Always amazing, staff is lovely and the dr is amazing. I have never met a vet that has cared so…read moremuch for animals. He is absolutely amazing and I can't thank him enough for all his hard work and for everything everyone does at Lockwood animal clinic.

I have been to a few different vets over the years, but once I found Matthew's Animal Hospital, I…read moreknew this was the one I wanted to stick with for good! The staff is incredibly kind and wonderful with the animals--even the aggressive ones. My cat Jiro is an absolute angel at home, but he has strict boundaries and gets very aggressive when the vets try to do their work. This had been a problem with previous vets, which resulted in Jiro receiving very little treatment. Matthew's Animal Hospital was willing to work with us and took extra effort to ensure Jiro stayed as least stressed as possible so he could tolerate much-needed exams and treatment. You can tell they genuinely care about every animal they treat. I know veterinary care is expensive everywhere--but for good reason. If they could make it cheaper, they would. Matthew's Animal Hospital's quality of care is well worth the price, and I don't think they're more expensive than any other vet. Bottom line: I couldn't recommend them more. 10/10!

$600 for a male cat to be neutered and $115 for every exam and consultation. They are out to lunch…read more Most vets charge around $200 for a male cat to be neutered. Or for the low low price of $1200 you can get your new kitten all their shots and neutered. Insane they charge people this much absolutely disgusting

Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken…read moremy dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to make sure they take care of his needs, but also mine. Dr. Chin takes the time to go over all the options with you so you can make an informed decision and doesn't make you feel rushed or pressured like other vets can. I know they genuinely love animals and you can see it in everything they do. There is absolutely NO ONE I would trust with Rex besides his team to care for him. Rex LOVES going there because of all the snuggles and attention he gets. They knew how upset I was when he had to get neutered (I called them crying the day before) and they took the time to make sure I felt supported and okay too. Rex has a stuffed dinosaur he has had since he came home as a puppy he loves, and they made sure that was with him the entire time after surgery and had it right beside him in the bed afterwards. I was very nervous he'd be stressed as he's never been in a crate, but they made him totally comfortable with blankets, a heat pad, and his best friend (the dinosaur) beside him. The day of the surgery, they actually sent me a video message of Rex with a voice over saying "Hi Mom. I love you. I did great in surgery and they're taking great care of me. I miss you and can't wait to see you soon." The fact they cared enough not only to take good care of him, but also me just shows why this is a one of a kind place.

Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op…read moreappointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for the surgery and pain medication. This quote was based on the information they gathered. We returned 2 days later for the surgery. Our dog ate his last meal the night before at 6pm, and was without water from 10pm. He had nothing else in his system. Apparently, just after we left the office from dropping him off, he threw up. He proceeded to throw up 4-5 times at the office, pre and post surgery. The vet did not think it important to call me and inform me of this. They called me 2 hours early to pick him up, as he was whining. When I paid the bill, it was now $520- as they said with bigger dogs, they need to administer more pain medication- what was the pre-op appointment for then? That I paid $100 for? After I paid the $520, I waited for my dog to come out. Before bringing him out to me, the vet tech came back and let me know that he had just thrown up again, that they gave him more medication, and that I would have to purchase special food for him- $90 additional. I didn't question it, I just paid and wanted to get my dog home. When we got home, he threw up getting out of my vehicle, and again in the house. This is when I got concerned. The food that was thrown up in his bile was not remotely similar to food that we feed him. I took his food, put it down next to the vomit and snapped a picture. I called the vet to discuss my concern. Instead of taking responsibility for the concerns, the clinic immediately blamed me. They said that my dog could have gotten into something at home. We have no other dogs in the neighborhood, and have our dog on a very specific diet. The vet claimed with 100% certainty that no one at the clinic would have fed him. There are no monitors or surveillance to confirm this. The vet was also not present for the entire time my dog was there. I am disgusted that they wouldn't take responsibility for the care of my dog while I left him there. I would NEVER trust this clinic. If something goes wrong, they will blame you. This is a family member that you're dealing with- one that can't speak for themselves. Don't take your animals here!!!!

