No wonder it has 3 starts it should be 1 ... check the reviews they are out of state they bought…read morereviews Bad service I went just for a fuel hose replacement for my chainsaw I soon as I started saying model I was not finish when she said has been discontinue the hose it similar to 4 models I asked do you have another one from another model she said no it won't fit. I know what I'm doing I just needed the part rude. It feels like it's family owned probably the daughter or something she was real "smart" because there's no good costumer service is more like they are doing a favor... it's a nice store but the people is who make the company not the store. I will give them not even 1 star

Great service! Very friendly, customer focused and fixed my mower issue. They replaced the…read morecarburetor on my Toro mower. The only issue I had was not knowing the upfront cost. I would have thought that something over $100 would have been a phone call to the customer, for approval? However- they fixed my mower and I'm very happy to have it back and in working condition. I'd take my business to them again!

I needed a part for my lawn mower and tried three other places and nobody had it in stock. Luckily…read moreon my third attempt the business suggested I try Ball Power Equipment. I called Ball and the employee in the parts department I believe her name was Ashley was very helpful and said they had plenty of the part I needed in stock. She even pulled the part and had it ready for me when I got to the store. The part was very inexpensive I I ended up getting a second one just in case I needed another one in the future. They have a big pets department and showroom and see to carry parts most places have to special order and you have to wait a week to get.

If you're looking for a honest and trustworthy opinion on your outdoor needs, look no further. Ball…read morepower equipment has everything you need to keep your lawn in tip top shape. Bob helped me better identify my lawn care needs and he was thorough in addressing them. I'll be heading back soon to pick up dirt and mulch for landscaping- they have it all! I would highly recommend Ball Power Equipment. Buying power equipment requires knowledge and experience that you can trust. Just ask for Bob, he's always there and he truly cares about a wonderful customer experience.

I have had my mower and power washer serviced here. I've had my power washer serviced several…read moretimes. I had it repaired last fall, and I made the mistake of not using it until this summer. When I did, water came shooting out the front where it should not. I took it back, they proceeded to tell me that I must have broken it. That is not possible, it went from their store to my car to my garage and sat there. They were not kind about it, they were not helpful nor were they apologetic. I will not go back .

I've taken a couple of push mowers in over the past couple of years and I've been surprised on the…read moreupside. They seem to tackle most makes and models. And management, itself, has hands-on shop experience.

Stihl staff is not educated enough on products or warranties. Bought a brand new chainsaw was told…read moreit was two year warranty, they sold me additional oil to extend the warranty to four years. I use the chainsaw for 15 minutes and it threw a chain. Two links in the chain were not flexible when I tried to replace the chain back on the chainsaw, took it back to the store told me I had to buy a new chain, and that everything on the saw was covered for the warranty except the chain. Buying an expensive product get told one story as soon as something needs to be replaced they tell you a different story. The department provided terrible service. I then went to the store manager, who sold me the chain at a very slight discount. Even though the staff was not forthright with me around the #Warranty when I bought the saw. After leaving the store, I called the manufacturer who told me if I was still at the store they could talk to the store and get me the replacement chain for free. Not a satisfied customer I will not be buying additional products from your store.

Took my lawn mower in to Feldmans Farm & Home in Bonner Springs, Kansas for servicing in March, had…read moremower for over a week didn't call me or text to say it was ready, had to call. Picked up mower despite website & receipt saying cleaning was part of the 89.00 servicing it was not clean. Mowers self propel didn't work took mower back, they had it 47 days, replacing multiple parts, it was still under warranty with honda, they had to keep calling Honda to tell them what it might be, finally they were told cable needed adjusting, they couldn't do that, Honda sent a rep who adjusted & educating them. Had to buy a mower to mow my grass. Picked up my mower and Managers comment to us from Owner was not to shop there again. This is rude behavior when none of this was my fault. This is a terrible business.

Took my Stihl weed eater here. They got me in and out. Great place. My weed eater is running great…read more Very friendly and helpful.

I had an engine installed in my Poulan Pro rider in August of 2021. Now whenever there is some…read morestrain on the engine such as going up a hill cutting grass the engine sputters and blows out a large amount of white smoke. I went back to Rouchka and he said no that should not happen. He wrote up a ticket and said he would pick the mower up and replace the engine. No cost to me. He never showed up. It cost me over $800. I wanted to trust him as he seemed to be trustworthy. But it appears that is not so. Buyer beware of this business.

I have been a Keister customer for many years and wouldn't go anywhere else. Owner Dan is probably…read morethe most knowledgeable small engine tech in the city. Friendly, helpful and honest service. Highly recommend!

I've been taking my push mower(s) to Dan since he was first working out of his garage at his house…read more He's been extremely reliable, honest, friendly and most of all professional! He and his wife are the best!'

Rude and disgusting customer service. Avoid this place like the plague. They will rip you off, lie,…read moreand worse. Go to Home Depot, or a place you can TRUST. Place should be shut down an awful, terrible experience.

Excellent and well maintained equipment of all types. Great service from a friendly staff. Full…read morerange of Stihl equipment also. Fair prices!