The absolute worst insurance company I have ever dealt with. I stayed with them for a year until I found out they were charging me double. I also kept getting these add on charges with no explanation of what they were for. Stay away from this company. I was on auto pay and cancelled by phone; if they continue to charge me I will report it to the Florida insurance commissioner. Stay away from them; they cannot be trusted. read more

Had to wait 3 hours for gas all dispatch would do is say our local id backed up no apology nothing terrible service

Well me and my wife went in to see about a vacation. After a 10 min wait we were seated in front of Carol birdyshaw we told her we wanted to go to Costa Rica for a vacation and she recommended one resort that's all.we wanted all inclusive and in the whole country I guess there's only one all inclusive resort.I asked her about going to the Maldives for a week and she looked at me like she never heard of this place and I was in my work uniform (I was a little dirty) but the feeling I got was that I couldn't afford to go there.Did not like the service and really no other suggestions where offered.well needless to say we booked a trip without AAA help.I don't recommend going to this office for your traveling adventures.what a shame I guess if u don't look the part u don't get the part. read more

Had nail in my left rear tire but yokohoma tire did not lose pressure, Called the port richey number for help in getting my spare put on. Man came in twenty minutes but said he couldn't change tire because spare did not fit on car and lugs were too large. I thought it weird since the spare was on the car six months ago. He showed me he couldn't get spare on. He had the tire on wrong, and then refused to put it on right. And he left. was from Port Rchey AAA. On Sunday took car to Toyota dealer who fixed tire affected by nail, said the spare and lugs went right on the car with no problem. The AAA guy was either stupid and incompetent or he was a liar. Even told me to get new lugs for spare. Tried to send me on a wild goose chase. Furthermore, when I asked AAA for a business that does tires, they gave me a Cadillac dealership and two others who would not even answer the phone. It took five tries to get dealership which I later cancelled. Since I moved to Port Richey, I've had difficulty dealing with these people at AAA PR. One of them was handling my house insurance and made a mess out of that and when I went to anoher agent she refused to let go and even caused delays that cost me money and time while I was sick as well. When I went to settlement, she told me I was insured and then after I committed my life savings as a downpayment after closing, she told me I wasn't accepted and my house is not insured. She told me I could get insurance at double the price as long as she handled it. That no one will give me insurance but her. She was wrong! She kept sending me bills for the insurance long after I left her for another agent telling me if I don't pay, my insurance will be cancelled. Since it was at the same company, things got desparate. I had to come up with more money because AAA would not transfer my full payment to the other agent. Then I had to start all over with more money of 890 being put down for new policy even though I had 2200 on different policy. At that time, Citizens did reimburse me about 600 of my original 890 and the 2200 was turned over to my new policy and agent. My only conclusion that the AAA agent did so much interference and back stabbing in this process to me perhaps of my age of 80+ or my being a Vietnam Era Veteran.Whatever her motive she should be fired and I'm thinkng of suing punitively as well as collectively for age discrmination as well as oter things. It appears this woman goes on hating customers that question her motives. The AAA guy failed to change my tire and I fell she has alot to do with these matters. read more

AAA is the worst! I have been a member since 1996 and have used their service maybe 2-5 times in the 26 years I have been a member. I have been trying to get my sports car towed from my house to a specialty performance shop about 5 miles from my house. The shop is very small and only does custom work by appointment. I have tried to get my car towed 3 times now. Each time I was told that I would receive a call or text when they were on their way. Well...on the first attempt, after 6 hours with no contact, I canceled the tow. I missed my appointment. Had to wait 3 weeks for another appointment. Second attempt at trying to get a tow was canceled after waiting 4 1/2 hours for the tow truck without any contact from AAA. I had to leave for work and had to cancel the tow again! Today was the 3rd attempt. I was told that the tow would be at my house by 1:00...that is 5 hours after I scheduled the ASAP appointment. At 2:00 with no contact from AAA I called to find out why their tow truck did not show up as scheduled. I was told that the tow truck has been dealing with other customers and I should be hearing from them when they were on their way possibly another couple of hours. I canceled the tow again because by the time they delivered my car to the shop, it would be closed. I will have to use a tow company not associated with AAA so I can get my car towed. I have paid an annual membership fee for their unlimited towing miles package for 3 cars for 26 years for the piece of mind in case of an emergency. AAA has lost my business because they cannot perform the functions that I pay for in a timely manner. I am glad that I am not sitting on the side of a road waiting for AAA for 5-8 hours for help. I will not renew my membership! read more

