Not recomended, Very quick to get your business, very competitive prices and very helpful with delivering packing supplies etc. Once they have your gear your problems start. They do not answer emails, they never call back, they fail to deliver by their self imposed deadlmes. It took over a month to get three pallets of gear from Dublin to the UK and on arrival one of the boxes was missing. It went missing from their supposedly secure facility and has not been seen since. There was no appology and to date no insurance form for claiming reimbursement, (there was three thousand euros of insurance cover). Not once has Aachener initiated communication since they were paid by credit card. I have only managed to get responses out of Aachener by contacting their main office directly as their representative who I dealt with never returned calls. This move has been a nightmare and I could not recomend this company as it is currently.
I have reported my loss to the Garda and this transaction to the credit card transaction dispute dept. I find it very suspicious that four excellent reviews turn up two days after the last Aachener Intl bad review. I will update this if Aachener decide to play fair.
Update 25/11/2010
Everything sorted out satisfactorly, problems due to people on holiday and miscommunication. Dublin office ironed out issues immediately, politely and professionally, hopefully whatever issues they had have been resolved. read more