of date (business name is AAA Rental on the profile). They are AAA Equipment Center now. Years ago they were rental focused, but they have changed with the times and demand. They rent and sell equipment now and have a good selection of quality brands in the property maintenance categories (lawn/garden and general landscaping). I have rented equipment here on/off for the last 15 years. I have purchased equipment as well. Customer service and equipment knowledge is top notch. The owner (Simon) is hands-on, practical, and professional. Employees I've dealt with have always been great. They even have a friendly shop dog that greets you and hangs out with you while you are there. Their product offerings are top tier as well with good quality equipment from ExMark, Husqvarna, and similar. It's a small shop, but if you need to purchase or rent equipment for jobs big or small, they can help. I especially appreciate the tight community, customer oriented approach I've experienced with each visit. I've never received the casual, disinterested attitude when looking or shopping at AAA -- even when I didn't purchase or rent. I've seen that disinterested attitude in too many sales and service shops of similar size/makeup. So, I take my business to where it's appreciated and backed up with quality products and service offerings -- like AAA Equipment Center. I also appreciate that they SERVICE what they SELL. This includes warranty service on equipment. That saves me time and money and headache when something does happen. I don't have to haul it or ship it somewhere else. read more