I changed vehicles on my auto before noon I was told that a new insurance card would be e mailed but to be patient it was sometimes slow. It is now 3:30 PM . no cards. Been on hold almost an hour. Terrible will not be renewing in Nov read more

Called AAA battery was dead. Brought me a new for $200. Got home and went back out later battery was DEAD!!! and OLD. WENT TO ORIELY'S 1/2 the price. Really AAA WHATS HAPPENING HERE read more

I liked it when it was in new port Richeyits to far away now to get trip tickets and insurance and tripes across the obit my trip tick Thankyou read more

this review is for AAA roadside assistance They are terrible On Dec 3 I called my battery was dead. 1st they gave me a 3 hour wait time and never came I called AAA to see where they were, was told they will elavate my call . WHAT I just waited over 3 hours . My son ended up coming after his work day to jump my car. AAA never came ! so I called to cancel my service request and complain. sorry no one to complain to you have to go to the app which also has no where to voice a complaint. They said they were very busy. Not acceptable! If the area is a busy area hire more people. They have no problem taking our money and telling us all the supposedly great services they offer. AAA needs to work on efficiency. read more

One star because zero is not an option... 3hr wait on Friday... no show... called 8:30 am Saturday for tow... sent a guy in a car... sorry dispatch messed up call again... 10 minutes going through the phone BS... set a time... 45 minutes passed arrival time ... 10 minutes listening to phone BS... the operator can't get in touch with the tow company because she can't find their telephone number... only the dispatcher has it... let me talk to the dispatcher... no I can't do that...REALLY PISSED OFF. Wasted 3 hours yesterday and over 4 hours today waiting on service! read more

What crap! We pay HUNDREDS of dollars for what? "Oh, we can't tow you tonight "! Really? This is the second time I've been screwed by AAA. NEVER AGAIN!!!! I'm cancelling my membership. read more

Don't wast time with phone quotes ...give them your information and then set a time for sit down face to face meeting. Well worth the effort to save hundreds of dollars bundling services!!! Heather is fabulous to work with... read more

If I could give zero stars I would, I have had to call AAA recently twice, in which the person they sent out, spoke one word of english (Battery?) I have no issues with a persons ethnicity but to send someone out with out a conversational ability in english is poor business. He hooked the cable up wrong and blew out a fuse and my electric power steering pump to the sum of $200. They are filing a claim for me but said it could take 2 to 3 weeks. If their time table for resolution is as bad as their time to wait for a tow then it could be months. Tonight my vehicle broke down and I was in need of a tow, of approximately two blocks I had to wait almost 4 hours, and their stupid insane computerized customer service is the worst I have ever dealt with. So please people do NOT go with Triple AAA, please go with another service, any other service. Because if AAA said as their slogan "Call us and we'll be by to save you in about 6 or 7 hours" you might think twice. THINK TWICE read more

called today, 4/11/22 to find a local AAA tow truck. They told me to call roadside assistance because the local office does not have that information. I called roadside assistance , waited over 23 minutes in the phone and found out nothing after being put on hold by someone who was going to research the issue for me. SAD service read more

I'm very pleased with Spring Hill AAA South. I've only had to use them a few times for travel brochures and maps. I've used the service calls a couple of times for myself. You're covered no matter who's car you're in and I had to use a service call for one of my friends who had her tire blow out after hitting a curb. But the best thing I ever did was buy a AAA battery. It's three years 36,000 mile warranty came in handy tonight as I needed a new battery because the one I bought from AAA was just under three years old. I was told It was covered to 3 years for a free battery and to 6 years prorated. So the new battery is covered 3 more years and didn't cost me a dime. I did tip the guy Ronny that did the service call. Really nice guy and gave me great service. He works for Antis Towing. I'll do a separate review for them. AAA coverage is well worth the cost of $100 to be a gold member!!! read more

Needed my car towed from Spring Hill Fl to port Richey fl for no start repair. Called around 3:30 on Aug 11th. Takping in to consideration my membership is from Altoona Pa, they relay my call to Spring Hill, Fl. After waiting for 1 1/2 hours and no call from the towing company, I call again, put on hold, and told give them more time. Called again after 2 1/2 hours and told my requests for were canceled. Had to go through a new call and wait for verifications from Pa again. Finally getting a call at 9:20 from Mikes Towing that he's outside with no advance text of call. Drivers attitude and help saved the day. I've been a member for over 25 years and never had to experience bad service like this. AAA of Spring Hill Fl dropped the ball. Now thinking of getting my roadside assistance from my insurance for a lot less. read more

I purchased car insurance from AAA in 2015, and have been very pleased with their service. I needed a new windshield a couple of months back, and they set it up, and paid for it directly to the company that put the windshield in. Great service! Also, am pleased with the lock-out service they provide. I locked myself out of my car last year, and gave them a call, and they had someone one in just a short while--great service. Highly recommend them. read more

I don't use this service much but when I do, no one can help. I called and left a message over a week ago about a cruise, I just left another message. Not one person has called me back from the AAA office. My family would like to plan a cruise through AAA. I don't see that happening with this company. Customer service is terrible!!!!!!!!!!!!!!!!!!!!!!! read more