Horrible experience! Basically, I took my business elsewhere and I have been getting railroaded by…read morethis Corporate Bully ever since. I received yet another replacement truck because every other month the trucks I had were having issues. Last vehicle had significant noticeable damage. Most noticeably was damage to the roof which my crew took pics of. Upon return, the manager came out and specifically looked for hail damage TO THE ROOF OF THE TRUCK that he claims was not there. They could not provide any pics showing that the already damaged truck DID NOT have prior hail damage. I escalated the matter to a regional manager who agreed to absolve some of the charges. Of the remaining balance due by myself, another thousand would be credited as I made a thousand dollar deposit. Manager told me he wud put in system and claims dept will reach out to arrange payment of my remaining balance ($1100). When claims reached out via email they still had the balance wrong as there was no credit for my $1k deposit. I advised and copied the regional manager on the email (who never responded). Instead of exercising due diligence and following up with leadership, they instead submitted a back door fraudulent insurance claim for more than double the amount I owed. No business ethics at all...shady to say the least. To add insult to injury, they already had claims out against the truck for previous damage that they never got repaired. Take ur business to Ryder.

Dear Sirs: I am…read morewriting to tell you about our recent rental with Enterprise in Bridgeton (Earth City), MO. During our rental of a moving box truck, we had a flat tire on the highway (two states away from Missouri). After calling Josh at the Earth City, MO office, he immediately gave me the number for road side assistance. The operator with Enterprise found a tow truck for us. Our truck was taken to an overnight facility and then towed to a Firestone Tire repair location the following morning.. Thru out the two days that we had the vehicle, we were called several times from Enterprise to insure that everything was okay. The Enterprise staff at the Earth City location, were SO NICE! I felt like we were family and they wanted to make sure that we were doing okay. They were so apologetic for trouble with the tire and they wanted to make sure that we knew that no towing or repair charges would have to be paid by us ( a huge relief!). Josh, the contact person at the Earth City location with whom I initially made the reservation and the subsequent emergency call; Darlene who worked with Josh and Carlos, the Supervisor of the St Louis Enterprise rentals (314-319-7352), all repeatedly called me to reassure me that all would be taken care of and they wanted to make sure that I was satisfied with the Rental. They were all FABULOUS!! Honestly, this was the first time that I have used Enterprise truck rental for a move because we normally use U-Haul or Budget, but, Enterprise gave us a much better deal on the cost AND, then, after this rental experience, we will be using them again. Truly, a wonderful experience! THANK YOU!!! Anna Boulware Rental Agreement 16L9FH

We just used them to move from O'Fallon, Illinois to Champaign. I think they did a great job and…read morewould hire them again. As a former Army wife, we've made a few moves and have had experiences that varied in quality. We've had broken furniture and had an entire cabinet of kitchen pans forgotten in Hawaii. Anyway, I was nervous before they showed up thinking about horror stories I had heard over the years and am happy to say that everything went great. We hired them to pack, to move, and unpack. The packing team had 4 people. We had a tight turnaround so didn't have time to do any advance packing. We had a full 1600sq foot place and the team got 85% of it packed and wrapped and ready in the first day. On the second day, there were six guys. They finished packing (including individually wrapping all photos and hanging artwork) and loaded onto the truck. The drive to our new town took about 3 hours. Four of the six guys made the trip and unloaded everything AND unpacked and put away the kitchen stuff and most of the closet stuff. Seriously- they were asking where things should go and not just randomly placing things. Also important, they were all friendly and seemed to be in good spirits. Nobody took smoke breaks or made crude comments. It was a very good experience. The price? Ok, it was expensive. We knew it would be and I just don't think you can move a house in a week without some costs.

Sunrise Moving was absolutely terrible! Everyone said this was the best moving company in STL... do…read morewe live in the same city? The main guy, Jeff, was alright. I think he was the boss of the other 3 workers. The other 3 guys were absolutely AWFUL. Extremely rude, in a rush and did a horrible job. Scratched our floors, scuffed our walls and I haven't even figured out how much other damage. Multiple items were shattered, scraped and not wrapped well. The movers scratched our floors very deeply with a scratch 14 inch long. The 3 guys spent a lot of time smoking and standing around. They used our restroom and left urine everywhere. Put stuff in the wrong place even though I was there giving instructions. Did the absolute bare minimum. Was overcharged on our quote and paid for the movers to stand around while Jeff put together a bed frame. They said they'd set up multiple shelves, they are sitting there unassembled on the floor. I would literally NEVER recommend this company and regret using them.

Don't waste your time with this location. I stopped by to ask him to loosen a lug nut on my U-Haul…read morehitch. He was busy chatting with a friend about what they had done a weekend or two before and told me I would have to leave it with him until he had time and could come back and get it in another day. Went down the street to the U-Haul in St Peters where they always treat you like you're royalty. Had it done in 5 minutes there