It took 14 hours for someone to arrive!!! 6:20pm to 8:30am the NEXT MORNING!!! The car wasn't deep in the boonies with no road signs either... it was 2 minutes from a main road, but a dead car is a dead car. Called 14 times... and each time got a text with an ETA of an hour. People on the phone were nice but unhelpful... because there was NOTHING THEY COULD DO BUT PUT OUT A NEW TICKET! My son is heading to work with no sleep because he was afraid he'd miss the serviceman. Thanks for (next to) nothing AAA! read more

I'm so angry with this company. I signed up in 2017 and I never sign up for autopay on any of my accounts. I found that they charged me for a yearly subscription, even though they sent me advertisements asking me to renew (which I ignored because I didn't want to renew). They went ahead and renewed it anyway. I had to call and get a refund, which they provided. read more

Needed an international drivers permit so I stopped by this office. They were busy, but within 20 minutes I was taken care of and was walking out with my permit. Nice people, mice office. read more

Stood in long line, only to be told man sitting at desk right by entrance (who was not busy whole time in line) that I needed to see him. Need a better way to identify customer needs. Also, had a flat tire on I-75 near Naples and was told wait time would be 2 HOURS. This was a very dangerous location and cars were flying by at 80+ mpg. No way we could sit there for 2 hours; would have been killed! Thank goodness the FREE Florida Road Warrior came by in 15 min. and helped us. So, why am I paying AAA $55 a year? read more

Trip books are great to give you a general feel of the area you are about to visit and the accommodations available. Easier to use than the Internet to get a general lay of the land. read more

Always extremely helpful. They all go over the top to assist and make sure you get what you want. Thanks!

Have a 2017 battery aaa product battery with a 3 year free replacement label on battery in my 2005 Nissan xterra .battery was bad had it checked two different auto service locations bad battery called aaa phone number even though there product automotive battery is labeled aaa 3 year free replacement labels sticker on there product they will not replace battery because I don't have a current aaa membership and don t know what the aaa membership number was or if someone else purchased it.they dont stand behind there products it's a battery of there company aaa has a 2017 sticker on it,has a 3 year free replacement sticker on there companies product it's March of 2019 the battery is no good.called twice ,spoke to management they told me we can't replace it ,that it's there company and corporate policy it doesn't matter what there product the battery states and is labeled with.So think twice before buying any automotive battery from aaa or any other purchased product of aaa .this is how we get treated,maybe they will listen and change when hard working people and the elderly stop buying and purchasing there products but you're batteries from someone else don t but aaa own batteries you have other options you don't need to buy there product. read more

This was a great location as the help was timely and very informative. I look forward to enjoying the many benefits as a member.

I went in just for an International Driving License because I was told it was the only place to get one. After being given the application to fill out, I waited for over 30 minutes while the two people that came in after me were helped right away. I was finally helped after I went back to the receptionist to ask when I would get some service, and it was about another 10 minutes after that! If this weren't the only place to get one of these, I would never go in in again... read more

I am a AAA member. I never visited this branch, but I had requested a quote for auto insurance at one point. The quote came in significantly higher than what I was paying so I chose not to go any further with it. This location decided the best way to handle that was to call me several times mail me over 15 letters, and email me 8 separate times asking for a review. So here is that review. I have been a very happy AAA member for several years. I have no intention of terminating my auto club membership anytime soon. That being said... Thanks to the experience/harassment I have now had with Port Richey AAA, I will not be considering them for any other services. I will keep my interactions to online only with them. Something as simple as requesting a quote for auto insurance should not result in 3 months of communication barrage. Especially when the quote is not even remotely competitive. Then on top of it to harass a customer for a review online, when no direct interaction ever took place is just crazy. My advice, stay away. read more