absolutely horrific experience. We were assigned aaa moving through a relocation company. During unpacking our home was damaged- holes in the wall, stair bannister knocked loose, wood floors scratched and cracked. it is now almost a month after unpacking and we are still waiting for confirmation these repairs will be managed. I watched one of the crew members drop 3 boxes, based on the rest of the experience I would not be surprised if there was more I didn't see. I was questioned by multiple crew members about the cost of our house and specific belongings they were unpacking. We've moved several times and I've never experienced anything like we did with this crew. I would never allow this company back into my home and warn anyone considering utilizing their services. read more

Talked to Kaitlyn on the phone today regarding a possible move, she was very polite and helpful.

AAA Moving was AMAZING! I moved from California to Anchorage this summer. It was a major move and I was super stressed. I started calling moving companies in the winter and Mia from AAA was the first person to respond. She was incredible from that first phone call. She walked me through the pricing options and insurance, she always answered my calls and emails within hours, and she was fun and funny to work with. :) AAA handled all the logistics of getting me packed and loaded in California. They saved me so much stress! My household of stuff arrived safe and on time in Anchorage. The unloading crew in Anchorage was stellar. So careful and fast. It took me longer than expected to find a new place but Mia was great about the unloading date. She made everything work out. Last but definitely not least: I couldn't believe their fast response to a claim. There was one broken lampshade. It was minor. The crew that unpacked came and got me from the other room, made sure I saw it and photographed it, and they wrote it up themselves instead of trying to hide it or avoid responsibility. They told me how to file a claim. I sent one quick email. I didn't hear back for a week other than "your claim has been received." I was starting to assume they were going to give me the run-around and not reimburse me, but then a check showed up in my mailbox! They didn't debate or try to get out of paying or bury me in red tape. Just an instant check and apology. I highly recommend them! read more

Twice now I have used AAA Moving @ Storage and both times their customer service and communication was on point. The crew that moved our house was very careful with our belonging and made sure to protect the carpet when moving in and out. They worked long hours to make sure we had everything moved and put back together. It made moving into our new house so easy. When they moved furniture for my business they made sure everything was placed exactly how I wanted it before they left. I wasn't at the location when they picked up the large, extremely heavy pieces and called to make sure they had everything that I ordered before leaving. Robert and Jenn are extremely kind and very easy to communicate with. I highly recommend the Wasilla location for anything you need moved. They went above and beyond for me. I am sure they would do the same for anyone. read more

Worst experience ever!! We are missing items and parts. They packed our things with no care at all. If I could sue them, I would. The most incompetent movers ever. Negative stars for this company. read more

Absolutely horrific. They held our entire household hostage for a year and forced us to pay for a corporate move overseas that didn't occur. When we paid our storage and informed them we found a different firm to handle our move, they threatened to "dispose of our belongings as they saw fit". They repeatedly lied about charges, created charges out of this air, then when we finally received our belongings months later, items were destroyed, and several appeared to have been intentionally damaged. Go somewhere else. They are a nightmare. read more

Wish I could give negative stars! This was the worse experience ever! I am a single teacher that moved from Alaska to ohio. This was my first cross country move and it cost me 8,000+ dollars... You would have thought I was paying for some customer service! First off my lady giving my quite was Lori. She was two hours late to my house she seemed like a great person. But then she was supposed to give me a land quote that evening instead it took her three days for my quote!!! Which then locked me into using them because it was too late to go with other company. The lead packer left my house and left two packers there alone. They had to pack till midnight the night I flew out. Then I had to call to see if they had a final weight on my truck and it took 11 days to get my shipment weighed and my quote refunded. Everyone I called my move coordinator Nalisha it was like how dare i interior her day and ask where my things are! Then I was lied to and told that I had unpacking as part of my move I mean what am I paying $8,000 dollars for?!!! And it wasn't! It took 9 weeks and and 4 days to get my things! I'm a teacher and have taught six weeks of special needs preschool with none of my materials!! I was in temporary housing and finally found out 9 days before my things were to arrive and by then I had no way of getting a house before my things arrived so currently I having to pay for storage. And on the day my home goods were to arrive I find out my things are in Kentucky! Shipping my things to Kentucky from Alaska totally bypasses ohio! So they wasted more of my time and my things were finally delivered three days later! Never ever use this company! read more

The military contracted AAA moving and storage to move my husband from Ft. Richardson to Ft. Benning GA. They promised a arrival date of his property to be no later than January 7th. We had difficulty contacting them because of the time difference, and they never answered our messages. On the 7th, my husband took off work to receive the goods and they did not arrive. We called every number we could find for AAA Moving and Storage and kept getting transferred to different service people, none of whom helped or seemed to care. Finally, we were informed around 5:00 Eastern time that the shipment was delayed FIVE days. If they had told us about this ahead of time it would have been frustrating, but understandable, Instead they forced us to play phone tag until they told us. Then, five days later, the same thing happens, only this time NO one told us what was going on. We left messages with Ms. Beth Olexa, the only person who apparently can even pretend to help, but she only sent an email to the same warehouse we had been contacting. Useless. My husband was supposed to leave for training last week but has been told to hold off until his gear comes. The negligence of AAA Moving and Storage has cost the military thousands of dollars. We will be sure to let all travel offices on military instilations know to NEVER use AAA Moving and Storage. read more

if I could give them less then one star I would, missed required delivery. Hung up on me multiple times. Did not care my family was sleeping on the floor. WORST Moving company in the WORLD! read more

