We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

Great store. Everything is nicely displayed and the customer service is excellent. Unlike Pet Smart…read morewhere you can't find anyone to help you.

From the owner: Global Pet Foods is Canada's Healthy Choice for Pets. In business since 1976, we have grown to…read morebecome the largest Canadian-owned pet specialty retailer. People trust us because of expertise in pet care and our holistic approach to pet nutrition. You want the best for your pet. As your local Global Pet Foods provider, serving Woodstock and Ingersoll, ON we do too.

Love this store ! Great service and a great groomer ! Sierra is amazing! Bandit loves herread more

Life run so much better when I find the right people to do the jobs I cannot. I have two little…read moreYorkies, Billy The Kid and his younger bro Eddie Spaghetti. Over the years it has been difficult to find a groomer who had the personality and skillful to listen to what I wanted and really care about the boys. They often came home with cuts that were not very good and/or aspects of grooming just not done. Then, I found Sierra and her sister Cali at Pet Value in Simcoe, On. They listen and ask questions to clarify what you would like them to do. They are gentle, kind and professional. Should Sierra need further clarification or share a concern ... she'll call right away. At the end of the grooming I get a verbal report about any findings and how they boys handled the grooming. The boys come home happy, smelling great, all aspects of grooming and care are done, and the cuts are cute, and beautifully symmetrical. The sisters add a little bit of "funk" to their hair sometimes. Thank you Sierra and Cali. Thank you to the staff at Pet Value for having great groomers. My husband comes home after picking the boys up and always comments on how great the staff are and how they take time to give a smile and check out the boys. Cari KM

I bought pond goldfish here. Good quality, low prices and fine service/advice…read more Lots of good pet food and pond stuff here, plus tropical fish. Friendly place , highly recommended.

From the owner: Strathroy's premier independent full-line Pet store, supplying all you pet needs for over 19 yrs…read more Pets N Ponds offers a large selection Premium Pet Food, Tropical fish, Pond Supplies, Reptiles, Birds, Small Animals and everything you need to care for them. Accesories, treats and food for your Cats and Dogs including Orijen, Acana, Fromm, Taste of the Wild, Go, Oven Baked, Blue Buffalo, Pulsar, Zignature, Nutram, Nutrience, NutriSource, Royal Canin, Nutro, Lifetime and Eukanuba round out our full-line of pet care products

Having a great experience with Paulmac's. I received an aquarium setup for Christmas and Derrick…read morehas been super helpful to us in getting it up and running with solid advice and education. He is extremely knowledgeable and dedicated to the hobby and all other pet related questions. Over the past two months we have added a total of 23 fish plus natural plant life and have not lost a single one. That attests to the high quality of their products and expert advice on what to do and when. I wouldn't go anywhere else.

Nice staff, I got a hamster there once but she fell ill very shortly after I got her. There pricing…read moreis affordable mostly. Pet smart has a larger selection. Nice facility though it is always clean.

Absolutely atrocious service was given to my mother by this clinic…read more She has been taking our family pets here for 20 years, and when she made an appointment to euthanize our 14 year old family dog, she was given a date and time and agreed to it, only for you to call the next day and tell her you've moved the date and time to an earlier day "for her", like you were doing her a favour or something. She tried to tell you that her children wouldn't be able to make it that day, and she would have to drive there and back as a sobbing mess by herself, but you did not care, and even rudely hung up the phone on her, and wouldn't pick up when she tried calling back. Is this what you call empathy? You know that euthanizing a family pet, especially one as old as this is extremely upsetting. It would have been so easy for you to just be decent on the phone and resolve the issue like an adult. How dare you treat anyone like that and have the audacity to act like a child. You should be ashamed of yourself. These things should be handled with compassion and care, both of which you apparently lack. We will never be taking another animal here. Which is a shame, because you have always been decent to us in the past. Do better for your other clients. Nobody should have to deal with this situation, and it is entirely your fault. Unbelievable.

From the owner: At Ostrander Veterinary Clinic it is our pleasure to offer a warm, caring environment for you and…read moreyour pet. We want your pet to enjoy the highest quality of life possible from its initial visit onward. Our full service hospital strives to offer progressive, modern medicine with an emphasis on disease prevention.