I called to get home insurance quote and barely started the process as they were very upfront and…read moresaid they can't offer lower cost for us since they start out at higher coverage. I appreciate the honestly and not wasting my time just being super straightforward.

Lori found me a great quote ! I just bought a new car and I just wanted to take a minute out to say…read morethank you Great costumer service ! Michelle Hammers

Update Again: It looks like they pad their reviews whenever…read moreit dips too low. See attached photos and date. All done within an hour of each other on the same day after this review. And 4 from California! I didn't know MO auto insurance covered CA registered vehicles! Kind of makes you think they are fake. Sneaky sneaky. _____________ Updated: After speaking with Tracie on the phone concerning my negative review, she informed me that since the "rates" are my biggest problem, I should be giving the negative review to the corporate AllState and not the individual branch since there is NOTHING they can do to lower costs. That makes sense and I will do that as well. I also recommend that everyone that works in this branch do the same. AllState's "unchangeable rates" are killing your small business and no amount of customer service is going to make up for a +20% price increase for NO REASON. She told me that their branch value is: "Reaching out to review policies." However, what good is a policy review if you can't change anything? If nothing can be done, why have a review? She also told me their value is in customer service. Also good to know. You will get great customer service for terrible rates. She was confused as to why I would leave a negative review after 6 years of service. I am also confused about some things after 6 years. Our cars' value continue to deteriorate, our driving record continue to be flawless, yet the rates continue to climb by double digit percentages. Why does anyone leave something that used to be good? Because it isn't good anymore. A '1-Star' review can mean a variety of things, but it usually means "Don't go here. Don't use them. Find a better option." I still stand by that. So. The "1-Star Review" stays. DON'T GO HERE. If consistently rising rates are your concern, DON'T GO TO THIS AGENCY. As they told me, there is nothing they can do about the rates. So. There is nothing I can do about the review. _______ Original Yelp Review: My wife and I used this agency for our Home and Auto insurance for the last 6 years. In the insurance industry, we understand that rate increases happen all the time. However, a +20% rate increase over the course of 6 months is unacceptable. Their "it is what it is" attitude doesn't necessarily help the sting either. We noticed that over the years, our spotless driving records and on-time-payments only netted us more rate increases. This recent increase was the proverbial 'last straw,' and after AllState told us there is nothing they can do to help lower the rate, we reached out for quotes from competitors. All of them came in substantially lower for the same coverage. Over the years (much to my regret) I convinced 3 of our friends to use this agency. I was such a fan that I didn't even use the "Referral Program" that offers current customers $20 for each new customer. Just wanted to spread the word. I am now spreading the updated word. If you are considering this agency, please know this: 1 - The honeymoon phase wears off in about 2 years. 2 - Your rates will probably be doubled by your 3rd year with them. And that is with a perfect driving record. I shudder to think of their rates if I had a bad driving record. 3 - You will hear some form of "It is what it is" or "Oh, it's happening everywhere" or "We hate rate hikes as much as you." (yet every 6 months, there it is) Personal Experience: Below are 2 email communications. One is from AllState addressing the quotes I received from Competitors. The second response was from the Competitor addressing AllState's questions. 1st email - AllState's response to Competitor's quote: ------------- "Hi John, I appreciate you getting these quotes over to me. Across the board, these do look like a good deal. You would lose the $10,000 death indemnity coverage you have here at Allstate. Do you know if these are firm numbers with all reports ran?" ------------- 2nd email - Competitor' response when I asked about this "extra benefit:" ------------- "Hello John, I have added that coverage to your auto insurance quote. It increased it less than $1. The numbers are firm." ------------- I should mention that AllState told me that the $10,000 death indemnity coverage is not removable from their policies. It's always added. So, asking if the competitor has that coverage, as if it were some AMAZING benefit, is laughable. If they just made it optional, then maybe their rates wouldn't be so insane. AllStates 'concern' that I would lose a policy coverage that only costs an extra $1 shows how little value AllState can really offer you. Especially if that was the only response they had to equal coverage at a MUCH lower cost. It also shows that they are proud to highlight lackluster 'benefits.' We will be moving our policies. From my experience (and shared experiences) I highly recommend anyone reading this to look elsewhere. Current customer or not.

Long term customer, they have become liars and thieves. They quoted me a payment of $119 and now 2…read moremonths later find out I'm paying $136. Didn't even try to make it right. Handed me excuses and gave extremley poor customer service.

Courtney helped us add a policy for our newly purchased boat and she was super helpful and…read moreknowledgeable. She said she is more on the sales side but she helped get us in good shape and ready to hit the water. She even helped us alter our homeowners policy in the same call. Elizabeth typically helps us and she is equally amazing!