I will make this simple, at first Lori, my account "manager" seemed amazing when I first met her, she turned out to be a complete and utter nightmare. Once I signed papers, I couldn't get a hold of her, get her to call me back, couldn't get information out of her, than she would flat out lie about the calls etc. Items were lost, and one item was destroyed that in no way could be replaced. There was one guy that showed up to unpack my stuff who was completely rude to my neighbors and careless. He was alone, and clearly couldn't handle my items. My neighbors ended up having to help unpack and do most of the work especially when he destroyed my item and wasn't even apologetic. contacted Lori first about the issues that had transpired and she once again ignored me. I than contacted the owners. At first he seemed very apologetic and seemed as though he actually cared. We discussed everything that had transpired and prices on things lost, broken and the fact that my neighbors ended up dong the labor I paid them to do. When I was given an "offer of replacement" It was BARELY 1/2 the value of the items! He was a complete jerk and I ended up in a huge fight with him. This was a complete nightmare and I make sure to let every single person I know be aware of this. The two men who showed up in Alaska and actually packed my items were amazing. But really that was it. I will never ever recommend this company to anyone anywhere. Do NOT, I repeat DO NOT use this company. read more

Don't call AAA moving and storage. You would be better off to sell everything and rebuy in the lower 48. why put up with all the broken and damaged items you will receive. Take my advice call someone else. read more

PLEASE READ: I have given this company one star because that is the only way that I am able to provide this review. AAA Moving, owned by Greg and Jeanette Wakefield, is an absolutely horrendous company. Our move has been beyond anything that I could describe in a few paragraphs. AAA took more than 5 days to pack our home and the owner and estimator had to come to our house at 11 p.m. at night to assist with throwing our belonging in boxes. The company was supposed to split the shipment and mark a pre selected number of items for our Vancouver destination however, they neglected to do that and we still have items missing to this day. When we contacted the company in late 2016 to transport our items from storage and to arrange for their delivery to our new home, they suddenly decided that we still owed them money. We had to produce the estimates, bills, and payments because AAA Moving no longer had records. When the shipment was delivered on November 7, 2016, the delivery personnel unloaded the van in our front yard and when I informed them that the name on the boxes was Bennett and our name was Starring, they were rude and argumentative and spent most of the day re-packing the van and looking for our belongings in the back of the van. Our furniture was damaged, gouched, broken, the grandfather clock face was smashed and several items were missing. The delivery person "Balde" handed us broken pieces from a bed, tried to super glue our buffet leg back on the base and generally said, call the company, you have 75 days to file a claim, this is not my problem. Since November 7, 2016 we have been dealing with AAA and the Wakefields. At one point, Jeanette Wakefield informed my husband, as though it was a wonderful development, that some of our boxes had been located in South Carolina at the Bennett's. It is now April 2017 and AAA has gone through our damage claim and has picked some items to replace, some items they ignore and after finally having a furniture repair person visit our home to assess the damage, they are picking and choosing what items they feel they should repair and completely ignoring others. This move was a corporate move and very expensive. Our belongings were in good condition when they were packed at our home. AAA Moving is simply not capable or willing to step up and take responsibility for the damages and losses, they alone have caused. We have contacted an attorney, if you choose this company, you may also end up in our situation. Take a good look at the other reviews, there isn't one positive comment regarding customer experiences. You have a choice, don't choose AAA Moving. read more

R. Smith. Do not use this company. There are other companies. The packing was poor, over stuffed with packing material, damage done to belongings. attempts to resolve a serious problem was in the end met with "personally I would cut my losses". That left to me try to fix problems with my belongings, while those belongings were left in the care of AAA Moving and storage. The case manager was good until, the problems started, then it was passed along to supervisiors, and the end was met with "personally I would cut my loses". this company is associated with Allied moving, and I thought it was an indicator of service I would receive. I was wrong. I will be posting on Allied. I would not recommend, advise, or use this company or any associated with it. I would advise that you should stay away and tell your friends. The damaged items were signed for, however the situation made that necessary. the moving company was made aware of the problems soon after they were discovered. The signature left us in the legal lurch. There is nothing that can be done to recover a settlement for the loss. Again. DO NOT USE THIS COMPANY. read more

Lazy. First and foremost. Obviously it depends on the crew and the team leader you get, but the guys we got were lazy. I am a service member and was at work while they moved our boxes in, and I believe they took advantage of the fact that my wife was the only one home. She told me that they took 15 minute breaks every 45 minutes, complained about how heavy the boxes were, didn't reassemble anything, stating that they couldn't find the parts box (I found it! It was sitting in the garage, right next to the car-door, with nothing on top or around it). They didn't even move half the boxes into the house; they just set them in the garage. And of course not a single box was opened and unpacked, which is written into the contract. I called the gentlemen whose number I had been given as a contact by the moving company in Juneau (a branch of this same company) and was told that someone else was my item manager, called him and told a third gentleman was my point of contact. After finally reaching him, he said he'd send the same crew out the following day to finish reassembly and finish moving boxes but my wife was afraid of the guys coming back and being upset we had them brought back so I canceled. Once I got home from work, I had to assemble bed frames, my 150+ pound marble dining room table, and move the boxes from the garage into the rooms they had written on them. I definitely wouldn't recommend this company to anyone, and if I had paid for this service directly (the government paid for my move) I would have taken them to court for how little actual service they provided. read more