We had an old dryer that stopped heating up and drying clothes. We called Purchase Appliances on a…read morerecommendation to have it looked at and repaired. The first repair man came out and said it needed a new timer. That visit causes $116 we had purchased appliance order the timer and that was another $218. The second repair man came out and installed the timer and the dryer still did not work. He could not find the problem. That visit cost us $175. They sent a third repair man out and he could not fix it either. Could not figure out what was wrong with it. No charge for that visit. At this point, we have $509 in a used dryer that does not work. We headed down to the store to see what our options were. They had a used dryer at their store that they were selling for $300. They gave us $250 credit for our dryer which had a new $200 timer on it. So we ended up putting in an additional $50 to get another used dryer. Then they delivered and installed the dryer we bought from them for $155. When they came to install the dryer, the cord on the dryer was not long enough to reach the plug in our house. I made a trip down to Paducah to pick up a longer cord and they charged me $40 for it. I told them I didn't feel it was fair for me to have to pay for the cord after all we have gone through and the expense we have gone through but they would not budge. The cord started out at $45 and they knocked it down to $40. So now we have $754 in a used dryer. We could have bought a brand new one cheaper. And they thought I was being unreasonable asking them to cover a $40 cord for the dryer. They took no accountability in their part of not being able to fix it. A clothes dryer is one of the simplest appliances there are out there. It's hard for me to believe somebody couldn't fix that thing.

Helpful staff, timely delivery and setup. We knew what we…read morewanted going in and they had the machine in stock.

Sent my 70+ mother in, as I referred her here due to past experience, and Bradley (partial store…read moreowner-his sister is the other) was very rude to her while she was there! So rude that she called me very upset about it. I called Bradley and explained the situation! He denied his rudeness over and over, but eventually asked me what he should do about the situation! I answered with, "apologize to her." His response was "I will absolutely not call her and apologize." I didn't ask for free appliance or 50% off my next stove, I asked for something that is completely FREE! He continuously pointed the finger at my elderly mother, while defending himself! Poor professionalism and customer service! From here on out, you will only hear out of my mouth, "Whatever you do don't go to RiverCity Appliance, they will treat you like garbage and then call you a liar."

Sent my 70+ mother in, as I referred her here due to past experience, and Bradley (partial store…read moreowner-his sister is the other) was very rude to her while she was there! So rude that she called me very upset about it. He called Bradley and explained the situation! I denied his rudeness over and over, but eventually asked me what he should do about the situation! I answered with, "apologize to her." His response was "I will absolutely not call her and apologize." I didn't ask for free appliance or 50% off my next stove, I asked for something that is completely FREE! He continuously pointed the finger at my elderly mother, while defending himself! Poor professionalism and customer service! From here on out, you will only hear out of my mouth, "Whatever you do don't go to RiverCity Appliance, they will treat you like garbage and then call you a liar."

Excellent selection of new appliances with Same-As-Cash financing. Installation and repair…read moreservices are available too.

From the owner: We are a full-service Appliance store that puts the customer experience first. We carry dependable…read moreproducts from brands that are leaders in the appliance market. We stand behind the products we sell with our in-house service department. Built-in appliances? That is no problem. We can help you design your whole kitchen. Gas or Electric Ranges, we have 50+ in stock to choose from. Front load laundry? Multiple colors to choose from, with pedestals or without. You have options! Refrigerators! We have hundreds in stock and are ready to go home with you. All the kinds in a range of prices. Starting at $679 Dishwashers installed! Propane, Natural Gas and pellet grills in stock. Stop in and see how we can help you, and visit our website to see our current promotions and sales.

I've bought every appliance for two houses there. They have…read morethe best products, repairs, and installation Around.

Ordered on 2/15 and have not received my cooktop. Send several emails without responseread more

Normal Home Depot to me!…read more I travel for work and they had all the construction materials I needed! No issues!

This is the worst Home Depot I've ever done business with out of my years in construction…read more Other than 3 women at customer service no one does there job, I've seen elders pack there own plywood and heavy material. Then when we do ask for help no one knows anything other than complain

Love Toler's. All of appliances have come come from them! Customer service and delivery is alway…read moretop notch!