I can't recommend Dan at State Farm Insurance enough! He is hands down the most helpful insurance…read moreagent I've ever dealt with. I started out with State Farm as a customer in 2013, and even after I left for what I thought were better options in 2022, Dan kept in touch with me yearly to see if I was happy and if he could assist me. If he is unable to beat my current rate, he tells me so--what integrity! He called me this year, and voila! When I decided to switch back, it felt like coming home. The moment I called, Mindy, the receptionist, was genuinely happy to hear my voice--it's clear that they treat their clients like family. Dan's honesty and transparency are refreshing; he's always upfront about everything and actively seeks the best rates and coverage for me every year. He even signed my children up for Steer Clear classes, which helped me get a lower rate on my insurance--if you have children on your policy, you know how expensive rates can be! I've even recommended Dan to my son and his family, and they are just as thrilled with his service as I am. If you're looking for an insurance agent who genuinely cares about his clients and prioritizes their best interests, call him up at 636-227-2010--you won't regret it!

In years past, we had wonderful, personal communication. Now I have to pester and pester in order…read moreto have simple questions answered much less assistance with my insurance. Have to leave and go to another company who cares about their clients. Too bad because we really loved Norbert, may he rest in peace.

I am no longer a client of Crawford Butz and cannot recommend them to others. We had our auto and…read morehomeowner's insurance through them for 8 years. Our premiums increased each year, even though we did not file claims. After switching our auto insurance to another company with much cheaper rates, Crawford Butz simply dropped our homeowner insurance. I contacted them several times in an attempt to see if they would drop our premiums to match quotes that I received from other companies. They refused to match these rates and sent a very nasty letter, with a number of grammatical errors to inform me that they were dropping my homeowner policy. I would not recommend them to anyone that I know.

Matt is our agent and always takes excellent care of our insurance needs! Everyone at this agency…read moreis kind, caring and eager to help us get the best insurance at the best price! Highly recommend!

From Matt to Dana, Alexander Insurance Agency offers unmatched brokerage services in the area…read more I have used them for Auto Insurance since I was a teenager. When I bought my first house with my husband back in 2011, we switched to a multi-policy for Home and (3 vehicle) Auto Insurance. When we became out-of-state landlords in 2013, she helped us through the tiny changes required when switching to a dwelling-only policy. And for the one car accident we were involved with years ago, she also counseled us through this hellish process too! Through it all... seamless transactions, thorough documentation, and the utmost willingness to educate me along the way. And may I even be unprofessional here and say prompt AF!? I thought I was fast!! But here's the thing, Dana's service didn't stop with my Missouri policies. While she couldn't insure my Renter's Insurance policies in the other states I've lived, she absolutely still held my hand when I ran into issues with other insurance agencies in CO, NY, and CA. Sometimes all it takes to solve a problem is a bit of guided expertise! And for 8+ years while living on the road, that's what she did! So you better believe when we made the abrupt decision to move home to Lake Saint Louis, Dana was our first call to discuss our new Home Insurance policy. And even after we closed, we had to make a quick change to expand coverage into an Auto policy within our first week, and what a breeze!! I just can't say enough!

James Carlton is professional & kind. He really knows what he is doing and has created and…read moremaintained a great team. Beverly & Makenzie were very friendly and helpful as well. I am thankful to have someone honest and knowledgeable to handle my insurance. I think that it is well worth mentioning that he cut my rates by ALMOST half of what I was paying previously. What? I would recommend him to anyone. Thank you for reading. Take care.

I've had State Farm insurance almost 40 years, except for a brief misguided period when I listened…read moreto people who say if you haven't switched insurance recently, they're ripping you off. So yes, I briefly tried Geico but James called and let me know that my homeowners insurance would go up by more than I was saving with Geico. Lesson learned -- since then I ask for apples to apples quotes, and nobody can touch State Farm. The Farmer's guy came out, swearing he could get me a better deal, and then ended up sheepishly admitting he couldn't come anywhere close to the deal I was getting with State Farm. James' office reached out recently to ask me to schedule an appointment to review my policies. I frankly suspected it was a waste of time and that they would just try to sell me higher coverage. I was quite pleasantly surprised though. James said I had pretty good coverage overall, gently probed about a couple things I might consider adding (no pressure though), and most importantly, he pointed out several opportunities I had previously overlooked, which altogether should save hundreds of dollars per year. So not only was I happy to have gone to the appointment, but ended up wishing I had done so years earlier!

Thank you Erica for your quick response! You were a pleasure to work with! You gave me several…read moreoptions to consider and your follow up was phenomenal; not too pushy but very considerate of my time! I will work with Erica again for sure!

I am so glad that I changed insurance agents to Todd Oesterlie. He and his staff are so kind and…read morehelpful.

The Star Agency is such a great resource for residents of Soulard! I needed a form notarized to get…read morea replacement license plate. Julie Price was friendly, warm and welcoming. When I entered her agency not only did she take care of me quickly, she also was very personable! In a quick chat, she also mentioned that I could get very cheap insurance through her for a future golf cart! Note to all residence of Soulard: through the CID you can utilize Julie's notary services free of charge. What an awesome resource to our community.

lady was rude and lazy , told me she had to many quotes to do so I couldn't get one, very…read moreunprofessional!