John was able to diagnose the problem with my lawn mower and fix it in less than a half hour…read more Excellent customer service and very reasonable price. Highly recommend them!

They were able to test and diagnose my small engine at a very reasonable cost and were very timely…read more I will come back if I have any other small engine issues.

BLUF: 2-star rating. Timely to respond to emails and schedule service. Service was performed on…read moretime. Pricing was above average and not stated in advance. Invoicing needs to be clarified and easier to understand (from a business owner's perspective). I recommend others clarify expectations with Shockwave in advance of scheduling. I contacted Shockwave after receiving a direct snail mail solicitation to perform annual service on my 20kw Generac. I was a first-time customer. I felt a level of trust since I thought they were the company that sold/installed my generator in 2015 and did a service check on it in 2021 when I purchased the property. I emailed them to set up the service without asking about the cost upfront. Service was scheduled within a few days (the scheduler was friendly and responsive), but I was away when the tech arrived to perform the service. As far as I know, there were no issues with scheduling or service performed. After service, I did not receive any information/contact aside from an invoice. When I received the bill, I felt it was expensive. I anticipated a $200 service bill since my model generator's maintenance kits are $75 direct from Generac. This is what caused me to inquire further. I emailed Shockwave and asked for an itemized receipt showing the breakdown of labor & materials. After several emails, I received a confusing invoice that was difficult to follow. This is precisely what I was hoping I would not receive since this type of invoice is usually associated with a company with questionable business practices (my perception, where there is smoke, there is fire). Had it been easy to follow, I would have paid it without further questions or taken the time to write a neutral/negative review. The materials (maintenance kit that Generac sells for $75 and dealers probably buy for 20% less) were billed at $100, which is not market value. In one email exchange, whoever I emailed stated my itemized invoice was "technically a loss of revenue." At this point, I decided to stop going back and forth and instead pay my invoice and write this review. Service was performed on time, pricing was high, I felt taken advantage of with the $100 price of the maintenance kit ($25 over market value), and the invoicing was unclear. I enjoy good service and do not mind paying for it. Had the itemized invoice been clear, I would have never questioned it further. Since this wasn't the case, I'll shop this service out in future years with other service companies or buy the $75 maintenance kit and spend an hour doing this myself. Feedback to Shockwave: Fix your invoices; when a customer asks for an itemized invoice, get them a clear invoice with labor, materials, and tax charged. Charge market value for the maintenance kits. Update your website to include a pricing schedule or at least have it in your mail solicitations. Report back to your customer with the generator status your service tech just got intimate with. Most homeowners don't want to maintain these things themselves, so they contact companies like yours but still care about its condition. Print some door tags, and give the homeowner a status report, letting them know their generator is in great operational condition (or needs repair). This is also an excellent opportunity to leave a magnet for their fridge with your company information, a date to schedule the next service, and a discount on future service. I'd like to see small businesses succeed, and there were many missed opportunities here to retain a customer and get an excellent review. Best of luck.

From the owner: Excellent Electrical Service Upgrades When it comes to…read moreupgrading your home's outdated electrical system and generators, trust only the experienced professionals at Shockwave Electric LLC for the job. Expect quality services at competitive prices from us. Get in touch with us today for a FREE estimate!

Over the weekend our generator did not cycle as normal. Checked it out and it showed the code "oil…read morepressure". Called first thing monday morning with a winter storm moving in to Jayhawk Power and got a hold of Josh. Explained the situation so he checked and thought he had a new sensor to fit our unit. He has had experience with those going out on generator's our age so he was comfortable to do the trick. With the weather outlook he had scheduled a light day. With few other appointments on his schedule he has us up and running by mid to late morning before the winter storm hit. Thank you Josh and all at Jawhawk Power. P.S. -- Jayhawk Power installed our unit over 12 years ago and has provided some other minor service in the past. All with prompt timing. I would recommend them to anyone needing their service.

From the owner: Jayhawk Power Systems Inc provides Commercial Electrical, Residential Electrical, Generator Sales,…read moreGenerator Service, Generator Installations, and Parking Lot Lighting to the Lawrence, KS area.

I am so thankful that Joel and his team of electricians were willing to take on my electric…read moreproblems. They were very amazing in finding solutions to bring the electric system up to date and more safe in an older home. Renee did a great job keeping me updated on progress and reassuring me that things were on track. I really appreciated him and his team a ton! This project was a big one and every other electric company I reached out to didn't want to take it on because of the DIY work from previous owners and aluminum wiring. I really went out on a limb trusting Joel, and it was his knowledge, details, prompt explanations and willingness to answer any questions that really helped me choose CWC, and on day 1 of the electric work, I felt reassured in my decision after meeting Renee and his coworkers. Thank you so much again!

We have used CWC Electric for more than 20 years for all of our electrical needs, both outside…read morelandscaping and indoors. They always respond promptly to my requests for service. They offer suggestions for resolving my electrical needs and help me understand the alternative suggestions so that I can select the alternative best for me. They are considerate of my property. I recommend them to family and friends. They are not the least expensive electrical company in the area, but I am willing to pay for prompt, courteous and great service.

NO OTHER COMPANY was willing to have this level of transparency, integrity and honesty. Kevin, May…read moreGod further bless you and this business! I have been looking... And I can with confidence affirm that this is the absolute BEST electrical company for pricing (based on my quote and conversation with Kevin). Will provide an update upon completion of the job.

You have to show up…read more I called to have some minor electrical work done at my home. I sent a description of what I wanted and even provided photographs. I was told my appointment was his first stop on the scheduled day but he never showed up. I called after he was more than an hour late. The woman that answered the phone said she'd call the electrician and get back to me. Twenty minutes later she called and said "he dropped the ball". Yes, he certainly did. It sure makes you wonder about the legitimacy of all of the 5-star reviews he has (mostly from Yelpers with only a few reviews).