We rented a truck and set a 6pm pick up two months in advance. An hour before 6pm they called and…read moresaid I had to come before 6pm because they close at 6z. I had to rush to get there. The guy was on the phone the entire time. Didn't take me out to the lot to look over trucks, tell me anything I needed to know, just handed me keys and waved me away. Truck itself was not in good condition. The ramp didn't work. Holly was unprofessional and argumentative the entire time.

Please, if you can go anywhere other than Penske when you need a commercial vehicle, BY ALL MEANS,…read moreUSE THE ALTERNATE COMPANY. Penske was unreliable, inconsiderate, dishonest and now a thief for lack of a better word. Let me start by saying that I've used this business a lot over the years, had very few problems, but this experience has left me dumb-founded and has persuaded me to never use them again and I will advise everyone I know to never use them either. So about 2 weeks ago I had ordered a lift gate truck to use one evening. I got the extra insurance too, just because I like to be safe for those accidents that always seem to happen when you don't get the insurance. A lady comes out with a clip board and a check list and hands a me the keys and says , "She's been checked over, and is good to drive!" Well that proved to be a lie. My employee, on the way back to my house, calls me on the highway and says," Hey, that truck is smoking up a storm, and I'm pretty sure that it isn't supposed to be coming from anywhere other than the exhaust, and it smells awful." And right then and there, in hindsight, I should've just called Penske then or something, but we had a busy night ahead of us and I had really no time to deal with that and the work we needed to do, so we went ahead with getting it to the loading sight hoping that it wouldn't be anything more than some oil on the engine burning off, and their employee had inspected it and gave it to good to go, so it must just be a little oil they must of tipped off or something, right? We load the truck, and let me tell you it was heavy lifting even with the lift gate, 6 hours later, about 11pm, on the highway, we notice that the smoke has gotten much worse and the transmission was red-lining (over-heating). We pull off to a QT down the road. Call Penske, and wait for a mechanic, they won't send a new truck out unless the mechanic can't fix it. Let me also so say that on the website and paperwork when I bought the extra insurance it says that Penske will have you back on the road in 2 hours or less, try 6 hours and that wasn't even Penske that got us back on the road. I had to pay for someone else to come and get me. Now, They wasted my time, my employees time (that I had to pay for), I had to pay for the Uber and now all my things are stuck on their truck and &then Penske calls me to tell me that I need to come move my stuff (probably because it's extremely heavy) and they we're going to charge me extra for this if I don't come and get it and they only gave me a short time to do so. And I'm thinking, really?? It's only on your truck still because IT BROKE DOWN ON ME, it broke down after THEIR EMPLOYEE okay-ed it to be driven, and you going to charge me EXTRA when I thought they should charge me less if not give me a full refund, considering I had the vehicle for less that 8 hours before it even broke down. And then I get a call from Jeffery Dinkins, the manager at the Earth City location, Jeffery Dinkins and I make a deal, the deal was if I come and get my stuff off "his" truck that he wouldn't charge my credit card a penny. So Monday, November 1st, 2023, me and the same employees that help me get this stuff on the truck plus 2 more guys, go and rent a truck (that we had to rent from a different company because Penske wouldn't give me one for free so why rent one from them when they have already proven to be unreliable? Right? ) to now go back to Penske's truck lot to unload my stuff into a new truck and go one with my life. So here I am thinking it's all said and done and then I check my credit card account online just because I had a really bad feeling that this Jeffery Dinkins was gonna double cross me and low-and-behold, he did. They charged my credit card for the rental after we had made a deal that he wasn't going to do that so long as I came and got my things off his truck. (Also, when we showed up to get my stuff off the Penske truck, Jeffery Dinkins had left early that day, even though he was going to meet us there and no one else there knew what was going on, that's why I had a feeling to check my account). To top it all off, Jeffery Dinkins will not return my calls. Everytime I call their office, they send me to his office phone and he sends me straight to voicemail. Jeffery Dinkins is a thief, a coward and cannot be trusted. Use a different company if you can, or a different location if you can't, please. I don't want this to happen to anyone else. Jeffery Dinkins knew he was going to charge my account the whole time. He just didn't want to have to deal with the heavy load AND he wanted to get paid. Trouble business practices if you ask me. Don't be a victim of Penske or Jeffery Dinkins, go somewhere else!