Jayne Kaiser was a delight to work with at first, when I made a call to book our first EVER cruise trip. Made me feel comfortable and less stressed. Was told "I got you"! And to feel free to send any questions her way. Was sent an email label Frist time cruiser and was told she will follow later that day with another email. So of crouse we had more questions and I email her with those. Never heard back, Sent a follow up email that Monday as this was Friday. Nothing! Tuesday I called, the tone as to how she answered the phone made me cringe. I let her know I spoke to her Friday about a cruise and I sent emails? Jayne responded yes, I saw you emailed me a few times, have to had time to read them. Her tone was very unprofessional. To the point I asked her if she was, ok? I was told they were having issues with a Co Worker and was trying to figure out where all those clients were going. I had more questions and I was made aware to set up an appt to go over the rest. So I did. I felt like I was drawing straws to even have her talk to me. To the point I said, so do I need to call you for the appt, or will you call me? She said for me to call her at 10:30 am and if she didn't answer she would call me back. So, at the end of all this, again first-time cruse, long time member. Would have thought we would be a priority and a door in our face, this has left nothing but a bad experience. Thank you SOOOOO Much Jayne! Do BETTER IN LIFE! read more

My car broke down just as I was pulling into my driveway on Niagara Falls Blvd. The assistant on the phone was very helpful and put my call for roadside assistance on priority listing as my car was blocking traffic on a busy street. Ken from Transit Towing arrived soon and he was great. He immediately realized the problem and worked to get my car up on the flatbed without any further damage. We appreciated his attention to detail and his quick work. Thank you, Carol B. read more

Jayne Kaiser was awesome booking a trip to New Orleans! She was very impressive, funny and so helpfull! Cheers to her! read more

Not to be confused with AA, which is where I should be right now if my Yelp reviews are any indication of my drunkenness. This is the office where I got my AAA from, the first time I got it. AAA is a very necessary element to life if you want to have someone come out and bring you gas or start up your battery or tow your car for free. It's worth paying the annual fee because that way you don't have to worry about these things. The main problem is that they're not so professional sometimes (the organization, more than the tow guys, but sometimes that too), and you might not get what you think you're paying for. But it's better than not having the service especially if you travel a lot. AA in England ironically, is the sort-of equivalent of AAA in the US. read more

AAA - Ken-Ton - AAAmazing - Insurance Near Me - Tonawanda, New York

The worst thing in the day. Sit in your car and push that button and nothing happens. Called AAA she said 75 minutes and he showed up in 20. He started my car and we spoke and got me on my way. Thank you. read more

I just learned that I can get Cedar Point passes for $49 as an AAA member. I wish I knew this 3 weeks ago! Seriously though, AAA is the sh**. Car died in the middle of busy traffic? No problem, call AAA. Locked your keys inside your car while across the border in Canada? No problem. Call AAA. Er wait. That's CAA over there, but it still works and you don't need a different membership! This has all happened to me. I gladly pay the annual fee for the security of their roadside assistance. You can also get free maps here. I actually needed some maps for decoration (shhh) and asked for 7 different maps of Toronto, San Francisco, Philly, Cleveland and some other cities. No problem. A few minutes later and I left a happy camper with a bag full of free maps. This location has an awesome waiting room with free coffee too. AAA, please take my money! read more

Full Disclosure - I LOVE the Triple A roadside assistance program. I admit I'm biased about the services they offer. I've been a member since I got my license and they have never let me down, flat tires, non starting cars, you name it. The men (its always been men) who come in the tow trucks are polite, kind, and efficient. OK, that said, I went to this location to pull together maps and a trip tick for a cross country trip. This place opened perhaps 15 (maybe 20?) years ago I gather, and it looks like it opened yesterday! It was clean and comfortable. Well lit. Polite employees. Comfortable chairs. They were very helpful and the maps are terrific. They also have an on line interactive map you can use to map your trip and see roads and the like. Its an easy to use and navigate map, and I recommend it. You can use it even if you are not a member, but you cant save the maps unless you are a member. There is a nice little area to buy travel related things as well. Parking is easy. There is a Panera and a Chipolte in the same strip mall area. I think everyone who drives alot should be a member of the AAA, just for the roadside assistance program. They will help you out of any jam. But add to that the level of service you receive at the actual AAA offices and its well worth the yearly fee. read more

AAA has never steered me wrong. I am very fortunate to have had AAA for five years now, thanks to my dad, it has saved me countless times!!! I love going into this AAA location for cross-country triptiks and maps, in addition to brochures for things I want to check out around Buffalo. AAA also offers discounted tickets for all of our area movie theaters. The staff at this location are always friendly and willing to help with a smile on their face, even when I come in close to closing time. Another reason why I love AAA is because I can even use my AAA card at New York & Company for something like 30% off? Woo! I also love various hotel and Amtrak discounts. My AAA membership fee has paid for itself, year after year. Then there is the ultimate reason why I love AAA: Roadside Assistance. Whether it was my battery... an easy fix as AAA came and tested my battery and replaced it on the spot. I love that they are able to take payment right then and there, in addition to having a warranty on their batteries. There was also that time that I was in my driveway, went to turn on my car, and the belt had suddenly broke. Not a problem, I have AAA. Towed me right to KAM collision, thank you. Anddd then there was that time my fuel pump gave out when I was in South Central Los Angeles. It was a-okay though because I have (and seriously love) AAA. Towed me to one of their recommended mechanics (I didn't really know anyone in LA) and fixed it the next day. Listen, I'm not the best with cars and the list of "Times Krista has Called AAA for Roadside Assistance" goes on but... you get the point. All in all, AAA in general is something everyone should have. Whether you get locked out of your car or something happens to your tire, it's awesome to have someone that knows what they're doing to rescue you - quickly. This AAA branch offers positive, friendly, knowledgable staff, yet another thing I appreciate about AAA! read more

I contacted AAA customer service and they refunded the amount I paid for a battery. As a customer they have totally impressed me. I would recommend them to everyone looking for the services AAA offers!!! read more

AAA is normally an awesome service to have. As a AAA Premier member I expected the normal amazing quick results and received anything but. Belt broke on the car. Needed a tow to nearest auto shop to replace. Called AAA premier services. Kept getting a busy signal. Called 10 times and finally got a ring. Waited on hold for 15 minutes. (Why does that feel like eternity?) finally spoke with a representative. Very nice lady. Apparently they're super busy at the moment- understandable. "We can't tow your vehicle until tomorrow at 7am" - excuse me? Lol wow okay. No problem I guess. As a premier I get a free car rental right? "Yes you do please call 1-800-736-8222 and they will set you up." Okay... Awesome thanks. Call number above: hello I'm a AAA member calling regarding my free car rental. "We no longer have an agreement with AAA idk why they told you to call us" ... WTF. Tried to call back AAA... Busy signal. ***chucks phone and pours a drink*** read more

We love having AAA take care of our travel itinerary. Kathy is great and is extremely patient and helpful. We will definitely use her again.

My husband and I went to the AAA Travel agency on Sheridan Drive in Kenmore, NY. This was our first time at a travel agency. We were greeted nicely and told by the receptionist that Jennifer would be with us in a minute. We sat and waited excitedly to be called over to one of the desks. A minute turned into 30 minutes. We watched as three customers who entered after us were seen. A woman working behind one of the desks stood up and told us that she would be with us in a minute. That minute turned into 10. My husband and I left. We were NOT pleased nor do we plan to return. read more