Always tends to your needs and wishes of which product you would like. Timely delivery. Positive…read moreenvironment. Wirk as as a goid team

The small town personal service from this store can't be beat! My 80 year old widowed mom's…read morewasher's quit and she needed one quick. After a 2 minute phone call to Western Auto, they delivered one to her home & took the old one! It's been a great one too! This store may be small ( the population is only 3500 here ), but I'd venture to bet they can get you anything you need if they don't have it in stock. Prices are good here too. Drop by or give them a call, you'll be glad you did!

Horrible experience! Washer was loud and would not stay in place no matter how many time I balanced…read moreit. When we had enough of the pos, she called him back and offered to sell it back to him for half of what we paid. He wanted no part of that. Funny thing, he took our old washer and didn't want to give us anything for it because he only liked the washer models he sold us. But when asked to buy the great model back for half, wanted no part of it. Also, when we purchased it, he said he would deliver. I specifically described where we lived. No problem. On the day of delivery, he says he didn't realize where we lived and was gonna need an additional $40 to deliver now. When all was said and done, a $100 more would have purchased a new washer. Never again!! Buyer beware!!

From the owner: We Buy, Sell, and Repair Major Appliances…read more Full Warranty on All Parts and Labor Pickup and Delivery In Business for twenty years Your Satisfaction is Gauranteed

Unfortunately, extremely disappointed. I went in looking for a specific refrigerator and needed it…read morefairly quickly (mine was giving out, and I have medications for my chronic illnesses that need to be refrigerated). Greg was extremely nice and helpful. He answered all of my questions and price-matched. I picked one and paid for it. He said it would take a week to get in. Okay, I could wait a week, give or take. I found it interesting that they didn't stock what they were selling on the floor, but it was fine. After a week, I called to check on it. They said they had a new system, and the fridge was "in transit" to their warehouse, but the rep (supplier) was pushing back the delivery date. Next week, same story with a story about tariffs and parts the rep was having trouble with. I asked, specifically, "Was it in transit; on a truck? Or was the label created?" "Yes, but they keep pushing the date back." Three weeks later, no fridge. But I'm on the delivery schedule... So, I call to make sure that if they still don't have it, they'll take me off the schedule so there wasn't any confusion. I finally get told, "Well, it's in the "cart", but we can't order it until the 19th." It was supposed to be the 17th of the previous month. Turns out, it wasn't even ordered!!! If you already knew you would've had to wait to order it, tell me! After 3 weeks telling me it's "in transit". I would've gone with a different model the first week! Yet, they continued to tell me it was on a truck to their warehouse. But they deposited my check not even 2-3 days after I paid. I cancelled the order and went to pick up my refund check after the third week. Greg was great! Chatted back and forth about what happened.... Then the owner's son-in-law, Jake, got involved. Not really sure why.. Pretty sure he was the one telling Greg to say it was ordered. Very unprofessional! Somehow Rush Appliance was brought up because they actually have stuff in stock. He didn't like that lol. He told me it was best to cut ties, some other stuff was said, and he kept running his mouth. Told him, the check is in my hand, pretty sure ties are already cut. Thanked Greg and walked out the door. Jake decided to throw out, "Good luck with Rush's...". I turned around and went back in. "I have stocked an entire house with their appliances. They have what you need in stock and are always kind and ready to provide maintenance when needed. I should've known better, but you were closer; I was in a hurry (because of my refrigerated meds), and I have purchased from here once before. A lot has changed in those 8 years." He started mouthing off, saying that they have "nice customers". I have been nothing but patient and kind. I am not a confrontational person, and I don't like conflict. So, I was extremely nice every phone call, including the one they had admitted to lying! He finally walked away after his spouting went nowhere. For a "family owned" store, it has gone downhill with Jake as the front face of the store. I was incredibly understanding and civil. But the things he was saying.... so sad... Please think before you buy here. At least if they tell you they will have to order it. You'll be waiting, and you won't get honesty:( Incredibly bummed with this experience.