Dr. Alexandra Soltan is the best vet we have ever encountered in 40 years and several cities. She…read morespends the time to really learn what is going on with your pet before she explains everything in detail. Fees are reasonable especially given the amount of time and high level of care she gives to both cats and dogs. She loves all animals and the animals feel that and are at ease with her. We cannot say enough about how great her team is also. I would not trust any other vet to care for my pets.

I have been going to Elgin Animal Hospital for 4 years now. I have always had a very good…read moreexperience there. All the techs are very caring and attentive. Today I brought Lucy in for her 4 year check-up. I wish I had the techs name but he was so friendly and gave Lucy so much love and attention which she loves. I can't say enough about Dr. Salvati she is amazing she answers every question provides amazing recommendations and really is so knowledgeable and caring. I highly recommend this clinic and appreciate the care and love you give our most precious family member. Thank you Elgin Animal Hospital!

I took my yorkie shih tzu to Elgin Animal Hospital, I was concerned about her…read morecoughing. She also has always had issues with her trachea. It was Giulia Salvati that saw my furkid that day, not much about her cough but there was medication to help ease issues with her trachea, namely Isopro/Ephed/Theoph/K-loide Elixir. 1.5 mL by mouth every 8 hrs I was told it was costly per month so I told Giulia I would like to try it for a month and if it helped my furkid I would consider continuing with this medication. I understood that the cost for this medication was $133 per month, I only got enough for 17 days. When I called Elgin Vet I was told that it was only for 17 days. That was not my understanding of the conversation with Giulia. I would not have bought the medication if I had known it was only for 17 days, ($266/ month??) then to top it off I was given 2 syringes that were One Use Only.

*** This review pertains to the reception and front of house. I have not had any experience with…read morethe Doctors ***. My cat is on a special prescription food. When I moved to London from Vancouver, I had an AWFUL time locating a vet that would sell me the food without bringing him in for an unnecessary and costly exam. Aside from having had regular vet visits and being prescribed the food, my cat had to have an exam and shots just before leaving BC as we travelled here through the USA. I wound up so frustrated by the 8 or 9 clinics I went to that finally I bought the best food for him that I could at Petsmart. I noticed that he seemed sluggish after a while and worried that my former vet had said he MUST be on this prescription food, so my quest began again. (Seriously, I don't get why it's so difficult to get the food. It's not like I'm trying to get some controlled substance! It's diabetic! I think the requirement for exam is a complete money racket!) Anyhow, finally I found Fairmount Animal Hospital. From the moment I walked in, the girls at the front desk were friendly and welcoming. (A first in a London vet clinic for me.) I told them my situation and they said it was no problem to sell me the food. I have been back twice since then and all three times experienced nothing but wonderful, professional, and polite customer service. The waiting room is also bright and clean and unlike most other vet clinics, doesn't stink. The food is always in stock too. I would certainly bring my cat to this clinic should he need to be seen by a doctor. I am so pleased with the service I've received thus far here.

Won't be returning. More about visits and how many times they can mini me for money for a UTI…read more Never had to go 3 times for a cats UTI and still not have a solution or medicine. Unethical to allow a cat to suffer for a month.

I have gone to them for a couple decades now. professional and friendly. my dogs love them and are…read moreeager to enter the building

I would not recommend this clinic. We were away on holidays and our dog had diarrhea, so the pet…read moresitter contacted our vet. They did not see the dog, but asked our sitter to drive in to London to pick up a medicine. She did, but the medicine did nothing to stop the diarrhea. Two days later, the dog sitter brought our dog in to be seen, three more medications were prescribed. Our bill, when we got home was $705.27. When I went in to discuss the situation, the vet was very defensive. She spoke rapidly in a louder voice than was needed and refused to even consider my questions. At the end, she told me that she didn't want to continue our relationship and that I needed to find another vet. That was certainly the conclusion that I came to as well. I thought the bill was way out of line, but I paid it.

The veterinarians and staff at Western AC have been seeing my companion animals for many years. I…read morewould not consider taking my fur-kids anywhere else. I have twice had to be referred to specialists for my dogs; Western AC did not waste any time in getting the referrals that I needed and the results were better than expected.The reception staff and technicians are wonderfully kind and genuine people.